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Street Address Lockness DriveNashua, NH Street Address
Cellphone PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMERY OF SKILLSAbility to multi-task, prioritized, and work independently, as well as within groupHighly self-motivated, fast learner, organized, and reliableWorks well in fast paced environmentsPeople oriented/loves interacting with people, well-rounded, Leadership, and friendlyFast typing skills along with great writing and communication skillsPersuasive and passionate in many customer-facing roles.WORK EXPERIENCEKoroseal Interior ProductsCustomer Service Representative, October 2007 presentPHONE NUMBER AVAILABLE (please be discrete)Nashua, NH (telecommuter)Place orders, via phone, fax, or e-mail.Required to know and practice the function of each product the company offersExplain how product works to designers, architects, end-users or contractors.Responsible for order from start to finish until shipped and invoiced.Able to work in a fast paced environment, multitasking, tele-commuteWork with other supervisors to meet customers needs or requirementsWork on Returns and credits if product is defective or customer chose has been change.Able to handle calls 60-75 per days, e-mails 50-75 per dayWork with different products that is offered in company environmentNavigate tough situations with focus on how to best focus on customers needsAble to learn through on-the-job experiencesMaintain the utmost discretion when dealing with sensitive topics.Righter Group, IncCustomer Service Representative, May 2001 - October 2007Wilmington, MAInteract with customers to provide and process orders via, phone, fax, or e-mail.Provide pricing, documentation and delivery information.Responsible for order from start to finish until shipped and invoiced.Able to work in a fast paced environment, multitaskingWork with manufacture to satisfied customer requirements for projects deadlinesMaintain the utmost discretion when dealing with sensitive topics.Joan FabricsResearch and Development Lead Coordinator, January 1997 - May 2001Lowell, MAScheduled with production to meet deadlines for designersWork with design team to meet trade show samplesCut and ship porotype for approvalWork with other departments to further companyInventory controlPurchase and procurementEDUCATIONBurdett Business School Associates in Fashion DesignGraduated in 1995Greater Lowell Technical High SchoolGraduated in 1994COMPUTER SKILLSMS Office, Work, Excel, Outlook, Power Point, Aurora, Gmail, Adobe, Nitro, System 21, Filemaker ProADDITIONAL SKILLSBilingual in Portuguese and English, Sewing |