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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, Texas Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLEA business professional with experience as a strategic member of corporate leadership teams. Successful in resolving customers concerns, strong business background and a visionary with the ability to lead teams.Project ManagementSalesforcePublic Speaking - PresentationsLeadershipComplianceEvent PlanningLabor RelationsData NetworkingMS OfficeMarketingCommunity OutreachFundraisingBusiness DevelopmentStrategic PlanningData AnalysisProcess Improvement/ ChangeProgram ManagementProfessional SummaryWells Fargo June 2018 to October, 2018IT Enterprise Lifecycle Project Coordinator (Contractor)Overall Summary: Worked independently and as part of Lifecycle IT Team to coordinate lifecycle lifecycle migration of program to update all computers to new program. This applied to all locations. Project management methodology in use, and maintained records, changes to keep all on track and meet timelines.Demonstrated ability to work independently and as part of Lifecycle teamDemonstrated understanding of project management conceptsSolid organizational skills to include multitasking and time managementCommunicated effectively on lifecycle projects, tasks and obstacle for completionMaintain records, analyze data including flowcharts, pivot tables, disseminate information to include correspondenceTrack work throughout its lifecycle to ensure critical information is captures and sharedSTATE OF TEXAS HOUSE OF REPRESENTATIVES 2018-2018Staff, Database AdministrationOverall Summary: Worked independently and as part of Staff to build, update and maintain databaseof constituents, elected officials, and business contacts. Assist staff with constituent concerns anddocumentation of said questions, concerns.Build, update, maintain databaseRespond, address constituent concernsDocument concerns, questions into state systemDocument referrals to respective services, offices provided to constituentsAssist representative with speaking point for eventsHVHC Inc. 2012- 2017Specialist Clinical Programs:Overall Summary: Worked independently with senior level HVHC, Davis Vision and Visionworks management and leadership on managing and implementing projects of yearly peer review, quality of care, client quality management, internal and client clinical quality audits and reporting. Managed and collaborated 30 consultants (0ptometrists and ophthalmologists) to perform audits. Developed processes, updates on guidelines. Planned and executed annual meeting for and with consultants.to include compliance training, updates on guidelines for audits.Reported on analysis of audits as requested by leadership, business clients or Federal and state offices; analyzed dataAnalyzed audits, communicated results to providers, explaining their standing, deficiencies with examples, established corrective action plansManaged, coordinated and implemented HVHC clinical quality programs to include 2800 yearly peer review audits, performance evaluation summary, quality of care audits, client quality management audits, internal and client clinical quality reportingResponsible for management of communication between assigned key accounts (DavisVision, Visionworks) and HVHCAssists, or leads in the development, implementation and maintenance of internal and external client documentation, standard operating procedures, quality assurance protocols/standards, as well as compliance with policies, procedures and standardsDeveloped and maintained clinical quality policies and procedures and any updates to include website and manualManaged, collaborated with 30 Regional Quality Assurance Reviewers (RQAR- 30 Davis Vision optometry/ ophthalmology consultants) to ensure assignments were managed and reported according to contract expectationsDeveloped process and programs for requested diabetic studies by business clients and Davis VisionWorked with Compliance offices to review, update and gather all documentation for internal audits, client audits, and required insurance department filings in timely mannerPlanned, implemented and executed yearly annual meeting of the Regional Quality Assurance Reviewers (RQAR)Reach Out Actively Recruit San Antonio (ROAR) 2011 to 2012Business Development ManagerOverall Summary: Build and maintain relationships with company hiring managers and recruiters for mentoring, and providing career opportunities for ROAR Job seekers, and provide these companies with database of experienced and qualified job seekers. Provide job seekers with opportunity to network with hiring managers and have access to career fairs, job openings and classes.Built and maintained relationships with Human Resources hiring managers, recruiters, and staffing company recruiters, job seekers to establish value of ROARMaintain website, build and maintain databases of over 800 hiring managers, recruiters, job seekersMarketing of career fairs, networking mixers, and courses offered through ROARPlanning and implementation of networking mixers, career fairsRecruit and engage members for a variety of community projects or community involvementPresentations and delivery of ROAR initiatives and services to diverse groups at mixers or career fairsUniversity of Phoenix 2008 to 2010Corporate Education LiaisonOverall Summary: Establish and maintain decision makers within assigned verticals, gain agreement of companies on value of partnerships with the University based on their educational needs. Present the value of education at the University to employees and impact on their career path, and meet Universitys enrollment goals and objectives.Develop partnerships with companies and school to partner in enrolling employees through university programs by providing credits via company trainings considered accreditedDevelop relationships with senior level managers and stakeholders within assigned verticalPresentations to employee groups from 2 to 300+ on value of educational programs available at University for working adults and impact to employees growth within their workplacePrepared, delivered or presented targeted message on education to diverse audiencesPlan, implement, and market education, career, health and employee recognition fairs to diverse employees groups through variety of mediumsMet, exceeded recruitment and enrollment goals and objectivesAT&T 1987 2004Customer Service ManagerCustomer Project Manager Data ServicesGlobal Services Project ManagerAttendance ManagerTeam Development LeaderOverall Summary: As project or service manager, identify major accounts data networking needs, sell product and service, develop project from initiation, implementation to completion while negotiating delivery dates and product in timeline agreed upon, and served as point of contact for maintenance, escalations, and stewardship. Attendance manager included managing customer representatives attendance up to and including disciplinary steps. Supported, trained, coached and developed customer representatives on products, services, and expected customer service skills in both English and Spanish call center.Led two teams of customer representatives (57) in areas of long distance, local service, wireless and internet to include training of product, customer service, their development and evaluations both English and Spanish Centers.Educated, reinforced attendance policy, FMLA, Workmans Compensation, Ergonomics, EEOC policies to 157 customer representatives in expected time frameManaged major accounts (10) for identifying needs in data networking to include presentation of recommended product, sale of product and initiate project and its scopeServed as maintenance and escalation manager of each client and their project to include negotiation of time and or product deliveryResponsible for all presentations to include stewardship reports to each client and performance on Service Level AgreementsEngaged and motivated upper level management and employees to participate in community involvement via United Way and Hispanic Association of AT&T Employees (HISPA)Education and TrainingBA Sociology, Psychology Our Lady of the Lake University, San Antonio, TexasAccomplishmentsOutstanding Customer ServiceOutstanding Team Development LeaderSalesperson of Quarter AT&TYearly Awards Community ServiceHispanic Association of AT&T Employees (HISPA) President San Antonio Chapter, National HISPA Chapter Board MemberHispanic Chamber MemberYearly Awards Dedication to DiversityAT&T Co Chair United WayBest Presentations University of PhoenixHVHC Captain Step Out to Walk American Diabetes AssociationAmerican Diabetes Association Board Step Out to WalkNorthwest Vista College Business Council |
