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PHONE NUMBER AVAILABLE, EMAIL AVAILABLEEXPERIENCEAmerican Medical Response Independence, MissouriOperations Supervisor/Paramedic August 2006 - presentWas promoted based on excellent performance from paramedic position to Operations SupervisorResponsible for procurement of medical supplies and medications distributionPerformed Safety and Risk duties including reporting safety initiatives to corporate safety officerAssisted with orientation of new employee's including field trainingSpearheaded the implementation of a new scheduling and payroll programDeveloped and implemented a performance appraisalAnalyzes financial reports to identify opportunities to increase profitabilityEarns recognition from managers for strong performanceInitiates changes to business processes that increase profitabilityInterviews and assesses job applicants to make hiring decisionsMaintains a strong team by properly coaching, counseling, and disciplining direct reportsCultivates talent by training and mentoring new employeesLifeGuard Family of Companies Blue Springs, MissouriDirector of Operations March 1995 - October 1996LifeGuard owners had 3 different corporations that operated in 6 different citiesOversaw the Area Managers to the 6 cities, and the Communication Center.Overall operation supervision and implementation of new processes to improve profitabilityMy first objective was to resolve OSHA issues at one of the operations to avoid $250,000 in potential finesDemonstrated public speaking skills by giving presentations to managementRecruited and interviewed job applicantsReceived outstanding performance reviewsJ C & L Chance, Inc. St. James, MissouriPresident August 1989 - August 1992Managed a company that provided employees, disposable supplies, fuel, billing and receivables and the first computerized billing for the ambulance serviceIncreased sales and profitability by developing new business opportunitiesPraised for delivering exceptional customer serviceResolved computer issues by coordinating with IT professionals; Improved business operations by detecting and addressing inefficienciesNurtured talent by mentoring employeesEDUCATIONDrury University Springfield, MissouriB.S. in Health Services August 2010 - September 2014GPA: 3.8; Graduated Magna Cum LaudePenn Valley Community College Kansas City, MissouriCertificate in Emergency Medical Technician - Paramedic January 1981 - August 1983GPA: 3.4ADDITIONALProfessional Licenses and Certifications: EMT-P 13603., Insurance producer license in MOTechnical Skills: Microsoft Office Suite, Kronos, TelestaffUnique Talents and Skills: Zenger-Miller Leadership 2000 program graduate |