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Click here or scroll down to respond to this candidateCandidate's Name
Sales, Customer Service and Client Acquisition ProfessionalNewburgh, New York Street Address EMAIL AVAILABLE c: PHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONSOver 20 years of sales and customer service experience in the areas of construction, home improvement, music distribution, online marketing, web-design, healthcare industry, and real estate. Recent project involved the training and managing the customer service team, sales team, and marketing team for a major company in the healthcare industry. Significantly increased the functionality of customer service which resulted in increased sales.Sales skillsets as listed but not limited to the following: Development of industry specific closing techniques Typically 40% or higher closing ratio depending on industry. Some industries as high as 80%. Development of effective 30 second introductions as well as 3 to 45-minute presentations that creates confidence and trust from the prospect in the companys product and service. Effective training of sales teams how to quickly qualify a prospect, what objections to anticipate, how to address them in their presentations, how and when to start the closing process, how to ask for the sale, proper follow up that reduces cancellations, etc. Door to door sales, selling construction services to residential homes. Door to doors sales, selling online marketing services to local businesses.Customer service skillsets as listed but not limited to the following: Maintain customer satisfaction by developing and implementing problem solving disciplines. Create customer service objectives and initiate corrective actions when warranted. Proactively address potential problems by analysis of each interaction with a customer. Used this analysis to determine trends that can adversely affect the companys brand and profits. Creation of action plans based on trends to achieve better client experience. Implementation of sales campaigns on a customer service level. Based on the evaluation of the customers purchasing history. Creation and implementation of email campaigns to determine other related services that can be provided to the customers.SELECTED CAREER ACHIEVEMENTS:BET J Television StationSuccessfully closed a deal to provide music for 6 different television shows on the BET J television network. Provided exceptional customer service in the areas of meeting deadlines, providing music for last minute requests, making changes in a timely fashion, and adjusting to the needs of the station many times with no advanced notice. Excellent communication skills and anticipating their needs kept me in good favor with the station.AdzZoo.comSuccessfully trained new sales team. Closing ratio was 1 out of 4 presentations for high ticked online marketing services. Closed deal the head of promotions of a major record label to provide marketing services for entire roster of artists. Developed the most effective and cost-efficient online marketing strategy at the time of presentation for US market. Contract amount was $50,000.00 per month. Success resulted in being offered my own Ad Agency.CingularSuccessfully closed multi-million-dollar deal with gaming subsidiary of Cingular for a client who became the sole provider of musical content for their ringtone division. Subscription base of 29 million. Negotiated $1.00 per download.Triple A SuppliesWas brought onboard by recommendation to provide training for the sales and customer service team. Created membership website for video training with downloadable transcripts, developed new presentations that incorporated new closing techniques, developed sales system to increase sales through deeper penetration of existing market, and created plan to increase market share through cooperatives with local businesses.MAYORS OFFICE OF OPERATIONS LEADERSHIP INSTITUTE MANAGEMENT ACADEMY1998 graduate and certificate recipient of exclusive city program. Hand selected by Deputy General Manager as sole candidate to represent the New York City Housing Authority as future leader in management for the agencys construction management division.ADDITIONAL SKILLSONLINE MARKETING CUSTOMER ACQUISITIONPROJECT MANAGEMENT NEGOTIATINGANALYZE TECHNICAL DATA WEB-DESIGN and DEVELOPMENT LEADERSHIPPROFESSIONAL EXPERIENCESALES & MARKETING MANAGER 9/2015 to PresentAPPRISE BUSINESS SOLUTIONS, NEWBURGH, NYHEAD OF SALES & MUSIC DISTRIBUTION 11/2006 TO 9/2015A SIDE UP MUSIC LLC ORANGE COUNTY, NYPROJECT MANAGEMENT CONSTRUCTION 5/1993 TO 11/2006NEW YORK HOUSING AUTHORITY, NEW YORK, NYSALES & PURCHASING DIRECTOR 9/1985 TO 4/1993CONSTRUCTION PLUS, BRONX, NYEDUCATIONNEW YORK UNIVERSITY - ESTIMATION FOR INTERIOR CONSTRUCTIONMANHATTAN TECHNICAL INSTITUTE - ARCHITECTURAL DETAILING AND CONSTRUCTIONATI - ASBESTOS ABATEMENT SUPERVISORBROOKLYN TECHNICAL HS - ARCHITECTURAL DRAFTING AND DESIGNINSTITUTE OF DESIGN AND CONSTRUCTION - ELECTRICAL SYSTEMS IN MULTI STORY BUILDINGSREFERENCES WILL BE FURNISHED UPON REQUEST |
