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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking a career with your company in which I can utilize my outstanding customer service skills, interpersonal skills; as well, as my prior record keeping and professional office experience in the Customer Care arena. Authorized to work in the US for any employerWork ExperiencePearson VueProfessional Scorer of PARCC - Charlotte, NCApril 2015 to PresentConsistently of productivity in obtaining scores in 150 papers per day Maintained qualifications in terms with scoring Evaluated proper data in a computer databaseCall Center Customer Service RepIQOR - Charlotte, NCAugust 2014 to October 2015Worked as customer service representative regarding CIGNA insurance. Provided information regarding, benefits available, with documentation, of other information needed along with troubleshooting, address changes. Answered approximately 70 calls per shift. Worked with multiple screens and 2 monitors. Customer Service RepresentativeWachovia - Charlotte, NCMay 2009 to July 2010Answered professionally on large volumes of inbound phone calls about account inquiries as well as other transactions Critically attention to detailCustomer Relations AgentConvergys - Charlotte, NCAugust 2008 to May 2009Worked as 'On-star' CSR systems Multitasked and worked with multiple computer programs Troubleshooted for clientele having difficulty with driving directions Answered a large volume of inbound phone calls (up to 75 calls/day) as well as to problem solve with customers in operating 'On-Star'Office ClerkFriendship Club - New Orleans, LAMay 2005 to August 2005Provided front desk assistance in general office duties Handled incoming/outgoing call to provide follow-ups along with coaching between employees and their employers/ supervisors Maintained updated and accurate client filesRewards Hostess/Buffet AssistantHarrahs's Casino - New Orleans, LAOctober 2000 to January 2004Greeted and assisted guests by providing information regarding casino policies and procedures Validated guests' tickets Educated guests on current promotions and design credit earning cards when playing inside the casino Managed kitchen and buffet areas using quality control procedures ensuring line ran smoothly and assigning staff to correct work stationsEducationMA in Human Services/Health and WellnessLiberty University2010 to 2012BA in Sociology and Social WorkXavier UniversitySkillsBasic typing, Intermediate PC skills, Office experience (10+ years) Certifications/LicensesAD Banker Life & Health insurance Course Certified August 2016 to PresentAD Banker Insurance CourseAdditional InformationExperienced and skilled in providing customer service in professional environments; as well as to building and maintaining positive relationships with clientele. Have enjoyed team work environments and possess motivated, self-driven work ethics. Have to ability to exhibit excellent problem solving and troubleshooting skills with a strong attention to detail. |
