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Click here or scroll down to respond to this candidateCandidate's Name
Saint Paul, MN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryCompTIA A+ Certified. I am pursuing a position in the IT field. Bringing transferable skills such as customer service and networking experience that will be beneficial in an IT position.Technical SkillsWorking knowledge of mobile devices, laptops, PCs and peripheralsComputer and printer maintenance, troubleshooting and repairSoftware and hardware installs and upgrades, virus removalsConfiguring wireless networks and connecting workstations to domainsExcellent communications, interpersonal and time management abilitiesExperienceBailiwick Chaska, MN (12/2017 - 3/2018)Support TechnicianCollected required project data and informationProvide general technical support to ongoing field service activiiesWorked directly with field teams so troubleshoot or resolve site specific tech situationsEscalated issues to assigned resources as neededPerformed "check-in" and "check-out" interviews as neededProvided second level support for selected projectsEdge Technologies Saint Louis Park, MN (04/2017- 11/2017)Support TechnicianBuilding data basesConfiguring printers, switches and workstationsRemote desktopPhone and onsite supportInstallation/ uninstallation of Digital Dining Software and equipment.Zumbro House Minneapolis, MN (08/2016-04/2017)Direct Support ProfessionalOversee printer repair and maintenanceMake sure all networking equipment and devices are operational and firmware has been updatedKeep records and prepare reports for owner or managementTroubleshoot pc operating systems failures and errors.Omicron Werks Bloomington, MN (04/2016-08/2016)Installation TechnicianTest repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observationTest circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand toolsRepair or replace faulty equipment such as defective and damaged telephones, wires, switching systems components, and associated equipmentDemonstrate equipment to customers and explain how it is to be used, and respond to any inquiriesAdjust and modify equipment to enhance performance or to respond to customer requestsDominium Saint Paul, MN (10/2015-03/2016)Maintenance TechnicianUse tools ranging from common hand and power tools and testing devicesPerform routine preventive maintenanceRepair or replace defective equipment parts and reassemble equipmentYRC Freight Chicago Heights, IL (10/2014-032015)Professional Freight HandlerInspect product load for accuracy and safely move it around the facility to ensure timely deliveryOperation of Electric/ Gas powered trucks to transport materials between loading and processingPosition lifting devices under, over, around loaded pallets, or boxes and secure material for transport to designated areasRobs Paging & Communications Chicago Heights, IL (03/1996-11/1997)SupervisorProvide customer service by greeting and assisting customers and responding to complaintsDirect and supervise employees engaged in sales, inventory-taking, reconciling cash reportsReview inventory and sales records to prepare reports for management and budget departmentKeep records of purchases, sales, and requisitionsEducationIT-Ready Training Program Edina, MN A+ Certification, March 2017Chosen out of 400 applicants to participate in a training program sponsored by the CompTIAs Creating IT Futures Foundation. IT-Ready involves A+ training certification, conflict resolution and professional business skills that has prepared me for a career in IT. |
