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Click here or scroll down to respond to this candidateCandidate's Name
https://LINKEDIN LINK AVAILABLEStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESYSTEMS ADMINISTRATION PROFESSIONALSystems Administration professional with experience supporting thousands of servers, reducing SLA times on tickets, while improving customer satisfaction. Track record of successful customer service.PROFESSIONAL EXPERIENCETJX Companies, Marlborough, MA Windows Systems Administrator May 2007 Aug 2018Support approximately 2,700 Windows servers for Corporate, International, Regional, Remote locations. Build and support VMWare, HP blade and physical servers. Trouble shoot system issues including DNS, DHCP, and Active Directory, SNMP, and websites, operating systems, services and applications, continuous in process improvement. Lead, participate, and contribute to projects. Increase productivity of users by reviewing permissions for access in Active Directory. Manage migrations of major business applications team to consolidate multiple US data centers to a new state of the art data center; project involves 80% virtual as well as physical and blade servers. Ensure all security guidelines and standards are adhered to. Perform other job-related duties as assigned by Manager(s). Provide daily operational support. Track defects and works with business owners. Assist team members in the installation of application software/appliances, upgrades, system performance tuning, and resolve messaging, Lotus Notes, Symantec Anti-Virus, WSUS, Service Now, PPM, ECM, SCCM, Spectrum alerts and other application related problems. Work well independently and as a team member, collaborate with other departments within the organization to close gaps in processes.Reduced ticket amounts by 3% from Service Now management systems, while increasing target SLA times to by reviewing processes, increasing System Engineers availability for other projects.Migrated 7TB of users and group data from iSCSI to NAS network, working with multiple groups to determine the readiness of clients for migration data which included embedded links, made sure migration of data with no downtime.Utilized SCCM for patching windows systems.Manage endpoint management for all windows servers to ensure that they are all up to date and compliant.Superior customer service skills.TJX Companies, Framingham MATechnical Analyst-Windows Systems Administrator May 2004 May 2007Patch Microsoft monthly patching for all servers. Trouble shoot system issues. Server support for second shift, monthly cross check all servers to verify they are all being backed up and patched to make sure all servers are up to standards for the company. Build physical servers and upgrade blade enclosures. Ability to learn quickly and come up to speed on existing applications and their architecture. Manages users, computers and groups with Microsoft Active Directory. Maintains physical and logical devices. Perform a variety of troubleshooting on blade enclosures, physical servers, blade servers, VMware servers. Manages and maintain access to server resources.Implemented WSUS automatic windows update for the corporate servers reducing the time spent by 70%.Upgraded enclosures, blades and physical servers during off hours.Peregrine ticketing system, resolved system issues.TJX Companies Framingham MAHelp Desk Analyst Nov 2002 May 2004Support Corporate, Global, Regional, Remote Locations. Setting up new hires, terminations, LANDesk, Lotus Notes mail support, creating new Domain IDs, name changes, group changes, and notes recertifications checking the mail hubs to ensure of proper mail routing, troubleshooting applications and hardware issues. Created documentation and a network location for documents for other co-workers to reduce amount of tickets escalated. Occasional desktop support assistance in Framingham, Westboro and one Regional office. Troubleshoot and document resolution to issues. Troubleshooting MAC, PC, desktop and printing issues.Answered calls and troubleshoot clients problem, Resolution rate of approximately 85% of calls without desk side visit, other calls a ticket was issued for resolution.Received many e-mails and letters of grateful clients of the service level that they received.Teksystems Natick, MA Consulting CompanyHelp Desk Analyst Feb 2002 Nov 2002Working at TJX in this positionTroubleshoot and document resolution to issues. Answered calls and troubleshoot clients problem.Randstad, Westborough MA Consulting Company Sep 2001 March 2002Sales RepresentativeSales representative for Bose Kiosk site, a test site to sell four Bose products.Ajilon, Burlington, MA Sep 2000 Aug 2001Team Lead, Help Desk/Technical Support SpecialistRan weekly and monthly reports, Scheduled group between desktop and helpdesk assignments, covering three buildings in Boston. Attended client meetings to ensure SLA levels are being met within the clients standard. Managed the helpdesk team, interviewed and trained new hires.Was promoted within three months of the project to run the team.EDUCATIONMassachusetts Bay Community College, Wellesley, MAAssociate of Business AdministrationCERTIFICATES:Clark University Client/Server Certified, Sybase 5 Fast Track Certified, Relational Database Design and Software Design.OPERATING SYSTEMS: Windows 2016, Windows 2012, Standard, Enterprise, Windows 2008, Windows 2003, Windows Vista, VMware 6.0 To 5.0, Citrix.CLASSES TAKENWindows Server 2016VMWare VSphere: Install, Configure and Manage V 5.0System Center 2012 Configuration Manager Concepts and AdministrationIntegrity: Thats Our StyleTicket management system20410 Installing and Configuring Windows Server 2012Azure Build SharePoint ServerMicrosoft Access, PowerPoint, Excel, Word, OneNote, Outlook, SharePoint, Power Shell, Office 365.Leadership CompetencyLean six SigmaSix Sigma Level of performance in the Move-It! Courier SimulationEnterprise Process Improvement Six Sigma White Belt CertificationEnterprise Process Improvement Six Sigma Yellow Belt Certification |
