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Network Technology professional with multifaceted experience including Network Infrastructure Support and Tier II Help Desk Support. In depth experience of installing, troubleshooting and supporting all areas of the network and insuring appropriate resolution of problems during network outages and/or periods of reduced performance.Hold strong technical knowledge of implementing, integrating, and troubleshooting LANs using Cisco Routers, Switches, and other Networking products.EducationBachelor of Science Degree in Technical Management, February 2011Concentration: Network Communications Management CGPA 3.61/4.00DeVry University - Alpharetta, GAAssociates Degree in Computer Information System, April 2010Interactive College of Technology - Chamblee, GACertificationSecret Clearance (Active)CCNP (CSCO11863726)A+CASP (COMPPHONE NUMBER AVAILABLENetwork+Technical SkillsSoftware: Spectrum SNMP Trap software, Microsoft Office Enterprise, Visio Professional, Telnet, SSH, Putty, Pumpkin TFTP, TFTPD32, Remote Assistance, Remote Desktop, WebEx, Windows Parallel, ESXI, VMware, Service Manager, Remedy, and Microsoft Virtual PC, Network Diagnostic; Active DirectoryNetworking: VLSM, Summarization, CIDR, Classful routing, classless routing, Trunking, T1, Fractional T1s, DSL, DS3, WLANs, and Cable ModemRouters: Cisco routers (2500, 2600, 2800, 2900, and 3600 Interface configuration and TFTP backup.Switches: Cisco switches (2950, 3550, 3560, 3650, 3750 and 3850). Cisco Nexus 5000. Port security, VLANs, ARP, CDP, and VTP.Protocols: OSPF, RIP, RIP v2, EIGRP, TCP/IP, SNMP, TFTP, FTP, PPP, PPTP, VTP, 802.1Q, 802.1X, ISL, and HDLC.Hardware: Intel platform Windows HP/Compaq Servers, DELL Power Edge server. Cisco Call Manager Express (CME) and Cisco Unity Express (CUE), Cisco 4400 and 5500 Wireless Controllers, LWAPP, Cisco Firewall ASA 5505, 5510, 5520, 5540, and 5580. Ruckus Wireless LAN Controllers, Ruckus Access Points and CISCO Autonomous Access Points.Towers: Raid FMV 80-Foot, RAID FMV RMTU3118MDPLTelecommunications Media: Fiber Optics, Copper Modules (GBICs/SFP), EthernetMonitoring Tools: Wireshark, Netcool, SolarWinds; Orion, What's-Up Gold, SpectrumWork ExperienceVectrus 06/15-06/18Network Engineer- US Army Corps of Engineers (ACE-IT)Administrate support to networks of over 8000 devices.Support and administrate to 40,000 plus users remotely from the Enterprise Data Center.Execute numerous projects on a daily basis.Troubleshoot and install routers, switches, and wireless APs.Monitor network performance and reliability to proactively identify potential problems.Troubleshoot interface flaps on Cisco routers and switches.Use DHCP to automatically assign reusable IP addresses to DHCP clients.Upgrade Network Hardware and Software.Troubleshoot local Level 2 Switches complexes and related protocols in support of daily operation.Monitor and perform troubleshooting solution for networks.Configure, monitor and troubleshoot 802.1 xs.Configure, maintain, monitor and troubleshoot switches and routers.Troubleshoot LAN/WAN connectivity.ACL and VLAN administration; plan network development and expansion as needed, use Cisco Works and similar applications to manage and administer the network.Analyze and report outages and implement corrective actions to NOSC and TNOSC as required.Resolve customer interface/user issues and perform other duties and assignments as required; Trouble tickets routed via Remedy ticketing system and phone.Configure Cisco routers and switches assigning ports and Vlans.Identify network configuration issues.Force authentication for mac/ip addresses to allow connectivity.Establish and maintain network connectivity for all workstations, servers, and printers.Configure and assist with the setup of DMVP routers.Assist with conversion from one ISP to another.Configure routers to accommodate new sites and turn-ups.Perform troubleshooting to isolate, diagnose and remedy common IT problemsProvides emergency on-call support on a rotating scheduleVectrus (formerly Excelis) 12/13 to 12/14Network Administrator Government Contract in AfghanistanNetwork Administrator/Layer 2 and 3 Infrastructure for United States Military.Networking duties to include network support for local sites in the Kabul area.Monitor network performance and reliability to proactively identify potential problems.Troubleshoot interface flaps on Cisco routers and switches.Used DHCP to automatically assign reusable IP addresses to DHCP clients.Upgrade Network Hardware and Software.Troubleshooting of local Level 2 Switches complexes and related protocols in support of daily operation.Monitor and perform troubleshooting solution for networks.Configure, monitor and troubleshoot 802.1 xs.Configure, maintain, monitor and troubleshoot switches and routers.Troubleshoot LAN/WAN connectivity.ACL and VLAN administration; planned network development and expansion as needed, used Cisco Works and similar applications to manage and administer the network.Analyze and reported outages and implemented corrective actions to NOSC and TNOSC as required.Resolve customer interface/user issues and performed other duties and assignments as required; Trouble tickets routed via Remedy ticketing system and phone.Configure Cisco routers and switches assigning ports and Vlans.Identify network configuration issues.Force authentication for mac/ip addresses to allow connectivity.Establish and maintained network connectivity for all workstations, servers, and printers.TEKsystems 6/13 to 12/13Network Engineer - Contractor at Conterra Ultra BroadbandContracting and Turning-up new networks for hospitals, schools and government entities.Design, configure, maintain and troubleshoot multiple vendor routers, switches, firewalls, wireless RF radios with responsibilities of monitoring over 3000 with capabilities from the Network Operations Center (NOC)Implement multiple routing and switching protocols for connectivity throughout networks.Create Virtual Private Networks (VPN) using Cisco Adaptive Security Appliances (ASA) and VPN concentrators for secured IPSEC tunneling of information.Conduct RFC 2544 testing for link bandwidth utilization, jitter, latency, delay and packet loss testing.Lead a team of field service engineers towards proper setup and configuration of network blueprints and diagrams.Manage and monitor Service Level Agreements (SLAs) for over 500 sites throughout continental U.S.ReliaSource, Inc. 4/13 5/13Network Engineer: Team Lead on Project - ContractReplace and upgrade over 200 PCs for Social Security Administration.Provide supervision for a team of 6 Network Technicians.Assist team members with installation and configuration of switches and PCs.Monitor and troubleshoot routers, switches, PCs and overall network.Force authentication for mac/ip addresses to allow connectivity.Configure Cisco routers and switches assigning ports and Vlans.Netorian LLC, Afghanistan, 2012 - 2012Network Engineer - ContractDesign and deploying configuration for wireless network.Monitor and perform troubleshooting solution for networks.Configure Cisco Routers and Switches assigning ports and Vlans.Perform Notifications and Escalations of Outages and Scheduled Maintenances/Change Requests for and with Technicians, Supervisors, Managers, Directors, Dispatch, and Division Personnel.Provide support of monitoring Equipment for Communications Technicians and Dispatchers in cable systems.Provide support to the high level and low level end users, Dispatch, Technicians, Supervisors, Managers and Directors.Troubleshoot interface flaps on Cisco routers and switches.Design, set up and configure complex wireless networking that supports open or secured access with the ability to support voice and video applicationsManage assigned projects and program components to deliver services in accordance with established objectivesConfigure gig and ten gig interfaces, bonding, upstream and downstream frequency.Create and assigned VLANs to switch interfaces and assigned static IP address within the assigned DHCP range.Troubleshoot wireless connectivity issues by telneting into the wireless Motorola radios and using CLI or WLC.Assist Field Service Reps with setup of towers and installation of servers, switches, routers, Wireless LAN Controllers.Map ports and Vlans on Cisco Configure service platforms, add assign mac addresses of Motorola radios. Check Motorola radios state and possible errors. Verify host mac addresses on the Motorola radios for connectivity troubleshooting.Operate and maintained Line of Sight Multichannel Radio Terminals and Local/Remote Access units for Commanders of various HeadquartersUtilized telnet/SSH to perform proprietary server and switch tests ensuring proper operation of OSI layers 1 to 7Configure and install Vbricks for full motion video to support tactical and strategic surveillancePlanning and developing additional topology for scalability of the network.Forced authentication for mac/ip addresses to allow connectivity.Home Depot, Atlanta, GA. 2011 2012Network EngineerTrouble Ticketing alarms received from cable Headend facilities and HFC Plant: Generators, UPS, Air Conditioning, VOD, RF Frequencies, Multiple Networks, Fiber Networks, Video Transport, System Power Supplies and Subscriber Modems.Perform Notifications and Escalations of Outages and Scheduled Maintenances/Change Requests for with Technicians, Supervisors, Managers, Directors, Dispatch, Call Centers and Division Personnel.Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and provide technical assistance and supportSupervise the administration of systems and servers related network to ensure availability of services to authorized usersTroubleshoot interface flaps on Cisco and Juniper routers and switches.Configure gig and ten gig interfaces, bonding, upstream and downstream frequency.Troubleshoot wireless connectivity issues by telneting into the wireless AP and using CLI or WLC.Map ports and Vlans on Cisco and Arris CMTS. Configure service options, generate port maps, add modems and verify mac addresses of the modems. Verify modems have registered and or register new modems through CLI. Check the modem state and possible errors. Verify host mac addresses on the CMTS for connectivity troubleshooting.Assign static IP addresses within the assigned DHCP range.Troubleshoot DHCP issues by obtaining assigned ip address and mac address from pcs and locating them on the server, switches, or access points.Assist Field Service Reps with installation of servers, switches, routers, Wireless LAN Controllers, and APs.Troubleshoot VPN connectivity issues for associates.Resolve DNS issues by assigning a preferred and secondary DNS.Create and assigned VLANs to switch interfaces.Work with NOC, System Engineers, and Network Engineers to solve network issues and server issues.Assist with WAN troubleshooting by working with ISPs and determining point of failure by pinging gateway and circuit IPs.Read port maps to locate and troubleshoot APs, modems, and direct staff members to MDFs and IDFs.Force authentication for mac/ip addresses to allow connectivity.Enjara Business Solutions, Atlanta, GA. 2007 2011System Administrator/Tech SupportImplement and manage Windows XP, 7 networks daily. Provide Internet connectivity, e-mail support and training to employees. Configured and maintained Backup and virus protection.Deployment and support of PCs, laptops, printers and other hardware. Maintained windows XP, 7, NT and 98 in a network/desktop environment.Setups, configured, and troubleshoot VPN connection using Cisco client software and Microsoft Windows.Hardware deployment of NIC cards, changing out IDE/SATA drives, and added RAM.Isolate email issues by contacting ISPs, verifying POP/SMTP/IMAP settings in Outlook. Verified firewall settings to insure traffic was not being blocked.Monitor Active Directory 2003/08 Domain Controllers.Support for BES (Blackberry Enterprise) accounts by communicating with Network/System Administrators.Support a Virtual Machine environment using VirtualPC and VMWare.Responsible for keeping all critical and security updates current on all Microsoft OS, Office Suites, and Virus Definitions.Identify network configuration issues.Deploy, configure and maintain server roles in Active DirectoryEstablish and maintain network connectivity for all workstations, servers, and printers.Affiliations:National Technical Honor Society, member since 2008The National Society of Leadership and Success, member 2011Interests:Reading, Fitness, Travel |
