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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Summary of Experience:
Seventeen years of experience in a medical device company manufacturing non-invasive blood-pressure monitoring
equipment and opto-electrical assemblies for non-invasive brain blood oxygen monitoring. Started as a field service Eng.
Projects coordinator and Hiring Suppliers, was rapidly promoted into a Technical Support Engineering position. Most
recent promotion was to Sr. Quality Assurance Technical Support Engineer,
Seven years of experience in IT support as private consulting in network banking solution projects implementation in the
Middle East and Africa ATM/POS installation backup, software support.
Work Experience
CAS MEDICAL SYSTEMS, INC., Branford, CT
Sr. QA Technical Support Engineer 09/2001-Present
Internal Auditor for FDA QSR, ISO 13485:2016, Canadian MDR, and CE Marking. Direct supervisor for QA
inspectors. Responsible for FAI. Complaint investigation of product malfunctions. Investigations involve identification
of root cause, assisting the service department with repairs, and initiating corrective action plans to prevent recurrence
of product failures. Perform all vendor management activities related to printed circuit board (PCB) assemblies and
purchased electronic components. Train all soldering technicians and QA soldering inspectors to the IPC JSTD001D.
Manage the calibration program for the company. Perform supplier quality audits, and evaluate suppliers for approvals
and reevaluations. Assist engineering and service departments with development and construction of functional tests.
Personally install, validate and train suppliers on the use of functional tests. Perform first article inspection, including
verification of software code, for all PCB assemblies and purchased electrical components. Special projects have
included the following:
Prescreening of potential new employees for competency on IPC JSTD001D.
Implementing a vendor development programspecifically evaluating more than a dozen PCB suppliers on
site and transferring new and existing programs to these vendors.
Performing studies for the purpose of product litigation and provided reports for expert witness testimony.
Designed, built and validated new functional test equipment for a PCB assembly that doubled the daily
throughput for a production line and reduced inprocess rejects.
Administrator, superuser and validation engineer for Corrective Action Software System.
Design Team Member responsible for assisting manufacturing engineering with process validation and process
risk management activities.
Helped lead a team to develop and inhouse Networking system management program between hospitals and
CAS servers to ensure the privacy of patient data and online access of patient medical history and health
developments.
CAS MEDICAL SYSTEMS, INC., Branford, CT
S.QA Technical Support Engineer 02/07-03/18
Responsible for complaint investigations. Perform vendor management activities related FAI to PCBs and purchased
electronic components. Train soldering technicians and QA soldering inspectors. Manage the calibration program for
the company. Perform supplier quality audits, and evaluate suppliers for approvals and reevaluations. Assist
engineering and service departments with development and construction of functional tests. Install, validate and train
suppliers on functional tests, Maintaining 24/7 Technical support VA hospitals across the USA including Alaska.
Work Experience (continued)
CAS MEDICAL SYSTEMS, INC., Branford, CT
Field Service & Technical Support Eng. 09/01-02/07
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Candidate's Name
45 Apple Hill, Newington, CT 06111
Responsible for onsite troubleshooting and repair of all monitoring equipment including and not limited to ECG/AKG,
Spo2, blood pressure monitor, Cerebral Oximetry. Responsible for training of hospital biomeds. Responsible for
providing technical support by phone and onsite for customers with monitoring equipment.
National Express Credit card services (Middle East) Jordan
IT Operation manager 02/199208/00
Private consultant in IT solution which includes Servers Unix/Novell based OS
POS ATM installation ISO 8583 and LAN between Possessing center and 10 Major Banks
Covering all aspects of security documentations and Hiring.
Education
UNIVERSITY OF JORDAN, Amman Jordan
ALKARAMA INSTITUTE OF TECHNOLOGY, Amman Jordan
CENTRAL CONNECTICUTE STATE UNIVERSITY, Hartford CT.
EPTAC TRAINING CENTER, Manchester NH.
HARRINGTON UNIVERSITY. Online studies.
Bachelor of Science, Computer Science
Other Skills & Qualifications
Certified IPC Instructor JSTD001
Iso 8583 communication Protocols ( Servers ) ATM POS installation and programming
Credit Cards Magnetic strip programming, banking ATM and servers security backup/setup and installation
and clients confidentiality implementations.
Fluent, writing & speaking, in Arabic, English and some Spanish .
*Member of ASQ American Society for Quality
*Member of AMI Association for the Advancement of Medical Instrumentation.
Training
IPC JSTD001D Instructor
PMP, Program Management Professional
LabView
PC software hardware networking
Management Training
TCP/IP
Unix, Novell, Oracle, Access Programming
Internal Auditing & Supplier Quality Auditing
Risk Management
Corrective Action & Preventive Action
5S Techniques & Lean Manufacturing
Quality Management Systems (FDA QSR & ISO 13485:2016)
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