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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWake Forest, NC Street Address
Allscripts (Raleigh NC) Street Address PresentSenior Technical Support AnalystIntegrate and support 3rd party software and hardware such as printers, scanners, faxing, and various medical devices.Provide technical support for Allscripts EHR and PM applications in Cloud, SQL, Windows, and Unix environments.System software specialist for designated clients in the Premier Support group.Create knowledge base articles for colleagues and customers.Troubleshooting and support the Cloud Computing enviroment.MODIS IT (Cary, NC) 2003 - 2005Technical Support for Glaxo Smith KlinePC Technical Support Resource TeamResponsibilities include hardware support for laptops, printers, hubs, Palm handhelds, servers, and Windows and Unix environments.Supporting various software packages, including Microsoft Office, Lotus Notes, and Microsoft Outlook email systems, ERV, SP&P, TO Lookup, Primo, Passport, TTUT, GSK Search, PCAnywhere.Tasks included analyzing communication sessions for corporate users and field representatives and ordering and shipping equipment.FastPass VPN Technical Support Resource TeamResponsibilities include installing VPN systems for cable and DSL Internet Service ProvidersTroubleshooting VPN problems and network connectivity problems;Troubleshooting routers, cable, and DSL modems.Tech Resource Group, NC (Raleigh, NC) 1998-2003Technical Support for Glaxo Smith KlinePC Technical Support ManagerManager for the RSO Support team, GSK Sales, and Support Team and FastPass VPN TeamLeading and advising other specialists in troubleshooting hardware and software problems and addressing customer concerns.Helped implement and train team on FastPass VPN application.Technical Support for State Farm InsurancePC Technical Support ManagerManager for the ECHO Hotline Mainframe Support team and the State Farm Hardware and Software Support Team.Leading and advising other specialists in troubleshooting hardware and software problems.Trained team members on new software packages and various hardware;Installing and repairing State Farm equipment within TRG.Customer Access Solutions (Raleigh, NC) 1998-1999Technical Support for First American National BankPC/Internet Technical Support AnalystResponsibilities include assisting with financial inquiries and downloads.Troubleshooting Windows 3.1, Windows 95, Linux and Macintosh operating systems.Configuring and solving problems with Internet Explorer and Netscape Navigator.Assisting in general online problems and using CSMS Banking system.Areas of CertificationMicrosoft Certified Systems EngineerMicrosoft Certified ProfessionalNovell Certified Network AdministratorC/C++ Programming CertificateEducationECPI Technical College (February 1997-February 1998)Diploma Electronic Computer TechnologyStudies in computer hardware and software, including Office applications, Analog and Digital electronics, Networking, Operating Systems including Windows, Unix, Apple, and customer relations.Operating Systems/Software Packages/LanguagesWindows 3.1, Windows 95, Windows 98, Windows ME, Windows NT/2000 workstation and server, DOS, Linux, Unix, Vantive, SF Quintus, Remedy, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), Lotus Notes, CSMS, BSMP, Echo, Networked Echo, Python, Ruby, Visual Basic, C, C++, Perl, Assembly, JavaReferences Available Upon Request |
