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Street Address Gallows Road EMAIL AVAILABLEVienna, VA Street Address PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYA performance driven professional with 10 progressive years in the executive real-estate realm. Ive maintained a strong skill set in interpersonal and relationship building, administration, financial analysis and marketing strategies, creating and maintaining databases, project man- agement, property management software (CRM)- Yardi, Entrata, Onesite, OnSite, Nexus, MRI, Angus, Showpro, Realpage, and ability to be clear, articulate, and accurate, both verbally and in writing. I possess the depth and breadth to continue to fulfill many property management and executive administrative roles.EDUCATION & TRAININGShaw University- Business Administration coursework Coursework & Licenses- Completed 60 hours coursework- Real Estate Fundamentals and Practice PROFESSIONAL EXPERIENCEAssistant Property ManagerForest City RealtyPhiladelphia, PAResidential March 2018 - August 2018 Assisted property manager with daily property tasks within two buildings of 520 units(Class A); one building which was a lease-up that I achieved a 92% occupancy rate. Managed 3 leasing professionals- daily audit of lease files, weekly meetings, and one on one review training. Oversaw the Maintenance staff- 3 technicians and 1 porter; organization of maintenance requests, team meetings, overview of renovations, daily timeline of vacant apartments. Oversaw renovation project in one building; conducted several meetings of progress, walked through project, organized maintenance requests, organized budget and COI documentation. Conducted market surveys to our portfolio and community outreach Received and collected all rent payments adhering to company policies, processing all payments through PayScan Responsible for daily A/P and monthly A/R reporting Administer, manage, track, and coordinate the storage and retrieval of lease documents. Managed all weekly and monthly reporting to upper management and corporate offices. Communicated with residents to listen and resolve rental, management, and mainte- nance issues. Coordinated all residents events, activities, and daily posts on our property message board. Responsible for monthly resident retention reporting and advertising reports. Commercial Assist in managing 7 commercial retail properties Assist with obtaining certificates of occupancy, permits and other licenses Manage relationships with tenants, subtenants and assignees Proficient with SharePoint as a single content management tool for a small intranet. Utilized the SharePoint platform to link invoices to customers and categorize Quarterly reports. Processed all Certificates of Insurance. Prepare and review all lease documentation for tenants in accordance with property Facilitate negotiations of new leases, sub-leases, renewals, licensing and expansions. Process monthly billing for non-recurring charges, month end reconciliations, estimates and adjustments. Conduct all client, investor, buyer, and refinance tours of the property Work along side with maintenance team with work orders to be completed in a timely fashionLease Administration ManagerGreystarNew York, New York July 2017 - February 2018 Oversaw the management of two residential properties with over 600 units Worked as a liaison between brokerage firm and management team Responsible for completing all leasing and pre-leasing paperwork including resident ap- plications using On-site, payments, and the lease. Exceeded goals by meeting a 96% occupancy rate for my portfolio. Processed and managed all upper management cash receipts and expense reports. Supervised maintenance staff- upkeep of all work orders, maintenance issues with ten- ants and clients. Assist team members in meeting leasing goals and stated service levels. Compiled all rent roll documentation to draft reports to corporate. Responsible for documentation of delinquency reports of tenants Lead the improvement for the Kingsley Survey Scores and the Online Reputation web- sites by responding to residents who not completely satisfied Completed daily reports for the Property Manager and Regional Manager to review the progress in regard to leasing and renovation progress Processed invoices for agents, brokers and vendors. Maintained rent rolls, collection accounts, and charge-offs using property management ledger system.Leasing ProfessionalGreystarPhiladelphia, PA August 2016 - July 2017 Achieved lease stabilization at 96% in a lease-up within 6 months in a Class A property of 200 units. Showed available units to prospective residents, processed applications, and prepared initial lease agreements; closing on 3 or more deals each week. Conducted investor, developer, and property owner tours. Directed, scheduled, and supervised the daily activities of housekeeping personnel; en- suring all units were ready for occupancy. Worked closely with subcontractors and maintenance personnel, inspecting units and grounds for company compliance. Managed all work order documentation from tenants to maintenance staff. Managed all aspects of office management and collection documents/files to include in- ventory control. Prepared financial statements, banking deposits, evictions, and status of property re- search. Provided excellent problem-solving resolution skills, dealing directly with customers to identify problems, resolve issues, and establish positive relationships. Executive AssistantPlanned CompaniesPhiladelphia, PA May 2014-August 2016 Performed as the executive assistant to the CEO, COO and Operations manager. Maintained calendars, coordinated travel arrangements, meetings, expense reports, cor- respondence and vacation time. Managed office, ordered office supplies, handled mailing and packages and maintained office equipment. Coordinated all scheduling aspects of all three executives. Maintained and organized all email correspondence files/documents. Responsible for drafting and writing material for different meetings. Prepare internal and external corporate documents. Arrange corporate events to take place outside of the work place, such as golf tourna- ments, fund-raising events and staff appreciation events Increased efficiency through producing office standard documents for invoices, con- tracts, company letterhead and business cards. Interacted with all levels of office staff with integrity and professionalism. Maximized productivity of client/vendor teams through tracking hours worked and level of completion, ensuring resource availability, and providing status reports to upper man- agement. Designed excel spreadsheets, tables, and power point presentations to assist manage- ment in weekly and monthly meetings. Reviewed incoming and outgoing correspondence, and determined appropriate actions based on the content. Uphold a strict level of confidentiality. Develop and sustain a level of professionalism among staff and clientele Brand Marketing Manager24 Seven Inc.Philadelphia, PA April 2010-May 2014 Provided product management expertise, advised marketing manager and corporate management on brand positioning, marketplace research and consumer research under the 24 Seven umbrella. Reduced annual marketing spending by 25% through negotiating with radio and news- paper vendors. Managed all weekly, monthly and quarterly sales documents to multiple companies. Responsible for uploading invoice documents and staff expenses. Managed and tracked all mail corespondent files. Developed several category strategy opportunities within product lines by analyzing data to understand consumer wants, needs, and beliefs for test products and national launches. Assisted with product forecasting and budget tracking. Determined sales expectations. Complied and analyzed data to measure the success of products in test markets. Conducted product demonstrations, initiated community product testing and guided de- partments with meeting their weekly, monthly and annual sale goals. |