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Mobile: PHONE NUMBER AVAILABLEEMAIL AVAILABLEI am seeking a challenging opportunity in Technology administration and management, where I can employ over 20 years of hands-on management and technical experience to contribute to increased productivity, security and profitability.Professional ExperienceoDesktop Support Analyst II: Sinai Health System (04/2016 Present) Network Specialist: Holy Cross Hospital, Chicago, IL (06/2012 04/2016).oAdministration and support of data networks, servers and all Information Technology systems.oIndependent Technology and Telecommunications Consulting.oSmartSource Technical Staffing Solutions - Periodic sub-contract projects.oDr. William Kamanda - Periodic sub-contract projects.oDirector of Technology: Cook County School District 130, Blue Island, IL (2009 - 2010).Hands-on direction, management, and oversight of Information Technology systems and staff.oSubstantially improved user confidence and satisfaction with Information Technology Department systems, personnel and abilities.oSubstantially improved response time to technical issues and reduced trouble calls by over seventy percent through proactive systems management.oDirector of Information Technology: Civitas Schools, Chicago, IL (2006 - 2009).Hands-on direction, management, and oversight of Information Technology systems and staff.oConsolidated and relocated systems to a central data center.oRedesigned, upgraded and economized Wide Area Network serving four locations; Active Directory Forest to consolidate four separate domains..oDesigned and installed new, centralized, VOIP telephone system for four locations.oSubstantially improved user confidence and satisfaction with Information Technology Department systems, personnel and abilities by substantially improving response time to technical issues and reducing trouble calls by over seventy percent through proactive systems management.oSystems Administrator: Majestic Star Casino, LLC, Gary, IN (2005 2006).oAdministration and support of Agilysys Lodging Management System and all related interfaced systems; Bally Systems ACSC Slot Management System; InfoGenesis and Micros Point of Sale systems; AS/400 and all Information Technology systems.oSupport, adds, moves and changes of Nortel PBX Option 11, Optivity Telephony Manager (OTM), NEC NEAX2400 IMX (PBX), NEC NEAX2000 (PBX) and NEC Neaxmail.oData Analysis and Forensics.oDevelopment and maintenance of ad-hoc reports/queries; diverse applications utilizing MS Access. Developed Multi-user, network based Purchase Order System, Cash Box Tracking System.Technical Operations Manager: Paluch & Associates, Palos Heights, IL (2004-2005, Temporary Position).Technical consulting and management of internal technical operations.Information Technology Manager: Trump Indiana, Inc., Gary, IN (1998 2004).Hands-on management, direction and oversight of Information Technology systems and staff. Disaster Recovery Planning and testing.oIntegration of Player Tracking, Slot Management, Lodging Management, Point of Sale, PBX, credit card processing, and call accounting systems.oSupport, adds, moves and changes of NEC NEAX2400 IMX (PBX), NEC NEAX2000 (PBX), NEC Neaxmail.oSupport and administration of InfoGenesis Point of Sale system.oUpgraded corporate server/desktop infrastructure from Novell/Windows 3.1 to Windows NT 4.0 Server/Workstation with little disruption in services to end-users. Employed System Policy for ease of administration and maintenance.oMigrated to Windows Server 2000 and Windows XP. Deployed a single domain Active Directory model with several sites and appropriate site management. Employed Group Policy for ease of administration and maintenance.Management ExperienceManage projects, operating budget, expense budget, purchasing, staffing and supply needs. Ensure that all activities adhere to set Architectural and Internal Controls Standards.Evaluate, communicate, champion and implement appropriate new and emerging technologies that support existing business strategies.Plan, implement, and maintain operating systems, application programs and office automation.Prepare reports and executive summaries for upper management.Coordinate the documentation and implementation of Information Technology environments.Contract negotiation and manage relationships with multiple vendors and contractors.Oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department and user needs.Interact with users at all levels including executive management, middle management, supervision and front-line. Administer all equipment, hardware and software upgrades.Systems design and capacity planning.Research on software and hardware products and trends in support of systems procurement and development efforts.Practice network asset management, including maintenance of component inventory and related documentation and technical specifications information.Establish and meet service level agreements with end users.Recommend, schedule, and perform systems improvements, upgrades, and repairs.Systems ExperienceWindows Directory Services: Schema, Global Catalog, Organizational Units (OU), forest and tree, Sites, Replication, Security.Systems Security: Develop security policies, procedures, configuration standards, and guidelines.AS/400: System monitoring and tuning, networking, user and file security, resource and job allocation, integration with third-party systems.Operating Systems: Windows Small Business Server. Windows NT Server 4.0, 2000, 2003. Windows Vista, XP, 9X. IIS, SMS, WINS, DHCP, DNS, WUS/SUS, RADIUS, and RAS. OS/2. OS/400.Networking Protocols: TCP/IP, IPX/SPX.Messaging Systems: MS Exchange Server 5.5, 2000, 2003, 2007. Send Mail Server.Telephony: Cisco Call Manager, Cisco Unity, NEC 2000 and 2400 PBX, NeaxMail, Nortel Option 11, Optivity Telephony Manager (OTM).Telecommunications: T1, Frame Relay, Cisco Routers, Cisco PIX, Cisco VPN Concentrator.Software: Visio, VERITAS BackupExec. Microsoft Office Professional 2007. IBM Client Access. MS SQL Server. Lotus Smart Suite. Crystal Reports.Hardware: IBM Compatible PCs and Servers; Macintosh; Ethernet; Token-Ring; print-servers, switches, multiplexers, bridges, routers; IBM AS/400; Inkjet, laser, dot-matrix and line printers; Multi-function network copiers.Applications: Pearson Power School, Human Resources, Financial Operations, Financial Accounting, Risk Management, Marketing, Security.EducationMaster of Science: Information Systems Security, Colorado Technical University (Dec. 2006).Professional Certificates: Project Management; Information Systems Security Management; Security Certification and Accreditation; Information Systems Security.Microsoft Certified Professional, ID #2697627: Windows 2000 Professional and Server.Bachelor of Science: Computer Information Systems, Purdue University. |
