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                                                                            SUMMARY
Versed in all operational and financial aspects of fleet management, quality control, inventory control and
customer
service. Successful 14+ year career in management.


                                                                 ACCOMPLISHMENTS
High achievement award at Panda Restaurant Group in 2012 & 2013 for guest services & food safety.


                                                                         EXPERIENCE




                                              CHIPOTLE MEXICAN GRILL
                                                Machesney Park, Illinois
General Store Manager            04/2018 - 9/2018
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled
and
directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns
to the
satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure
food quality
and service standards were consistently met. Minimized loss and misuse of equipment through proper
restaurant
supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service
techniques,
and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food
safety
procedures and quality control guidelines. Developed and maintained exceptional customer service standards.
Ensured
proper cleanliness was maintained in all areas of the back of house and front of house. Optimized profits by
controlling
food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness,
organization, storage,
and sanitation of food and beverage products to ensure quality. Built sales forecasts and schedules to reflected
desired
productivity targets. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Developed
and maintained a staff that provided hospitable, professional service while adhering to policies and business
initiatives.



                                              PANDA RESTURANT GROUP
                                                   Machesney Park, Illinois
General Store Manager            09/2007 - 4/2018
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled
and
directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns
to the
satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure
food quality
and service standards were consistently met. Minimized loss and misuse of equipment through proper
restaurant
supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service
techniques,
and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food
safety
procedures and quality control guidelines. Developed and maintained exceptional customer service standards.
Ensured
proper cleanliness was maintained in all areas of the back of house and front of house. Optimized profits by
controlling
food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness,
organization, storage,
and sanitation of food and beverage products to ensure quality. Built sales forecasts and schedules to reflected
desired
productivity targets. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Developed
and maintained a staff that provided hospitable, professional service while adhering to policies and business
initiatives.
Counseled and disciplined staff when necessary. Consistently obtained highest rating from the county health
department.

                                                  BDG INTERNATIONAL
                                                         Elgin, Illinois
Import Coordinator       09/2006 to 11/2007
Coordinated with freight forwarders to expedite international shipments. Established transportation cost
standards and
economical shipping practices. Conducted research on logistics operations, including literature reviews,
interviews and
site visits. utilized cargo wise, citrix, lotus notes and excel.
data entry, tracking rates and classifications. reduce expenses through delivery charges as well as through
import traffic
organization and management.Dispatched door to door, door to pier, pier to pier.