| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes Customer Service Representative 2-Microsoft Office Suite Excepti Dover, DE Customer Service, Microsoft Office, medical terminology, medical New York, NY Customer Service Microsoft Office Delanco, NJ Customer Service Representative Newark, NJ Customer Service Home Health New York City, NY Customer Service Sales Associate Philadelphia, PA Medical Assistant Customer Service New York City, NY |
|
Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveExperienced Supervisor with a strong background in customer service, call center operations, dispatch logistics, and development of monitoring systems to track productivity and improve quality seeking a Supervisory/Management position that focuses on customer service/client relations.Professional ExperienceCustomer Service Supervisor: Great Plumbers, Blackwood NJ 2016-2018 Provide supervision and coaching of employees in both customer service and dispatch units Develop and maintain CSR work schedule and manage continuing education of CSRs, including systems, customer relationships, etc.Process completed jobs, prepare customer invoices and prepare documentation per customer specific requirementsEnsure compliance with systems and also ensure CSRs are complying with company processes and responsibilitiesEnsure accuracy of payments and accounts payable process Follow up with customers, to validate quality and secure customer satisfaction Call Center Supervisor: Mobilex USA, Horsham PA 2009-2016 Provide supervision and coaching of employees in both customer service and dispatch units Developed and implemented systems of tracking productivity and for monitoring quality of customer servicesQuality management and increase productivityFacilitated New employee orientationInvestigate and resolve customer concernsDispatch technologists in field using Teletrac system Team Leader: Advertising Specialties Institute, Trevose PA 2005-2009 Provided coaching and counseling of employees towards achieving set performance goalsEstablished and maintained rapport with over 600 customers Investigate and resolve customer concernsDeveloped and implemented training program for new or returning seasonal employeesSupervision of employees and completion of performance reviews Increased productivity of team through managementtechniquesCo-authored training manualEducationBucks County Community College: Newtown, PA 1990-1992 Completed courses and Seminars in customer services, inventory control, time management, leadership, and performance reviewKnowledge and SkillsMastered ACD, ESC, DDF and Teletrac systems, Microsoft office applications, development of performance tracking and quality improvement tools, development and implementation of training program for employees, coaching and performance evaluation of employees, and resolving customer concerns.Experienced with medical terminology, HIPAA, data entry, and dispatch logistics. Professional References Available Upon Request |
