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Click here or scroll down to respond to this candidateCandidate's Name
Street Address E. Baldwin LaneSuite Street Address
Palatine, IL Street Address -3073HPHONE NUMBER AVAILABLE C-PHONE NUMBER AVAILABLEEMAIL AVAILABLE Skype: SKYPE ID AVAILABLELinkedin URL: LINKEDIN LINK AVAILABLESeeking high profile Senior CSR / Supervisor position utilizing over 10 years of highly successful Customer Service / Logistics Supply Chain Analyst / under an SAP, AS/400 Manufacturing / Distribution environmentFreight Forward / Terminal Routing /Decorated US Army Intelligence Veteran B.A. Degree Liberal Arts & Sciences Governors State UniversitySenior Logistics / Customer Service Coordinator Old World Industries (PEAK AUTO) Dec 2017 - CurrentNorthbrook, Illinois 60062-SAP Order Processing / Materials Management / Terminal Routing / Forecasting-AS/400 HFA ERP / Purchasing / Inventory / Distribution / Transportation / EDI-Master File Owner SAP-SAP Transportation / EDI-Managed Accounts: Walmart, Home Depot, AutoZone, Walgreens, Advanced AutoNational Retail Advisor / Sr. CSR Supervisor Sears Holdings Corporation May 2017 Dec 2017Hoffman Estates, Illinois 60179-Data Analytics / Performance Metrics / Statistics / Individual, Team Coaching / PCI Compliant / J-sox Compliant. Update Customer Management Systems (SAP, Salesforce, AS/400) EDI-Ability to identify complex problems, evaluate options based on the information supplied and determine appropriate solutions, SAP, Oracle, Microsoft SQL Server Queries, Reporting, AS/400 Systems Analyst Manufacturing. LEAN Improvement Process. Internet Search Engines (10) Research, Healthcare,-Proactive, passionate individual who will provide the exceptional customer experiences that will grow our business. Customer Service Representative III has at least 10 years of customer care experience and-will be a highly polished communicator, customer-centric and solutions oriented Team Leader-Support Store Managers, Warehouse Managers, Distribution Managers, Customers with the logistics of their orders. Procurement, Shipping, Delivery, Routing and Scheduling, editing of national customer retail orders . Maintains and develops inventory planning and analytics processes guide and ensures current processes are being carried out accordingly; leads efforts to map and document new processes or process changes; updates and communicates information as necessary-Supply Chain Trainer Murray Hill Learning Group LLC Aug 2008 May 2017Steger, Illinois 60475-Working for a diverse portfolio of clients in multiple industry sectors, including Manufacturing, Financial Services, Communications, Healthcare, Pharmaceutical, Technology, Marketing, Consumer Products, Energy, Retail. SAP, AS/400 expertise / EDI-Supervise / Manage Teams of 4 10 CSR direct reports Cisco Finesse, Escalation determinations, RedPrarie / SAP Transportation Mgt System-Strong Microsoft Office 2016 Skill Set Access, Excel. Word, PowerPoint, Outlook, OneNote-Continuously identify opportunities to drive process improvements that positively impact the customer experience.-Proactively and continually seeks to improve processes relating to customer and internal operations LEAN Sigma Six-Post Implementation Helpdesk AnalystAccount Manager / CSR Manager Thomson Reuters May 2005 Aug 2008Chicago, Illinois 60604-Collect, review and update required supplier documentation in support of the Approved Supplier Program, including the collection of supplier performance data and preparation of the supplier scorecard, SAP-Monitor supplier performance and recommend changes as needed-Provide visibility and editing of orders throughout all modules of the Supply Chain. Inventory, Location, Transportation, Information, Customer Service, and Demand flexibility within large Call Center environment.-Informs customers of unit price, shipping date, and any additional information neededLogistics Trainer Nicholas Michaels Corporation May 2003 May 2005Steger, Illinois 60475-A background that shows solid longevity and dedication to past positions / TimeClock Plus-SAP / AS/400 HFA, PRMS-Telephony, E-Mail, Live Calls, In-person, EDI interaction Windows, Internet expert-Assists customers with website navigation, order placement, order tracking, timelines, anticipated delays-Coordinate inventory deliveries. Develop and maintain relationships with suppliers with sales team to make sure we meet or exceed customer expectations. AS/400 PRMS Programming-Create forecasting plan using historical data and manage inventory levels based on forecasting and customer demandsDatabase Analyst / Statistics, Metrics Analyst General Binding Corporation May 2000 May 2003Northbrook, Illinois 60062-Process sales orders, Purchase Orders, and enter any information into multiple systems BPCS-Advocate for customers, engage and exceed their expectations-Manage Order Processing, Order Fulfillment Department, Month-End / Physical Inventory Coordinator-Technical Lead CSR Supporting SAP Users-IBM AS/400 Manufacturing, PRMS Programming, Report Generation, MRP/MPS, Forecasting, Demand PlanningSr Systems Analyst - Healthcare / Senior CSR Baxter Labs International May 1994 May 2000Deerfield, Illinois 60015-Transmit customer orders to manufacturing/distribution facilities via AS/400 and eventually with SAP-Confers with Production, Marketing, Sales, Shipping and Receiving, Warehouse, or Common Ground, Rail, Ship, Air to expedite or trace missing or delayed shipments and orders.-Troubleshoot software issues, comfortable navigating various IT Server/ Applications platforms-Liaison between Marketing, Sales, CSRs and CustomersIBM AS/400 Programmer / Helpdesk Analyst Cynosure Inc. IBM Business Partner Sep 1991 May 1994Rolling Meadows, Illinois 60008-Create purchase orders in response to purchase requisitions and production needs-Reconcile purchase order and invoice discrepancies-Review invoices and verify receipt of purchases on a timely basis-Track PO fulfillment including verification of quantities, prices, and on time deliveries-Have advanced University courses in Communications, Marketing, Statistics, LogisticsSignals Intelligence Analyst NSA US Army Intelligence Command Aug 1982 Sep 1991Ft. Meade, Maryland 20755-Cryptanalyst Signals Intelligence Intercept-Soviet / Chinese ICBM Telemetry Intercept-NSA Top Secret / SCI Security ClearanceB.A. Degree Liberal Arts and Humanities Governors State University University Park, Illinois 60484US Army Medals and Decorations-2 Army Commendation Medals-2 Army Achievement Medals-3 Army Good Conduct Medals-3 Army Over Seas Service Medals-Army Honorable Discharge Commemorative Military Medal-Army Cold War Victory Commemorative Military MedalAS/400 Manufacturing PRMS BPICS Sr. Systems Analyst / ProgrammerAccomplished, customer-focused, Information Systems professional with 10+ years of analytical and programming experience on the IBM AS/400 midrange platform, supporting mid-sized manufacturing clients. Supporting modules in PRMS and BPCS Forecasting, Order Processing, Accounts Payable, Receiving, General Ledger, Shop Floor, Shop Data, MRP, MPS, Inventory Warehouse, Physical Inventory, Cycle Counting. Recognized as a very organized individual, who methodically works through problems, is highly detailed and quality oriented, and, provides practical projects solutions. Proficiently moves through analysis, development, testing and training. Versatile, goal-oriented senior systems analyst with a verifiable record of delivering of delivering arenas. competent strong, and, proficient code, which results in enhanced productivity, and improved performance. Also, recognized as being self-motivated, highly dependable, and a strong team player. Heavy experienced in both Manufacturing and Financial arenas. Extensive experience in both on-line and report generation. Strong analytical skills, self-starter. Full Life Cycle projects. History of high confidence from end-users as well as an ability to work with individuals at all levels of an organization, to transcribe user needs into efficient, time-saving, and cost-saving systems. Distinctive ability to leverage existing and emerging technology, to achieve solid business results. Any data residing on most databases including the AS/400 DB2 Database, or targeted to the AS/400., I can quickly generate customized reporting to support time-sensitive business needs at all levels. |
