Candidate Information Name Available: Register for Free Title Customer Service Administrative Assistant Target Location US-DE-Wilmington Email Available with paid plan Phone Available with paid plan

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Candidate's Name
Street Address  11th St.New Castle, De Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEducationMaranatha Christian AcademyHigh Diploma RecipientProfessional ExperienceBWT (Johnson Controls, Inc.)Administrative Assistant Jan 2018  Sept 2018Managed workflow by assigning tasks to warehouse employees, ensuringThat deadlines are met and work is completed correctlyGenerate memos, emails and reports on a daily basicsMaintain office supplies by checking inventory and order items Capital One Bank Jan. 2017  Jan 2018Customer SolutionsIn bound callsAssist customers with digital financial products to new and existing customersAssist customers with balance, transaction inquires, funds transfers and account details Safe Guard Sept. 2015  Aug. 2016Shipping SpecialistFilled customer orders according to standard operating proceduresUsed computer database to generate accurate shipping labelsProcessed at least 300 orders per dayVerified that shipping and ordering information were accurateMade outbound calls to customers regarding order/shipment inquiries or other issues that arose FedEx May 2015  Jun. 2016Package Handler (Part time)Responsible for unloading and organizing incoming/outgoing packagesEnsured that all package components were correct and accurateScanned all incoming/outgoing packages into internal database FineStationary.com Oct. 2013  Jan. 2014Customer Service Consultant (Seasonal)Assisted customers with routine requests, questions and concerns regarding products, vendors and/or websiteTook 80 or more calls per dayAccurately processed orders over the phoneResponsible for data entry, proof reading and providing accurate and complete information to the customer in a timely manner via phone and e-mail.Clothing Bank Apr. 2009  Jun. 2012Program ManagerManaged coordination of work for 12 or more volunteers of special needs Candidate SummaryBilingual, fluent in English and SpanishHigh School Diploma3+ years of Customer Service Experience2+ years of Experience working within a call center environmentProficient in Microsoft Office and ExcelSeeking $13 an hourAvailable to interview upon requestTrained individuals from local Correctional Facility on different PC applications and warehouse dutiesMaintained and supported inventory software programsResponsible for stocking, labeling, and handled shipping/receiving tasks Iron Mountain Mar. 2006  Oct. 2008Customer Service SupervisorAccurately assisting customers in a fast paced call center environmentResponsible for recruiting, hiring, and training new employeesMonitored performance of team members to ensure quality assurance and productivityTook phone calls that needed escalated assistanceResponsible for putting in documentation requests from customers Activities/CertificationsUniversity of DelawareCertification in Windows, Excel and WordPerfectUniversity of New YorkCertification in Secretarial ScienceComputer SkillsMicrosoft Word, Excel, and PowerPoint