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Click here or scroll down to respond to this candidateCandidate's Name , P.E.Austin, Texas Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEENGINEER/ANALYSTOver 20-year professional in client experience, web development, HW/SW testTechnical Analyst with strong communication skillsDetail-oriented support improving customer experience and successExcellent presenter / teacher to C-level, technical or non-technical audienceRelationship builder with technology background (sales engineer, tech support)oTrusted advisor for client service, training and account managementoClear communicator of product value, company service, business valuesoEffective and empathetic listener, gathering requirements and feeling pain pointsTeam Player and Partner with Engineering, Sales, Marketing, Management and ClientsField Technical Sales, Hardware and Software/Web Test/Quality & VerificationTECHNICAL SKILLSJavaScript, jQuery, HTML, CSS, XML, PHP, MySQL, Flash, LAMP, Apache, OOP, SDLCComputer Interconnects (USB, EtherNet, PCI, SATA), Communications, NetworkingIntel, AMD, PowerPC, ARM, AXI and AMBA, CPU-Memory interfaceWindows, Linux, AIX, Unix, Microsoft Office (Word, PowerPoint, Excel, Access, Outlook)ASIC, FPGA Semiconductor System on Chip (SoC) Verilog verification / simulationProposal (RFI, RFQ, RFP), technical writing & documentation, requirements gatheringQuality, test, analysis, trust, detail, clear communication, long-term relationshipsPROFESSIONAL EXPERIENCEForcepoint (Raytheon company) (Data, Networking Security, 2500 employees www.forcepoint.com )Customer Service (06/2017 Present)Client care - first contact, create, modify cases, route to expert or resourceSolving issues with user access, malicious files/email, site lookup for web securityKelly Educational Services (Staffing Services focused on Education, www.kellyservices.com )Teacher Substitute (01/2015 06/2017)Science, Technology, Engineering and Math (STEM) Specialty, K-12Special Education (SPED), History, Social Studies, Math, Science Teaching AssistantHarmony Public Schools of Austin, Full Time 3-6/2015 and 11/16-06/2017Interactions, LLC (Natural Language Customer Service Systems, www.interactions.com )Embedded Quality Analyst (08/2015 - 11/2016)Analyze client interaction and intent in voice-based customer service systemsUtilize, test, train and improve Virtual Assistant Solutions with high accuracyMountainsong Designs (Web Design and Analysis, www.mountainsong-designs.com )Web Design, Client Service (01/2012 08/2015)JavaScript, HTML5, CSS3, PHP, MySQL, XML, jQuery, LAMP, Apache, Web servicesDirect interaction with customers, requirements, business development, designCreated front-end and back-end designs, analyzing solutionsIE Discovery (Deloitte division) (Legal Services - eDiscovery, now Deloitte, www.iediscovery.com )Assistant Project Manager and Data Coder (09/2010- 12/2011)Project management for eDiscovery legal services; eventually merged into DeloitteInformation indexing, tracking, coding, quality, and classificationSundogs Consulting Group (Web Design, Startup, www.sundogscg.com )Web Application & Database Developer (10/2007- 09/2010)Created database-driven websites from scratch, front-end and back-endDirect interaction with customers to determine best solution to meet special requirementsPHP, MySQL, HTML, XML, CSS, LAMP, ApacheAdobe DreamWeaver, Creative Suite, Object-Oriented Programming (OOP)Synopsys (EDA-Electronic Design Automation Tools, ~5000 employees, www.synopsys.com )Senior Field Application Engineer / Sales Engineer (10/1997 - 07/2007)Increased sales from $250K to $2.0M per year; lead to IPO of inSilicon in 2000Technical sales/support for Semiconductor Intellectual Property (IP) design blocks (Verilog)USB, PCI Express, Gigabit EtherNet, Serial-ATA, DDR and ARM - AXI for ASIC & FPGAPresented complex core functions and custom design solutions as first FAE in Central U.S.Phoenix Technologies IP Division (1997-2000) spun out in IPO to inSilicon (2000-2002)IBM (Computer Hardware, Software, Data security, ~400000 employees, www.ibm.com )Semiconductor Design Verification Engineer (09/1988 - 10/1997)Verified designs via pre-Silicon simulation of PowerPC and Memory ControllersPlanned and prepared test strategy and test cases for verification of chip logicDebugged faults with the design or inconsistencies with specificationCreated and implemented solutions to bugs; kept management up to dateShell scripting, Assembler, C, UNIX, AIX, Windows, PowerPC, intelx86, ARM, uControllersIBMTest and Manufacturing Engineer (06/1981 - 09/1988)Built IBM Personal Systems and Portables (early PCs) as Equipment and Process EngineerPlanned and executed all programming, configuration and maintenance of PCB machinesIncreased efficiency and prevented major re-work using Statistical Process Control (SPC)Trained personnel on proper and safe operating procedures for machines in assemblyTested IBM Printers and early Personal Systems electrically and mechanicallyPlanned and set up voltage/current testing, mechanical and chamber testing, user interface testing, packaging; documented all results and used statistics to improve testing efficiencyEDUCATIONBachelor of Electrical Engineering with Honor, 1981 Georgia Institute of TechnologyProfessional Engineer in the State of Texas IEEE MemberSPECIALTIESoJavaScript, HTML5, CSS3, PHP, MySQL, Flash, LAMP, Apache, Eclipse, OOP, SDLCoComputer Interconnects, Communications, NetworkingoIntel, AMD, PowerPC, ARM, AXI and AMBAoWindows, Linux, AIX, Unix, Microsoft Office (Word, PowerPoint, Excel, Access, Outlook)oASIC, FPGA Semiconductor -Verilog verification (test) experienceoProposal (RFI, RFQ, RFP), technical writing & documentation, requirementsoQuality, test, analysis, trust, clear communication, detail, long-term relationships |
