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Click here or scroll down to respond to this candidateNathiefa Hamilton, M.S. Plainfield, NJ Tel: PHONE NUMBER AVAILABLE E-mail:EMAIL AVAILABLE Human Resources Generalist/HR Business PartnerInnovative human resources generalist with experience leading programs in areas of performance management, leadership development, training, coaching and workforce engagement. Highly motivated, self-starter who can work independently and welcomes the creativity that teamwork cultivates. Proven ability to define organizational structure, recruiting and human capital requirements in alignment with human resources and business goals. Continuously optimizes performance and enhances productivity while complying with labor regulations. Recruits, trains, manages, and mentors highly-skilled cross-functional teams and educates staff on recruiting methodologies. Excellent communication, engagement, strategic planning, and problem-solving skills. Leads organizations through complex transitions and fosters an environment that embraces change. Areas of expertise:Team Building & LeadershipStaff Training & DevelopmentCandidate's Name
Employee Engagement & RetentionHuman Resources AdministrationRecruitment & On-BoardingTalent Acquisition MethodologiesFinancial Reporting & BudgetingEmployee Relations & MediationProject ManagementContract NegotiationsData Analysis & Researchmailto:EMAIL AVAILABLEPROFESSIONAL EXPERIENCEVOLUNTEERS of AMERICA, New York, New York 1/2016 PresentVolunteer HR AdministrativeWorked with the Employment Coordinator as a liaison between government agencies, the industry and community-based organizations for unskilled and unemployed individuals to obtain job placement. Organized HR programs including staffing, benefits, associate relations, and training platforms. Utilized collaborate strategic sourcing in drafting passive candidates. Collected and analyzed HR data and made recommendations to management.Key Contributions:Led hiring and on-boarding, talent development, coaching, and training needs coordination to inspire candidates.Educated team members on recruiting methodologies such as Applicant Tracking System (ATS) to fill open positions.Assisted over 200 residents in gaining employment using ATS increasing hiring rate by 90%.Successfully organized, planned and executed events according to the unemployment benchmark, linking individuals with prospective employers while collaborating with multiple agencies and partners.Connected with prospective candidates through face-to-face, the internet, internal/external sourcing and career fairs.Maintained a database of employment listings, employment search and community-based employment development to coordinate placements into jobs, job shadowing opportunities, internships and provide crisis intervention as needed.VERIZON 6/2000 - 12/2015Senior Analyst -Learning & Development-Basking Ridge, NJ 1/2014 to 12/2015Reported to the Director of Operational Excellence for Verizon Lean Six Sigma, supporting 30 trainers. Oversaw workplace logistics including financials, communication, planning, implementation and ad-hoc tasks for the training program. Masterminded the gathering of information to map out processes to lead human capital efforts and training development. Integrated technology into instruction and collaborated with corporate leadership to identify and meet employee training needs. Performed a variety of HR administrative and management functions which clarified training and staff requirements while adhering to timelines, compliance and 10M budget. Developed and shared best practices, course materials, assessment techniques, and instructional strategies. Prepared financial reports for senior management as well as project plans for overall scope, pricing, timeline, budget, staffing, and fundamentals for training events.Key Contributions:Coordinated and scheduled over 300 training classes per year globally, resulting in over 20k employees being trained and certified based on needs analysis.Increased class enrollment and employee engagement by 30% by integrating SharePoint and the design of workshop curriculums based on employee needs while driving distribution of marketing flyers.Utilized and agile approach to maintain the tracking of the training database, POCs, vendors, calendar, roster, evaluations, materials and supplies to create monthly presentations and ad hoc reports.Enabled the Director to focus on high priority strategic issues by taking responsibility for daily inquiries for information and managing administrative affairs.Demonstrated consistent leadership and communication skills by being a keen listener and providing feedback, which simplified the conflict resolution process, creating a collaborative work environment.Eliminated duplication and reduced time spent on inventory by 20% by streamlining processes and reorganizing physical storage of supplies.Collaborated/partnered with distribution partners, cross-functional teams, operations directors and business leaders on the analysis of the training infrastructure to influence clear and measurable objectives.Established and sustained key relationships with suppliers and vendors while negotiating favorable terms for procurement contracts which reduced annual expenses by 40% and mitigated risks across the business unit.Consultant-Robbinsville, NJ 9/2006 to 1/2014Served as a subject matter expert to diverse audiences in communication, customer service, sales, training, retention, administrative policies, and procedures. Trained new employees and built successful teams, which exceeded sales goals. Provided actionable information to senior leaders on new opportunities and IT Candidate's Name s. Performed administrative duties with ethical standards which ensured the alignment of goals between the organization, the customer and the employees to meet key performance indicators.Key Contributions:Maintained a high-volume workload within a fast-paced environment while demonstrating an unwavering commitment to customer service, adding new customers and maintaining premium service levels with existing accounts.Established a personalized approach to the customer's shopping experience that utilized my strong negotiation skills to provide better recommendations for services which decreased churn by 46% over the course 6 months.Orchestrated customer support activities including troubleshooting, research, resolution, and customer follow-up for 15K+ accounts annually resulting in a First Call Resolution (FCR) rate of 95%.Identified, evaluated and managed partnerships that involved marketing content, goods, commerce, and technology components that led to an average increased revenue of 130% of sales growth.Recognized for superior sales performance in 2014 and awarded the Platinum Club Award.Claims Representative-New York, NY 6/2000 to 9/2006Supervised, trained and managed the performance of over 50 Customer Care Representatives, including payroll, staff development, client services, performance appraisals and claim assignment while utilizing critical thinking and problem-solving skills to resolve issues and respond to inquiries. Executed strategic goals to improve employee engagement, productivity, client relationships and the bottom-line. Liaised with clients on resource allocation, order entry, scheduling, research, and capacity planning.Key Contributions:Received All Hands-on Deck Award in 2005 in recognition of my passion, teamwork, attendance and effective response to increased workloads while maintaining 100% accuracy in claims processing.Served as a project manager compiling monthly/annual reports to ensure that the claims were being handled expeditiously and efficiently by the case associate which facilitated a system quality assurance (QA) program.Managed Cisco Systems/WebEx Communications to support service accounts, maintained system performance and documentation, validated critical system patches while providing strategic resolutions to system outages.Designated as Single Point of Contact for government & enterprise customers supporting senior leaders on projects, policies, financials, administrative, and contract management.Efficiently used strong analytical skills to discover over 400K in false claims from 2002-2003, sustaining revenue by 110%.Responsible for internal/external customer contact in all areas relating to availability of better resources, work order entry, scheduling, customer related research, capacity planning, and answering questions.Education & TrainingMaster of Science in Human Resources Development, DREXEL UNIVERSITY, Philadelphia, PA, 2017Certificate in Human Resources Studies, CORNELL UNIVERSITY, New York, NY, 2006Bachelor of Science in Economics & Business Management EMPIRE STATE UNIVERSITY, New York, NY, 2004Project Management Certificate, VERIZON, Basking Ridge, NJ, 2015Six Sigma Green Belt, VILLANOVA UNIVERSITY, Villanova, PA, 2013Technology: COGNOS, Lotus Notes, SharePoint, WFAC/WFADO, C++, Microsoft Office |
