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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILE15 years of Management, Customer Service, Accounting, Operations Management and Quality Control experience in the Banking, Pharmacy, Insurance, Retail, and Production Industries. Skills and Certification include:Producers License, Pharmacy Technician License, Accounting, Banking, Customer Service, Sales, Inventory/Merchandising, Quality ControlWORK HISTORYAT&T 1st and 10 COMMUNICATIONS 5/2018 - PresentD2D SalesmanEngage customers and successfully sell AT&T products.Retain customers and ensuring them by being their personal agent.Receiving personal references and complaints if any from customersWELLS FARGO ADVISORY - Collabera (TEMP) 3/2016 - 5/2018Lending and Banking Risk Dept.Computer Operations Analyst using research skills to take referrals from Financial Advisors and assure they are compliant by timeline, functionality and regulatory. Check to see if the Affiliate Banking report is signed and delivered.Follow up with FAs to see what issues they are having with the system and clients.Follow up with the managers to correct issues with the FA.Build relationships with the FAs, CAs and their up line of managers.Create and manage a spreadsheet of daily ongoing data.Work within two databases of stored information.Send and receive correspondences from all levels of management.Credit Margin Department (TEMP)Using several screens at the same time to complete: write offs, Extensions, NSFs, and PCLs. This is done by using Beta, Hogan, Bord, Valu, and Cled screensAssuring that all policies and compliances are followed.Customer Service Stock Conversion (TEMP)Working closely with the Financial Advisors in compliance to the regulations and of mutual funds and stocks to research the kind of mutual funds to assure their ability to be converted for saleTechnical Service Specialist CIP New Accounts (TEMP)Sending out notices on accounts that are not in compliance.Remediation of clients and accounts prior to 2001 with the aid of public and private sources to make and keep compliance to Anti-Money Laundering Dept. standards.Request and receive documented information from Financial Advisors and Certified Assistants then recording that information correctly.WEST ROCK, Edwardsville, IL 10/2015 3/2016Quality Assurance AnalystEnsured that each display was set to Procter and Gambles standards and compliance manuals.Checked for safety issues on production floor and production lines. Correcting any issues.Inspected new products and corrugate ensuring they were compliant and quality products.SCHNUCKS FOOD STORE, St. Louis, MO 8/2013 - 10/ 2015Pharmacy Technician, Licensed (MO & IL)Prepared, dispensed, and distributed medications under the supervision of the Pharmacist medication distribution and providing drug information and education to customers.Administrative duties included answering phones, stocking shelves, operating cash registers.Processed customer prescription, including insurance verification and claims processing.Responsible for inventory management including receipt of medication inventory, records reconciliation and database inventory management.CITY BEVERAGE, Chicago, IL 8/2005 - 10/ 2011Bank Advocator, Cashier, Office ClerkResponsible for reconciliation of daily cash receipts and bank deposits on average of $500K.Conducted Drop deposit process training for field drivers.Conducted Quality Control activities to identify counterfeit moneyProduced Volume reports for the Comptroller and Executive Management team.CARSON PIRIE SCOTT, Calumet City, IL 8/2001 - 8/2005Lead Sales Associate, Assistant SupervisorCoached and developed Sales Associates in assessing customer needs.Worked with store management in opening, closing, and operation of the retail facility including cash handling and deposits as governed by operations control standards.Assist with inventory counts and maintaining store appearance and merchandising standards.TCF NATIONAL BANK, Willow Brook, IL 5/1998 8/ 2001Assistant Branch ManagerResponsible for the oversight of daily branch operations. Including account transactions, loan applications, new accounts, Vault and Safe Deposit Box Management.Conducted Staff Coaching in Sales techniques and achievement of retail sales goals on the individual and branch levels.Ensured compliance with all state and federal regulations and lawsManaged the safety and security of the branchCRA officer for branch.Vault ordering done correctly to ensure enough funds for the branch and ATM.BANK OF AMERICA, Chicago, IL 5/1995 - 5/1998Financial Service Representative Open and close variety of banking accounts. i.e.: checking, savings, and money markets. Build relationships with other banking members to create a one stop shop for our customers Extend excellent customer service at all times.Open and close branch at times.EDUCATIONSouth Suburban College, South Holland, IL (2003 & 2011)Delta State University, Cleveland, IL 1983Coahoma Community College, Clarksdale, MS 1981Targeted emphasis in Computer Science, Marketing, Accounting, Pharmacy Technician |
