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Click here or scroll down to respond to this candidateCandidate's Name
7 East Fourth Street PHONE NUMBER AVAILABLEPlainville, CT Street Address Email: EMAIL AVAILABLEPROFILEHighly skilled and accomplished Field Service Technician with expertise in office and electronic systems performing installations, maintenance and repairs with a focus on productivity, quality and compliance.QUALIFICATIONS Highly-focused, with a strict attention to detail and accuracy. Extremely flexible with the ability to multi-task and achieve lean staffing.Outstanding troubleshooting and problem diagnostic skills.Strong advocate of teamwork, job excellence and continuous improvement.WORK EXPERIENCE2009 - 2018 A+A OFFICE SYSTEMS, Middletown, CT2011 - 2018 IN-HOUSE TECHNICIAN, Middlesex HospitalPerformed diagnostics, repairs, maintenance/installations and support of office systems, including MPS print management, printers and networks.Handled inventory management functions including replenishment of office supplies including paper, toner, etc.Developed collaborative working partnerships with internal clients.Served as a technical resource and consultant to add value to relationships.Focused efforts on cost efficiencies, productivity, compliance and profitability.Established a philosophy of doing the job right-the-first-time, as part of a broader strategy of continuous quality improvement.2009 2011 FIELD SERVICE TECHNICIANPerformed installations, repairs, diagnostic testing/troubleshooting on office equipment and systems.Focused efforts on minimizing equipment downtime.Earned customer loyalty through one-stop service solutions.Built and retained customers trust and loyalty in order to up-sell/cross-sell products and services.2006 - 2009 PITNEY BOWES, Windsor, CTELECTRICAL SERVICE TECHNICIANServiced and repaired big mail movers.Generated, tracked and monitored work orders.Worked on heavy output equipment and increased volume.Focused on quality, cost, productivity and service excellence.2003 2006 DOCUSOURCE, Middletown, CTFIELD SERVICE TECHNICIANPerformed repairs, diagnostics and troubleshooting on malfunctioning systems.Assessed operational impact of events and set appropriate priorities.Tracked and monitored each trouble call to minimize downtime and operational impact.Built client-focused partnerships with a focus on total customer satisfaction.Updated and maintained customer information and service work documentation.Tracked and monitored inventory and parts replenish levels.EDUCATIONNEW ENGLAND TECHNICAL INSTITUTEPursuing A+ Certificate; Completed Certificate Program in TECHNICAL INSTALLATION and ELECTRONICSCERTIFICATETECHNICAL INSTALLATION and ELECTRONICS |
