Candidate Information Name Available: Register for Free Title Senior Desktop Support Technician Target Location US-IL-Waukegan Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
                                                    Waukegan, IL Street Address  PHONE NUMBER AVAILABLE
                                                                    EMAIL AVAILABLE

                              Desktop Support Technician
       Solution-focused professional with extensive and progressively responsible

       experience providing technical support to 5000+ users in large LAN/WAN
       environments
       Committed to providing outstanding customer service and delivering results in

       a positive manner
       Excellent communication and troubleshooting skills

       A collaborative and helpful team player who thrives in a fast-paced environment


   Technical expertise:
           Juniper VPN, Citrix, Cisco               F-Secure, Symantec, McAfee

           AnyConnect
           Remedy/ServiceNow/ITSM/Jira            OCS Communicator 2007, MS Lync

                                                2010, 2013
           Android mobile devices                Ontrack EasyRecovery

           Windows 10                            Microsoft Office Suite


                                       Experience
WMS / SCIENTIFIC GAMES, Waukegan, IL
(1998  2018)
Desktop System Support Technician
     Administered the Symantec Encryption Server for over 1100 users.
     Supported and configured Android mobile devices.
     Used Active Directory, ARS Active Role to manage users, enable user accounts,
       reset passwords and add computers to the companys network domain.
     Configured VPN hardware/software RSA tokens using the RSA console.
     Used ShoreTel Director to assign and configure the VOIP ShoreTel phone system.
     Performed imaging and data migration of Lenovo/Dell/HP laptops and desktops
       using Symantec Ghost Corporate Edition 11.5 as well as the Dell Automated
       Deployment process.
     Provided remote desktop support using Juniper VPN, Real VNC, DameWare, and
       Windows remote desktop.
     Utilized the SCCM 2007/2012 tool to deploy company software.
     Performed troubleshooting of Office 365 inbox migrations from Office 2010 to
       Office 2013.
     Assisted in migrating 1000 WMS users to the Scientific Games domain.
     Decrypted and backed up former employees computers upon their
       termination.
       Demonstrated eagerness to share knowledge; coached and mentored peers,

interns and contractors.

                               Professional Development
Company-provided training:
       Microsoft Windows 7 install and troubleshooting

       Microsoft Office 2010 install and troubleshooting

       Microsoft Windows 10 troubleshooting