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Qualifications Profile
Customer-focused, results-driven, and highly motivated professional,
equipped with extensive experience in the food service industry;
complemented with background in national account management and employee
and team supervision. Adept at developing and implementing strategic plans
to achieve goals and increase revenue as well as collaborating with key
decision makers, clients, and all levels of individuals. Recognized for
strong work ethic and professional demeanor; with outstanding
communication, interpersonal, organizational, time management, and problem-
solving skills. Familiar with Microsoft Office applications (Word, Excel,
and PowerPoint) and Google Docs.
Core Competencies
Sales Growth | Contract Negotiation | Policy and Procedure Implementation |
Vendor Management
Organizational Leadership | Relationship Building
Relevant Experience
Sodexo Food Service, DeSales University, Center Valley, PA
Food Service Manager 2012-2014
. Directed resident dining center and approximately 4,000,000 in retail
and board sales
. Supervised a team of five supervisors and 30 employees while ensuring
proper enforcement of corporate policies and programs
. Collaborated with human resources for hiring, healthcare and policy
issues, and monthly safety training
. Guaranteed offering of products to students in partnership with
vendors
. Strategically created monthly marketing and merchandising programs
which improved sales by 25% and initiated the MyZone Gluten free area
Red Bull North America Inc., Hoboken, NJ
National Account Manager 2004-2008
. Handled all non -traditional accounts in the eastern region, including
colleges and universities, military bases, and vending companies
. Built strong relationships with key decision makers at high profile
accounts while coordinating with and training 12 regional managers and
a distribution network
. Provided keen supervision to cross-functional teams, focusing on
feasibility studies, market bull rings, and site surveys; and
supporting all regional cells by creating strategic goals and
presenting company programs
. Prepared and discussed request for proposal (RFP) beverage contract
bids to colleges and universities
. Served as the person behind the expansion of distribution through
Chartwells Food Service and B&N College Booksellers by 50% across the
eastern region
. Introduced new programs at New York University, Columbia, Hofstra and
Barnes and Noble College Booksellers
Starbucks Coffee Company, Parsippany, NJ
National Account Executive 1999-2004
. Assumed full accountability for the national account portfolio in
excess of $10M revenue including Compass Group North America and
Volume Services America
. Led the negotiation and obtainment of contracts and contract
extensions for food service and licensing programs
. Communicated with regional managers and field partners regarding
national account programs and updates
. Steered efforts in receiving three signed contract agreements with
Compass and Volume Service America
. Successfully boosted revenue in food services by 12% as well as office
coffee revenue by 17%
. Drove efforts in producing four licensed stores and increasing overall
licensed store revenues by 65%
Earlier Positions Held
Compass Group/Flik International, New York, NY
Food Service Director, Credit Suisse First
Executive Dining Room Director, Cleary, Gottlieb, Steen, and Hamilton
The Wood Company, Allentown, PA
Assistant Food Service Director, Lehigh University
Catering Manager, East Stroudsburg University
Other Experience
William Schlener/Public Partnerships LLC, Medford, MA
Home Healthcare Aide 2014-Present
Registered Day Care, Macungie, PA
Owner
Education and Credentials
Bachelor of Science in Hotel and Restaurant Management
Widener University, Chester PA
ServSafe Certified, For Renewal
Professional Affiliations
Society for Food Service Management, 1995-2008
National Planning Committee Member
Co-Chair and Chairman
School-to-Career Committee Member
Chairman of Committee
National Association College and University Food Service, 2005-2008
Member
Awards
Society for Food Service Management President's Award (2003)
Super Star Award, Flik International (1997)
Recognition and Training Award (1996)
Activities
Chairman of Banquets, Cheer and Field Hockey Teams
Cookie Mom, Girl Scouts
Secretary, Macungie Bears Summer Swim Team
Volunteer, Feline Finish Line Cat Rescue
Instructional Aide, East Penn School District
Church Active, Saint Thomas More
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