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Click here or scroll down to respond to this candidateCandidate's Name
Fort Worth, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking long term permanent employment in Level 2 Service/Help Desk Support or Desktop Supportwhere I am able to grow and expand my current skill set in a progressive environment.Authorized to work in the US for any employerWork ExperienceSystem Support Analyst IIPIER 1 SERVICES COMPANY - Fort Worth, TXMarch 2005 to January 2018Participation in staffing decisions for the Service Desk and special project work, train and supervisestaff in problem solving, monitoring, and installing equipment and software, develop training materialsand procedures for the proper use of hardware/software; maintaining internal Knowledge Base. Partnerwith department heads, managers, supervisors, and vendors to solicit cooperation, assess computingneeds, system requirements, and resolve concerns; to ensure agreement on system principles, developand interpret organizational goals, policies, and procedures; test, maintain, and monitor computerprograms/systems; coordinating with the organization about installation of new programs and systems.Daily operations of department, analyze workflow, establish priorities, develop standards and settingdeadlines with mindfulness of operational budget and expenditures; department schedules; W/M/Q/Ydepartment reports. Staying abreast of advances in technology. Assist internal/external customers viaphone and email with Win 7/8/10, MS Office products including 365 and migration, Active Directory,SCCM, NCR POS, PRISMA, Service Now, PeopleSoft, VPN, Avaya/Cisco telephony products, basicnetwork troubleshooting, Citrix, Axper traffic counter, DMX Sound systems, print servers, RemoteAssistance, Stanley security system.Testing team for 6 months of testing prior to rollout of new NCR POS to 1000+ stores in 2012;May 2017 lead the Pin Pad Project to install Verifone chip readers on 3000+ NCR retail POS machines.EducationSome collegeSkillsActive Directory, Avaya, Cisco, Citrix, DMX, NetworkingCertifications/LicensesSAFe 4.0 AgilistJuly 2017 to July 2018Certified Scaled Agile FrameworkAdditional InformationService Desk Level II for major retailer supporting all equipment/hardware/software in brick and mortarstores, 8 FC/DCs, Field Users and Home Office users.Computer SkillsTyping Speed: 50 Words Per Minute Intermediate Apple/Macintosh Computer troubleshooting Well versed in Microsoft Office Products including O365 Well versed in IE, Firefox, and Chrome Peripheral Devices (Scanners, Printers, Pin Pads, Moneris) Personal Computers - platforms OS Win 7, 8, and 10Additional Computer Active Directory, SCCM, NCR POS, PRISMA, Service Now, PeopleSoft, VPN, Avaya/Cisco, Remote Desktop, Remote AssistanceSkills: telephony products, basic network troubleshooting, Citrix, Axper traffic counter, DMX Soundsystems, print servers, Stanley security systems |
