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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATION:B.A. Political ScienceMorgan State University, Baltimore, MD May. Street Address
KEY QUALIFICATIONS:Strong ability to effectively multi-task and adapt in a work environmentHigh analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processesLeadership, Communication, Teamwork, Conflict Resolution, and Data EntryProficient in Microsoft Office Applications (Excel, Word, PowerPoint, Outlook)Exceptional customer service skills and detail orientationPROFESSIONAL EXPERIENCE:Baltimore Gas and Electric Company, Baltimore, MD Aug. 2013
Collections Floor CoachoProvided payment arrangements, billing information, and payment extensions to customersoEnsured that entire collections department maintained quality performance and customer serviceoTrained new hires in pay plan processing, submission for commitments from Energy Assistance,Start/stop/transfer of energy services, Smart energy programs, and Equifax credit updatingTalbots, Inc. Towson, MD April. 2012 Aug. 2013Sales AssociateoProcessed out going orders and incoming salesoPartnered with sales and visual associates to promote the Talbots brand and to market the productsoPrepared the floor set for branding moments for promotionsoCoordinated with associates to minimize lost prevention issuesPanera Bread Company, Pasadena, MD Jun. 2008 Aug. 2009CashieroProvided the upmost customer service and care by inputting meal orders in a timely fashionoResponsible for balancing the cash drawer before closingoMaintained cleanliness of established and trained consolidatorsOTHER RELEVANT EXPERIENCE:Cyber Security Hacking Prevention Workshop, Baltimore, MD June 2018oTrained and certified in threats to cyber security and how to prevent hacking from outside sourcesoParticipated in group project identifying the primary threats to cyber security and the potential impacts of a data breachMedical Billing and Coding Training, Baltimore, MD June 2018oLearned how to collect and input patient information and how to complete procedural codingoReviewed insurance forms for completion and accuracyoPracticed taking patient phone calls for medical billing related inquiriesCustomer Service Subject Matter Expert Review, Alexandria, VA June 2018oRemotely provided subject matter expertise regarding customer service, data entry, and problem solving skillsoReviewed test questions for job relevance, appropriateness, and clarityoProvided recommendations for improving entry-level test questionsAdditional Activities:oBaltimore Humane Society VolunteeroMember of American Political Science Association (APSA) |
