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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
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KEY STRENGTHS
Global Quality Assurance Senior Level Manufacturing Senior Level Operations Management Problem Solving
Project Management Continuous Improvements Strategic Planning Supplier Relations Quality Reporting
Customer Service Cost Controls Regulatory Compliance Budget Management Accounting P&L
Leadership Skills Team Management/Building Personnel Management Training & Development
Coaching/Mentoring Policies & Procedures Goal Setting Organizational Skills Verbal & W ritten
Communication Skills Analytical Results Driven IS0 9001 ISO 17025 Microsoft Office Standard
Operating Procedures Quality Auditing
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MILITARY
US Army Veteran Honorable Discharge Specialist 4 August 1984 June 1987
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PROFESSIONAL DEVELOPMENT
Trainings
Certified 18 ton Overhead Crane Train the Trainer 2018
ASQ Certified Quality Engineer 65 Hour Training 2017
GMP, Good Manufacturing Practices 2016
OSHA 30 HR Certificate 2016
Certified Forklift Operator Trainer 2016
Lean Six Sigma Executive & Sponsors Certification 2015
ISO 9001 Management Representation Training 2012
American Management Association (AMA) MBA Program 2011
American Society of Quality Certified Manager of Quality/ Operational Excellence 2007-2011
General Sewing Data Certified (GSD) 1993
Memberships
Member of National Fire Prevention Association (NFPA) 2014 - Present
Member of American Apparel and Footwear Association (AAFA) 2008 - 2015
o Member of the Product Safety Council
Member of American Standard Testing Methods (ASTM) 2004 - Present
Member of American Association of Textile Chemists and Colorists (AATCC) 2004 - 2015
Senior Member of American Society of Quality (ASQ) 2002 Present
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WORK EXPERIENCE
Innocor Inc. Terrell, Texas
January 2018 Present
Production/Operations Manager
Serves as the acting Plant Manager when Plant Manager is out of office.
Serves as facility liaison for corporate Information Technology (IT).
Currently leading the re-set of equipment on the production floor.
Successfully led four Kaizen events as the Terrell team leader with an estimated savings at $1.3 million.
Responsible for the On Time & Completeness of 125 -145 shipments per week
Developed shift metrics resulting in a tripled ratio of board footage sold to hours worked.
Responsible for 86 personnel (3 direct, 83 indirect) and their safety over two shifts.
Created production efficiency by eliminating the third shift while doubling production and staff reductions of
33%.
Responsible for the staffing of the production area.
Led the team on implementing new processes that have led to doubling the shipments from the facility.
Leading the team to growing, profitable and sustainable EBITDA.
Responsible for scheduling work and materials for the production floor.
Established a process for forecasting foam for customers, with direction to our pouring area on needs
resulting in lead times ranging from six hours to five days.
Established predicate storefronts for 80% of purchased products in order to sustain and grow complete, on
time shipments.
Collaborates and communicates with sales team and customers directly on shipments and shipping
schedules.
Leads the production and operations team in root cause analysis, counter measures, corrective actions
and A3.
Responsible for the budget for production operations, >20mm.
Facility leader on Project Trackers (used for estimating and recording project savings).
Since assuming the Production/Operations Manager position, monthly profitability is up in triple digit
percentage above prior year; EBITDA is also up triple digit percentage points over last year.
Active operations team member on P&L and KPI Metrics meetings.
Participate in all corporate strategic planning and operational meetings concerning the facility.
Implemented standard work and standard operating procedures in order to improve efficiency, quality,
customer support and service, leading to the reduction of cost to improve profits and customer satisfaction.
Responsible for the area SQDC boards concerning production.
Innocor Inc.
June 2015 January 2018
Quality Assurance Manager
Served as the ISO Management Representative and successfully achieved multiple Quality Improvements
including Best in Class recognition for work study boards and no audits resulting in any major
non-conformances.
Successfully completed 3 ISO Audits consisting of 2 Surveillance and 1 Certification.
Initiated first 5S project in leading a team on Lean practices on loading and shipping docks. Improved On
time and complete metrics from 87% to 98.9%.
Annualized savings of $300,000. Reduced defective material by $300,000 in the first 6 months, reducing
scrap percentage from 18% to 13%.
Act as Plant Manager when Plant Manager is absent.
Act as Operations Manager for facility processes.
Participate in all corporate strategic planning and operational meetings concerning the facility.
Active operations team member on P&L and KPI Metrics meetings.
Managed 6 direct reports.
Utilizes operational excellence in the metrics and multiple corporate projects, including major EBITDA
improvement projects.
One of three individuals chosen to assist in the JDE (inventory system) implementation as a
Specialist for problem resolution after implementation.
Initiated and created the first SQDC Board (Safety, Quality, Delivery, and Cost) for review management
and 100 staff members.
Served as the Environmental Health & Safety Manager for 3 months at 2 separate times, while still
maintaining quality levels.
Implemented a culture of RCA (Root Cause Analysis) utilizing multiple tools, primarily A3 and 5 W hys.
Responsible for all laboratory testing and reporting for the Terrell facility.
Oversees and performs all IT projects for the facility, with direction from the Corporate Office.
Successfully implemented and currently facilitates a supplier / customer team, addressing issues and
opportunities.
Williamson-Dickie Mfg. Co. Fort W orth, Texas
September 2004 February 2015
Vice President of Global Quality
Authored, systematized, implemented and executed all regional quality assurance processes and programs
internationally to 50 countries.
Extensive international travel to over 50 countries in the last ten years to assure the quality of process and
compliance for global Quality Assurance Department and Laboratories.
Chaired and directed and provided the leadership of the headquarters textile testing laboratory to receive
the ISO 17025 Lab Accreditation.
Created and administered the 3.4-million-dollar financial budget for Global Quality Assurance Department
and Laboratories. I was fully accountable and responsible for the Profit and Loss Statements.
Cut down overall cost of testing through improved processes.
Authored all Standard Operating Procedure for Fire Resistance and UL Certification for garments and
factories, international laboratories, quality processes and auditing for Global Quality Assurance Program.
Negotiated and approved all third party auditing and laboratory contracts supporting the Global Quality
Assurance Program.
Oversaw and implemented the transitional training of staff from the absorption of company acquisition.
Spearheaded all corporate Global Quality Assurance Practices across all divisions.
Participated as a Strategic Team Member on corporate metrics, settings of annual goals and all financial
reviews for all departments for the North American Division.
Contributed to an increased corporate revenue and increased EBITDA percentage through improved
quality of product.
Co-administered the Global Social Compliance program for all Affiliates and Licensee companies with the
Executive VP Human Resources.
Oversaw and traveled to all international affiliate quality programs including W orkrite, USA, W D Canada,
W D UK/EU, and W D China.
Instructed 3rd party firms on changes to policy and instructed their staff on new protocols.
Communicated and reported daily, weekly quarterly and annually to Corporate Strategic Team on Global
Quality Assurance metrics, updates and strategies to Corporate Strategy Plan.
Constructed and implemented Global Quality Assurance t strategic short term (1 year) and long term
(5 year) strategic plan.
Hosted multiple supplier and customer meetings with their 3rd party auditing and testing firms to insure
customer compliance and US regulatory compliance, this involved multiple levels of team building.
Represented company as a corporate liaison for all direct customer issues, products, and legal matters.
Full Customer Service and Consumer Service when requested or needed from Customer Relations or
Sales.
Articulated multiple auditing plans to assist suppliers in achieving the exit factory dates while achieving the
required quality levels globally.
Reduced internal auditing expenses by 40% by contracting and outsourcing auditing and compliance
responsibilities.
Collaborated with ASTM, AATCC and AAFA Industry and Standards Agencies on the requirements for US
import of apparel.
Distinguished by ASTM AATCC and AAFA as world class and best practices in auditing, laboratory and first
quality products as recognized by major retailers.
Contributed to a reduction in customer returns by 30.8% through process changes.
Developed global staff of 75 on auditing in multiple countries in owned facilities across multiple owned
manufacturing sites and manufacturing contractors.
Directed audit planning, scheduling, staffing and budgetary requirements for over 103 international factory
locations, including validation of suppliers processes in order to maintain and achieve quality expectations.
Extensive expertise in problem solving abilities to obtain compliant apparel for shipment into the USA or
other countries and on manufacturing issues in order to ship compliant ready products and reduce cost to
the company and supplier.
Reduced second garments by 46% creating higher margins on first quality products sold.
Williamson-Dickie Mfg. Co.
September 2001 September 2004
Director of Quality Assurance
Oversaw and directed all supplier quality assurance strategic meetings.
Coordinated and instructed multiple QA College supplier education programs (Laboratory, Auditing, Fabric
Inspection, Garment Grading/Classification) for all global manufacturing suppliers. This was specifically
designed for Quality Control in suppliers, in order to form a continuous improvement process.
Analyzed, constructed and implemented the Quality Assurance Program.
Created and managed a quality compliance program for government regulatory requirements based on the
Federal Trade Commission and Consumer Product Safety Improvement Act.
Administered the creation and implementation of 5 different Quality software data collection programs
supporting global quality, catered towards the needs of the Affiliates.
Established, directed and motivated a superior team of highly motivated managers to implement and
enforce the quality standards and requirements of the company.
Monitored and resolved issues facing 103 factory locations ability to ship on time quality products.
Williamson-Dickie Mfg. Co.
Area Mfg. Manager 5 Mfg. Locations W eslaco, Texas July 1996 September 2001
Directed operating budgets and the management of Assembly facilities for 3 South Texas, 1 Honduras and
1 Jamaica locations producing 75% of all production and Quality Control, with in the W estern Hemisphere
Supply Chain.
Reduced work processes from 30 Days in Process to 10 Days in the USA, and 14 days offshore locations.
Managed all communications between corporate and the 5 mfg. locations.
Constructed annual strategy for production and the efficiency of work in process into the manufacturing
locations.
Directed central cutting location for all locations production.
Resolved all issues that impeding the factory locations ability to ship on time quality products.
Williamson-Dickie Mfg. Co.
W eslaco, Texas August 1994 July 1996
Facility/Plant Manager
Facilitated all day to day manufacturing operations and managed 1,100 employees for cutting and sewing
locations. All Plant Management responsibilities, a more detailed list can be provided, if requested.
Planned and executed the annual operating budget for cutting and sewing locations.
Communicated the requirements from Planning Department for production scheduling and balancing to
obtain best in class reductions in lead-time (work in process), on time shipping dates, and first quality
products.
Administered Cutting and sewing Assembly locations as individual businesses, with all respects to capital
expenditures, financials, Quality Control and purchases.
Williamson-Dickie Mfg. Co.
W eslaco, Texas March 1992 August 1994
Assistant Facility/Plant Manager
Assisted the Facility Manager in all day to day operations.
Assigned special projects by the corporate engineering office to increase efficiencies in sewing, cutting and
overall performance of the facility.
Managed the second shift warehouse functions for two months while training on General Sewing Data
(engineer costing methods) and increased output of product shipments by 130%.
Supervised and executed the physical movement of 800 operators and all office and equipment to a new
location over a 3-day period and resumed normal operations without missing production requirements on
the 4th day.
Coordinated and managed the installment of automated equipment in the cutting facility increasing
production capacities from 65k per week to over 500k (at its peak).
Williamson-Dickie Mfg. Co.
Fort W orth, Texas June 1991 March 1992
Laundry / Wash Manager
Designed the floor plan for a washing facility to produce multiple types of washed finishes on multiple types
of fabrics and products.
Controlled the construction and setup of the washing facility.
Negotiated the purchase and maintenance of all washing equipment and support equipment.
Developed all wash formulas in order to achieve the required design and merchandiser appearances.
Managed 3, 7 day shifts to achieve the required ship dates.
Assisted in trouble shooting for Belize, Jamaica and Mexico offshore laundries within the corporate
structure.
Miami Lakes, Florida June 1990 May 1991
IDEA Apparel Group
Laundry / Wash Manager
Established formulas for fashion garment looks, acid wash, stone wash and multiple variations.
Negotiated the purchase of all chemical supplies for the production required.
Organized multiple shifts of production to meet customer delivery dates.
Dalton, Georgia November 1989 June
American Emulsion
1990
Regional Field Sales Laundry Chemical Division
Assisted and coached existing and future customers on the savings and efficiencies of using American
o Emulsion laundry treatment.
Traveled to a 4 state, South East area to demonstrate the functionality of the chemical products.
Aided clients and customers on formulation of chemicals in order to achieve their customers standard.
Ruleville, Mississippi November 1988 November
Gitano Apparel
1989
Laundry Supervisor and Formulation Specialist
Formulated chemical mixtures for the merchandising group, approved garment appearance standards,
o and translated wash formulas to a production equivalent capacity.
Supervised the night shift production in order to meet production requirements.
Increased output capacity of night shift to upwards of 30%.
Supported contract laundries on issues addressing Gitano production in Kentucky and South Carolina.
Whirlpool Oven Division Oxford, Mississippi October 1987 November 1988
Maintenance Department
Responsible for general facility maintenance.
Repaired and maintained sheet metal pressing equipment for oven parts and construction.
General electrical and wiring of equipment.
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SKILLS
Technical: Chart Runner SPC software, Vox-Proxy animated presentation software, MRP/ERP and JBA inventory
systems, ISO 17025 Laboratory standards, ISO 9001 Management representation, Technical writing of SPOs,
Auto CAD, Microsoft Visio, Microsoft Office Suite (Advanced Microsoft Excel, Microsoft W ord, and Microsoft Power
Point), JDE Inventory system.
Experience Skills: Plant, General and Regional Operations Management, Distribution, Inventory Controls, creating
and implementing Global Quality Systems and Global Quality Programs, Quality Management, Coaching and
Mentoring, Lean Manufacturing
AWARDS ___________________________________________ ____
2008 C. Dickie W illiamson Nominee for Outstanding Achievement Award
2005 C. Dickie W illiamson Nominee for Outstanding Achievement Award
2002 C. Dickie W illiamson Nominee for Outstanding Achievement Award
2001 C. Dickie W illiamson Outstanding Achievement Award
2000 C. Dickie W illiamson Award Finalist
1999 C. Dickie W illiamson Award Finalist
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