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JOHN W. GIDDIENS JRStreet Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEDesktop Support TechnicianSUMMARY: Accomplished PC Technician who has supported 2000+ end users. Proficient in migrating users from Windows Vista to Windows 7 64bit / desktops from Windows XP to Windows 7. Excellent in managing Active directory and SCCM; add user account, delete, modify, given rights, password reset. Experience in configuring Outlook 2010 when data is manual transfer to new computer. Hands on experience in troubleshooting and repairing/break fix Desktops, laptops, hardware like modems, routers, network printers and software/ Configuration and deployment of new hire desktops and laptops Experience includes in Software upgrade and transfer of users data files from hard drive enclosures to new laptopsTECHNICAL SKILLS:Hardware: Compaq/HP  Dell  IMAC - IBM - Next - Sun Computers - Switches - Routers - BlackberrySoftware: Windows XP - Windows 7- Windows 2000 - Windows NT - - CompuServe 95 - Focus 6.0 - Lotus Notes 8.5 - Oracle - 3Com Network - Lotus Smart suite 95 - Symantec Ghost 8.0 Corp. Edition, 4.1 - Documentation 5.0 - Microsoft Office 2003 & 2007 - Microsoft Business Objects 98 - Microsoft Exchange Server - Active Directory - Norton - McAfee - Mapper Presentation - Windows Server 2003  BMC Remedy 7.5  DameWare remote supportEDUCATION:Data Institute Business School, Milford, CTADDITIONAL INFORMATION:Trainings:CompTIA A+ CertificationCertification in Microcomputers RepairEXPERIENCE:Boehringer Ingelheim Corporation, Ridgefield, CT February 2018- PresentIMAC/Desktop Support Technician (Contract short-term)Prep desktop and laptop for Windows 7 and 10 imagingUse Command to track, modify, and edit assets management.Windows 7 and 10 Updating with SCCMInMail and out mail sales laptops.Orientation and distributing laptops for new hires and internsAssistant Network team with installing Cisco switches, Access points and Patching portsInstall Move Add ChangeUnimin Corporation, New Canaan October 2017- November 2017Helpdesk Support Technician Tier 1/2 (Contract, short-term)Imaging and Configuring Dell Laptop with Windows 10 Enterprise and Microsoft office 365Configuring Lotus Note for User through CitrixRemote Support with Team ViewerReplacing toner CartridgeJohn Giddiens Page 2Unisys/Henkel, Stamford, CT August 2017 - September 2017Field Engineer (Contract, short-term)Configuring and Setting Lenovo laptop, and desktop, with Windows 7, Windows 10Provide Customer support for client at genius barTransferring user data from Sun Products laptop to new Henkel laptopAssisting client to setup Android and iPhoneSt. Vincent's Medical Center, Bridgeport, CT January 2017 - May 2017 Project Service Technician (Contract, short-term)Provide Customer support for after deployment of refresh device.Service now to manage asset and ticket closerImaging desktop and laptops with Windows 7, installing application for department specific.Use Dell software Ascension Refresh Wizard to keep track of old asset and new asset.Unisys/Unilever, Trumbull, CT November 2016 - December 2016Customer Service Engineer (Contract, short-term)Imaging Lenovo laptop, desktop, and tablets with Windows 7, Windows 8.1, and Windows 10Configuring and Setting up New Hire laptop, desktop, and tablets.Transferring user data to new legacy equipmentWiping off lease laptop and Desktop with Blanco software.United Parcel Service, Stratford, CT September 2015  August 2016TSG Support Technician (Contract)Provided second level Desktop Support for client at various onsite location and remote support using Netop Remote Control.Daily walk-through inspection of UPS facilities and equipment.Quarterly system maintenance production equipment.Training users on UPS software and hardware with understanding of technology from a user perspective as well as technical perspective.Equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.Detail with business stopping issues.Unisys/Unilever, Trumbull, CT April 2015  July 2015Customer Service Engineer (Contract, short-term)Migrated 1000 user from Windows XP to Windows 7 and Microsoft Office 13 Environment.Using SCCM to remove device from the domain and deploying software packages to Windows 7 device.Provide Customer support for post migration End Users.Using Active Directory to analyzed software requirement for each user.Computer Sciences Corporation/ Sikorsky Aircraft Corp, Stratford, CT October 2013 - October 2014Desktop Support Technician (Contract)Provides troubleshooting assistance and ticket resolution for personal computer users in a Windows 7 Environment.Diagnoses and troubleshoots basic problems with individual or multiple computer systemsProviding Remote support for clients across the US using Bomgar.Network printer configuration and repair.Setup and configuring Wyse terminals.Reimaging desktop and laptop from Windows XP to Windows 7 Environment.Update of company-wide MS Project 2000 warranties and licensesConfiguration and deployment of new hire desktops and laptopsSt. Vincent's Medical Center, Bridgeport, CT July 2013 - October 2013Desktop Support Technician (Contract, short-term)Use Dell software Ascension Refresh Wizard to keep track of old asset and new asset.Migrated desktops from windows XP to Windows 7.Configuring Outlook 2010 when data is transfer from old computer to new computerJohn Giddiens Page 3Travelers, Hartford, CT April 2013 - July 2013Desktop Support Technician (Contract, short-term)Use of Active Directory and SCCM to keep track of users, old machines & new machinesBuilding new desktop and laptops to meet users requirementsCoordinating the preparation and shipping of new equipment to our staff in the field.Schedule installations and upgrades with Sr. Clients including installing new workstations and completing migrations of existing data and profiles to new machines.DIAGEO, Norwalk, CT October 2012 - December 2012PC Support Technician (Contract, short-term)Migrated over 1000 users from Windows Vista to Windows 7 65bitMigrated desktops from windows XP to Windows 7.Reimaging desktop and laptop from Windows XP to Windows 7 EnvironmentUsing Diageo Data and Setting Migration Software to transfer user data.Configuring Outlook 2010 when data is manual transfer to new computerOne on One Customer Service and Technical SupportUNITED ILLUMINATING Co, Shelton, CT January 2012 - April 2012Desktop Support Technician (Contract, short-term)Desktop support including troubleshooting and repair follow-upMigrated desktops from windows XP to Windows 7.Company-wide Windows 7 upgrade MS office 2010 on Novell networkManaged Active directory; add user account, delete, modify, given rights, password reset.Company-wide Windows 7 64bit rollout with Office 2010SIKORSKY AIRCRAFT CORP, Stratford, CT April 2011 - September 2011Desktop Support Technician (Contract, short-term)Desktop support including troubleshooting and repair over 1000 userNetwork printer configuration and repairUpdate of company-wide MS Project 2000 warranties and licensesConfiguration and deployment of new hire desktops and laptopsUNITED HEALTH CARE, Trumbull, CT April 2008 - May 2010Desktop Support Technician/Team Lead (Contract, short-term)Key role in large project involving the migration of 2,000+ users from one XP Pro Platform to another (Oxford to United Health System)Routine imaging of desktops and laptops deployed to various United Health Care locationsYALE UNIVERSITY, New Haven, CT March 2008 - April 2008Customer Service Engineer (Contract, short-term)Conversion of Eudroa, Thunder Bird, Mozilla, and Netscape E-Mail files stored on the defaultapplication server to MS Windows Exchange environment through usage of Transend Migrator.Conversion of local email files stored on user computer to MS Exchange Server using Web4mail.MASTERCARD WORLDWIDE, Purchase, NY August 2007 - September 2007Desktop Support Technician (Contract, short-term)Software upgrade and transfer of users data files from hard drive enclosures to new Dell laptops.INGENIX, Rocky Hill, CT December 2005 - July 2007Desktop Support Engineer (Contract)Support of over 150 local and remote users with: XP Pro, MS Office Outlook, and Lotus Notes.Administration and configuration of new employee HP desktop and laptops.Support of remote access using VPN SecurID. Inspecting, reformatting, and reconditioning hardware/software.Installation and upgrades using Symantec Ghost 8.0 Corporate Edition.