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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEIT specialist with 5+ years of professional experience in providing excellent customer support to Network, PC and Macintosh users. Seeking to use my superb customer service skills and technical knowledge to fill your help desk support position. Possess a BS in Management Information SystemsTechnical SkillsProficient in Microsoft Office 365: Word, Excel, Access, Powerpoint; Active DirectoryPrograming language: SQL, Visual Basic C++, cold fusionSkilled in troubleshooting/resolving PC issues across a variety of platforms; i.e. mac and window based systemsProficient in other software programs related to information systems: AccessData FTK & computer security, Visual Basic, Microsoft Project 2010, project management, database administration and coding in SQL, systems administration, tableau public, data analytics and visualizations, service desk ticketing systems, bomgar remote supportExcellent telephone communication skills, establishing rapport with effective possession of customer relationsHighly successful in resolving level I & II ticket/issuesProfessional ExperienceFiserv, Buffalo, NY 14221(2016 -Present) Lease Security ConsultantUpdated database records while successfully assisting customers resolve some of their technical related concerns regarding online accounts.Advised customers regarding end of term options for the banking firms we represented, assisted 95% of customers in in scheduling vehicle inspections before the end of their contractual arrangements, closed 85% of leased vehicle purchases of customers and dealerships.Provided excellent customer support in call center environmentProven problem solving abilities and demonstrated accuracy in notating accounts.Performed basic IT functions, password resets, online access and hardware connectivity issuesPremier Med-Billing Group, Buffalo, New York (2013-2016)Desktop Support TechnicianDiagnosed and resolved end user network and local printer problems, PC hardware issues, Apple MacIntosh hardware and software issues in a customer service role, active directory, system crashes, slow downs and data recoveries, roll-backs, e-mail, internet, dial-in and LAN access problems, unboxed, installed & configured PCs and peripheralsDocumented, resolved open service requests, or when necessary escalated ticket(s) to the appropriate technical personnel in addition to trouble shooting technical concerns through a variety of communication methods: i.e. live chat, phone and e-mailProvided remote and telephonic assistances to customers, agents and in house colleaguesLoaded/reloaded, configured and updated anti-virus and virus scan software, managed and set security levels for user groups i.e created and reset passwords and unlocksClearly communicated technical concepts to non-technical staff and customers.Thrombastic Music Factory, Los Angeles, California (1999-2012)Recording Engineer, Studio ManagerDesigned website as well as implemented and maintained spreadsheets for accounts, use of Microsoft in application of business to clientele and marketing prospectsTrouble shot PC issues as regards removal of malware, installed hardware and software and maintained update of systems softwareRecorded, engineered and mixed studio session demosIncreased facility booking of clientele by 50% via promotion, networking and marketingCoordinated sessions with musicians, collected payment and maintained database of past and active accountsSlashed administration costs by 30% by negotiating pricing and fees, while ensuring the continuation and enhancement of servicesEducationCanisius College, Buffalo NY, 5/2013 Bachelor Science in Business Administration and Management, Majored in Information SystemsErie Community College, Buffalo NY, 5/2008 Associate of Arts in HumanitiesPursuing certifications in Comptia A+, Comptia Network+ & Comptia Security + |
