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RESUME OFFREDA R, ALLENPHONE NUMBER AVAILABLEWireless Business Customer Service Representative IIStatement:A self-motivated, dedicated, hard worker with excellent communication skills, both oral and written; excellent customer service skills; I am a self-starter who is detail oriented and organized. With over 15 years customer service experience and 3 years collections and billing with call center experience. Capable of working alone or in a team setting. I would like to secure a position with a Department that will allow me to use my skills as listed below. While working in a professional environment.Technical and professional skills:3+ years Management15+ years customer service20+ years customer service call center3 years collectionsExcellent PC / Internet and Windows / Excel / WordEMPLOYMENT Currently Laid Off From 12/ 03 / 2003To 10-07-2016CURRENT POSITION:I Am currently working as a WirelessComplex Billing Representative utilizing a variety of tools. I am familiar with making account adjustments to resolve billing issues as well as participating in weekly conference calls. I previously worked in wireless doing order management. I also worked E-care Escalations as well as various other projects. I completed technical support training as well as evaluated sales by calling the customers to find out what their customer experience was with sales. I worked as a special projects team Lead. My job was to train and assist reps in completing special projects as they became available. I worked in wireline long distance as a billing agent.At the present I am a Business Wireline Customer Care Rep at 1300 E Rochelle Blvd Irving Tx, 75062I resolve billing Issues adjusting the account after researching the account and determining if the customer is due an adjustment to their account, or making account changes such as feature changes, Contract adjustments. I use CSM,and several other applications to complete my day to day task in E-Care Wireless customer care center in Overland Park Kansas call center.May 2003 - Sprint Repair agent / call center Order managementJob Description: Receiving inbound calls resolving customers issues regarding their features and services using telephony and the Ilec GuiS I also trouble shoot and resolve NDT issues and make outbound calls to sale inside wire services also RRS and Spice including Comex, Bof and P2K also Ensemble .Permanent sprint Employee since December 2003 Work # PHONE NUMBER AVAILABLE order management supporting Sprint and Nextel sales reps. Quality Assurance Evaluating calls for the Inbound Outbound Sales center.Order Entry:I Enter new orders expedite orders; respond to inquiries regarding status of orders and resolve customer order difficulties, monitor contract commitments and processes returns. Maintain customer files and track order status. Review orders for correct pricing, number, and quantity. Track sales shipments, delivery, billing and backlog activities. Produce or assists with production of sales reports. Troubleshoots problems that are moderately difficult and require judgment in resolving issues or making recommendations. Work on various tasks required for project completion. I identify issues and recommend solutions on team projects also coordinate with departments regarding order status, shipping dates, prices, and possible Fraud issues product availability and back orders, I have a multiple incumbent position.August 2001-Dec 2001 Russell Stover Customer service representative / call centerJob Description: Receiving inbound calls. Supporting outside sales representatives and their customer by way of data entry, tracking packages and problem solving.June 1998-August 2001 Emery Worldwide International Customer service specialistJob Description: handle inbound calls from international customer, sale expedited services; track parcels issued quotes for import and export parcels. Generate monthly reports for customer service Supervisor.August 1995- June 1998 G. LaBlaj Inc. Tax Credit ManagerJob Description: Oversaw all of the paperwork and done the calculations that would be used to qualify an individual for housing under the tax credit guidelines. I was also responsible for collecting all delinquent rent, by phone letters and in person. Attended Elizabeth Moreland seminars on Tax Credit laws and regulations. Supervised the Office and maintenance staff when necessary, entered rents and leased apartments when necessary. I was also present for audits etc.September 1992-August 1995 Price Chopper Grocers Pricing CoordinatorJob Description: Entered UPC codes in the computer system for grocery and merchandise scanned at the checkout stands. Maintained tracking system and advertised sales prices.References:Mark Lopez Fraud Rep PHONE NUMBER AVAILABLESteve Accardi ---Sprint Nextel PHONE NUMBER AVAILABLERonald A Levi---MGR Sprint PHONE NUMBER AVAILABLETori Gray MGR Sprint PHONE NUMBER AVAILABLE/pre>