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Click here or scroll down to respond to this candidateCandidate's Name
Harrisburg, PA Street Address
PHONE NUMBER AVAILABLECandidate's Name 1@gmailcomEXPERIENCE:LLM Placements, LLC June 2017 PresentGeneral Clerk II, placed at U.S. Army Recruiting Command, Harrisburg CompanyCollect, Maintain, and Report Unit or Organization production and resource dataPrepare travel orders and arrange travel via the Defense Travel System (DTS)Maintain the Digital Training Management System (DTMS)Receive and enter prospect lead list into appropriate databasesGeneral administrative office dutiesSilverback Network April 2017 June 2017Customer Service RepresentativeContacts individuals who inquired about education opportunities and researches educational opportunities available in their local areaPennsylvania Higher Education Assistance Agency (PHEAA) June 2016 February 2017Customer Service RepresentativeAnswered questions, identified the root cause of the call and researched to resolve the customer inquiry upon first contact Interactions with customers are based on federal regulations, PHEAA objectives, and department policiesAssisted customers with troubleshooting online account issues and utilizing online tools that are availableProcessed incoming correspondence, forms, or other documents received from customersCounseled customers in achieving successful repayment of their student loans This included but is not limited to answering payment and billing inquiries, discussing repayment plan options and eligibility, payment alternatives, interest accrual, forgiveness programs, and consolidationACE Sushi (placed at Ahold, USA), Carlisle, PA June 2011 October 2015Vendor AdministratorPoint of contact for questions regarding new and existing sushi programs for a grocery chain and the companies supplying sushiTracked issues/questions through closureMaintained item movement and sales tracking reports for all of the various sushi operators: provided this information to the grocery Sales and Operations teamEntered promotional prices in advertising database which generates newspaper print ads and product pricing; Entered sales projections in database for store orderingGirl Scouts in the Heart of Pennsylvania, Harrisburg, PA September 2007 June 2011Registrar/Administrative Assistant/Retail Sales AssistantAssisted customers in retail store and utilizes Point of Sale (POS) software to process sales and maintain inventory items; Updated item descriptions and photos for online storePerformed data entry of girl, adult and troop membership registrations and verifies accuracyTrained and assisted administrative volunteers who perform the data entry of girl, adult and troop membership registrations on behalf of the council; audits such data entry to actual dues and formsPerformed the data entry of activities, including training, program and camp registrations and handles all related correspondenceAnswered phone line for the councils toll free number and routes the caller to the appropriate staff member/department, processes incoming and outgoing mail and other administrative responsibilities in support of the local councilResume Candidate's Name Page 2New Horizons CLC of Harrisburg, Mechanicsburg, PA January 2006 August 2007Management Administrative AssistantUtilized the proprietary database for student enrollments, created sales orders for enrollments, sent confirmations to participants, tracked rescheduled classes and salesProvided administrative support including preparation of correspondence, filing and general administrative supportBackup receptionist: received, screened, and routed incoming telephone calls, furnished information when possible, and conveyed messages to appropriate personnel; placed calls, received visitors, and arranged appointmentsMember of Customer Service Advisory Committee and the Annual Customer Appreciation Day planning committeeOfficeTeam, Mechanicsburg, PA January 2005 January 2006Campaign Coordinator at Team Pennsylvania FoundationProvided administrative/clerical assistance to the Campaign Director for the Partners II capital campaign for Team Pennsylvania Foundation, a non-profit foundationSet up fundraising appointments with executives of top Pennsylvania firmsPrepared correspondence, presentation materials and other general administrative tasksMade travel arrangements for Foundation representativesMaintained database of fundraising prospects and investorsHSBC/Household Auto Finance, San Diego, CA October 2000 October 2004Human Resources Assistant/Administrative AssistantAssisted Human Resources Generalists by setting up interviews, phone screening prospective candidates, and sending offer/turndown letters; Answered general benefit and payroll questions for employees; Processed Workers Compensation paperwork/claims, making sure all necessary information is clearly indicatedSite coordinator for temporary service, working with managers to determine required skill set and with vendors to select appropriate candidate placementCoordinated special employee events, such as the Health/Wellness Fair, Bloodmobiles, and assisted in other employee events as neededMember of the Common Review Team and the Annual Bonus Processing Team Responsible for collection and tracking of documents, verifying for completeness and adherence to suggested guidelines Processed $34M in executive and manager bonusesCo-trainer for the Administrative Assistant Common Review Spreadsheet Training which provided a step-by-step process for submitting annual review ratings and increasesProcessed earned incentives, estimated at $2M annuallyCreated and ran queries from the PeopleSoft (HRIS) database to create reports in both Excel and Access for departmental and upper-management useSupported the Director of Human Resources, performed administrative tasks, such as scheduling meetings and conference calls Updated monthly reports and maintained organizational chartsEDUCATION:Certificate, Medical Billing and Coding, Harrisburg Area Community College, Harrisburg, PABS Horticulture, The Pennsylvania State University, University Park, PA |
