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PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional ReviewMultifaceted and goal-oriented administrative professional adept at providing administrative direction and office operational strategies critical to organizational success.Innovative and reliable leader with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills proven track record to thrive in busy environment with positive results.Previously supported CFO through personal document management, calendar organization and collateral preparation for meetings. Slashed payroll/benefits administration cost by negotiating pricing and fees, while ensuring the continuation of enhancements of service.Looking to utilize my ability to establish and maintain productive relationships across all organizational levels for employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, records management, audits and HR policies and procedures.ExperienceInstallation Operations SupervisorLowes CPO Indianapolis4/1/2016 to PresentCoach and Mentor CoordinatorsMonitor team members using key progress indicators to gauge productivity (KPIs)Prioritize coordinators workload, based on need, days aged, and customer engagementInstruct and coach team members on proper protocol for managing client relationshipsBuild strong rapport with contractors, installers and 3rd party vendorsAccurately oversee creation of purchase, work, and change ordersProactively Identify operational needs and seek solutionsAssist with goal setting and regularly review employee performanceManage multiple projects at various stages from sale to completionOrganize cross-training opportunities and provide cross-departmental information when necessaryGM Operations & Education SupervisorTricoci University of Beauty Culture07/2013 to 05/2015 in Fishers, INIncrease staff productivity and compliance by training and developing teachersProactively identify education and operational department needs and seek solutionsAccurately oversee inventory ordering in all departmentsHiring team members and communicate and track retailing goalsTrack and communicate retailing goals and lead student and staff to obtainCreate strategies to achieve student salon revenue goalsArranged travel, visas, agendas, necessary contacts and country informationDirector of OperationsPJ'S College of Cosmetology08/2011 to 07/2013 in Indianapolis, INTeach Curriculum in student classroomSupport directors and supervise staff across 5 Indiana campusesImplement protocol to improve effectiveness,Coordinate staff meetings and organize continuing education for staffMaintain budgetary goals through organization, inventory control, and marketingLab Technician/OpticianNorth West Indiana Eye & Laser05/2004 to 07/2009 Indianapolis, INFabricated Dr. written prescriptions into plastic lensesPatient work upsInsurance billingOrdered inventory for lab and frames for purchaseOverall patient careCompetencies Organizational Leadership HR Policies & Procedures Staff Recruitment & Retention Staff Management Employee Relations Business Development Strategy Creation & Implementation Staff Training & Development Customer Service Operations Management Client Relations Policies & Procedures ComplianceEducationLicense:Instructional LicensePJ's CollegeIndianapolis, INTechnical:CosmetologyAvedaIndianapolis, INCertificates:Administrative TechnologyIndianapolis, INAmerican Board of OptometryIndiana UniversityIndianapolis, INDiploma:Business MagnetEdison High SchoolLake Station, IN |
