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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryHighly knowledgeable and analytical Documentation Specialist has excellent attention to detail and strong organizational skills. Has thorough understanding of FAA confidentiality rules and appropriate filing systems. Has six years of Documentation Specialist experience and combined 20 years of Credit Collections and Customer Service experience.Core QualificationsStrong understanding of documentation security principlesHighly organized with focused attention to detailExcellent interpersonal and oral communication skillsAble to work both independently and in a team environmentExcellent document maintenance proceduresAbove-average auditing skillsExperienceHaeco Cabin SolutionsGreensboro, North Carolina2011-PresentDocument Control SpecialistOrganizes, releases, and maintains technical documentation such as engineering drawings, engineering orders, reports, and other data as needed.Publishes released engineering data to PDF format for use by engineering, maintenance, and supports shop departments.Uploads documents to FTP site, prepare letters of transmittal, and files for proof of release.Uses Crystal and Pro.file to release digital data such as parts lists, drawings, reports, ECOs, and DDNs.Audits engineering records for completeness, accuracy, appropriate references and proper signatures.Maintains a log of all discrepancies requiring corrective action.Ensures numbers and revision levels for technical documentation such as engineering drawings, engineering orders, reports and other data are issued and correct both on paper and the database.Supports customer representatives in research of documents, to include acting as customer liaison with various internal customers as required.APEX AnalytixGreensboro, North Carolina2008-2011Client Recovery AnalysisReviewed reports, statements, and credit memos to identify duplicate payments and statements claims.Updated claim information in system as relevant documentation is received.Contacted vendors via telephone/e-mail to initiate/close the recovery process and follow-up with vendors on unresolved issues.Developed productive client relationships.Initiated and following through to resolution overpayment claims, as identified through a statement, audit and/or Accounts Payable audit.Support customer representatives in research of records, to include acting as company liaison with various customers as required.EducationGuilford College, Forensic Accounting 2004-2007Completed 90 credits towards a Bachelors Degree in Forensic Accounting