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Click here or scroll down to respond to this candidateObjectives TO OBTAIN A MANAGEMENT POSITION UTILIZING MY MANAGEMENT AND TECHNICAL SKILLS THAT WILL ENHANCE THE GROWTH OF THE CORPORATION.Personal Profile SELF-DISCIPLINED, DRIVEN, AND TENACIOUS INDIVIDUAL, WHO POSSESSES EXCELLENT COMMUNICATION SKILLS AND A PASSION FOR EXCELLENCE, AND HAVE CONSISTENTLY ACHIEVED OR EXCEEDED REVENUE AND PROJECT COMPLETION.Summery . OVER 25 YEARS OF ENGINEERING, DESIGN AND DEVELOPMENT AND OVERALL AUTOMOTIVE COMPONENTS EXPERIENCE. . Experienced product engineer worked with many different facets of vehicle and has also worked on aftersales and service side where I maximized personal interaction aspect of the automotive industry. . Extensive experience working through contracts with customers both domestically and internationally. . Worked very closely with FCA, Ford, GM, BMW and Volkswagen.Qualifications. DEMONSTRATE STRONG LEADERSHIP SKILLS IN A DETERMINED AND ENTHUSIASTIC MANNER.. Excellent experience in packaging / design / release / quality control and product improvement.. Excellent experience in Sales / program management and data analysis.. Demonstrate highly developed negotiation and interpersonal skills.. Strong written and oral communication skills.. Improves productivity; continually surpasses expectations and goals.Education B.S. MECHANICAL ENGINEERING TECHNOLOGY WAYNE STATE UNIVERSITY, Michigan, USA NATIONAL DIPLOMA DARLINGTON COLLEGE OF TECHNOLOGY, Darlington, EnglandSPECIAL EDUCATIONTHE ART OF NEGOTIATION, DVP&R, ROOT CAUSE ANALYSIS, DESIGN & DEVELOPMENT OFAUTOMOTIVE AIR CONDITIONING SYSTEMS, PIST / PIPC TRAINING, BOM, DFMEA,PPAP, HOMOLOGATION STRATEGY, GEOMETRIC DIMENSIONING AND TOLERANCING (GD&T),BOTTOM-LINE LEADERSHIP, REGIONAL SERVICE MANAGERS TRAINING, TEAM ORIENTEDPROBLEM SOLVING, TIME & STRESS MANAGEMENT, WARRANTY WASTE, EXCEPTIONALCUSTOMER SERVICE, DOING BUSINESS WITH SATURN, CONFLICT RESOLUTION, PROJECTMANAGEMENT THE FUNDAMENTALS.Employment AFTERSALES DIRECTORVW MIDDLE EAST, SAFARI MOTORS, RIYADH, SAUDI ARABIA OCTOBER 2011 - SEPTEMBER 2017 . RESPONSIBLE FOR 11 FACILITIES THROUGHOUT THE KINGDOM OF SAUDI ARABIA. . Increased annual service sales revenues by 15%. . Increased annual parts and accessories sales revenues by 20%. . Set action plans to improve customer service index (CSI) from 65% to 78%. . Perform internal audit to identify strengths and weaknesses of departments, and set action plans to resolve existing issues. . Lesion regularly with VW Middle East engineers in Germany and Czech Republic to resolve field issues such as Mechatronic / fuel system and HVAC systems...., by submitting statistical and technical data's and design change suggestions to resolve issues and prevent recalls. . Set action plans to maximize utilization / productivity and efficiency. . Set annual operating plans and corresponding monthly Key Performance Indicator (KPI's). . Train and evaluate department staff; achieved 100% attainment for training matrix.Area service managerBMW, NAGHI MOTORS JEDDAH, SAUDI ARABIA FEBRUARY 2010 -SEPTEMBER 2011 . Responsible for 4 facilities throughout the Western Region. . Increased annual service sales revenues by 15%. . Set action plans to improve customer service index (CSI) from 72% to 85%. . Conduct market analysis to determine best in class benchmarks for aftersales departments. . Lesion regularly with BMW engineers in Germany to resolve field issues such as fuel leaks and oil sludge by submitting statistical and technical data's and design change suggestions to resolve issues and prevent recalls. . Set action plans to increase sales / revenues and maximize utilization / productivity and efficiency. . Respond to customer complaint submitted from head office at BMW within 24 hours. . Perform internal audit to identify strengths and weaknesses of departments, and set action plans to resolve existing issues.Regional aftersales managerCHRYSLER / JEEP, UNITED MOTORS, JEDDAH, SAUDI ARABIA JANUARY 2004 - JANUARY 2010 . Responsible for 6 facilities throughout the Western Region. . Increased annual service sales revenues by 12%. . Increased annual parts and accessories sales revenues by 20%. . Set action plans to improve customer service index (CSI) from 64% to 75%. . Worked closely with Chrysler engineers in USA to resolve field issues such as fuel system / HVAC and other aspects of vehicle by submitting statistical and technical data's and design change suggestions to resolve issues and prevent recalls. . Set action plans to increase sales / revenues and maximize utilization / productivity and efficiency. . Improve parts availability (stock optimization).Senior System EngineerDAIMLERCHRYSLER, Auburn Hills, Michigan February 1998 - December 2004 . Responsible of packaging, design, development, durability testing and release of pass cars and light truck fuel systems from concept to production. . Responsible of design and development of fuel system injection molding plastic component such as fuel quick connectors, clips and fuel pump module. . Liaison regularly with management, assembly plants, engineers, dealers, suppliers, and advance quality control personnel in United States and Mexico to address customers and plants concerns and issues. . Initiate DFMA and DVPR reports. . Responsible for design and development of fuel system metal stamping and forming components such as metal fuel quick connecters, carbon canister brackets and fuel tank straps. . Direct and delegate activities of designers, prototype technicians, lab technicians, and junior level engineers in product development. . Submit cost saving idea that will improve products and reduce cost. . Responsible for resolving production issues in fuel, exhaust and HVAC systems. . Expected to react quickly to resolve critical issues in assembly plants and suppliers facility to prevent products recall and plants shut down.Senior Product Design EngineerFORD MOTOR COMPANY (Contract), Dearborn, Michigan, USAAugust 1993 - January 1998 . Responsible of design, packaging, development and release of light truck fuel systems from concept to production. . Direct and delegate activities of designers, prototype technicians and suppliers engineers in product development. . Responsible of design and development of fuel system injection molding plastic component (quick connectors / clips). . Submit cost saving idea that will improve products and reduce cost. . Responsible for design and development of fuel system metal components such as metal fuel quick connecters. . Liaison regularly with management, suppliers, designers, and quality control personnel to address management concerns and program direction during development on one of the most complicated program for Ford Motor Co. . Present fuel system proposals to management. . Responsible of conducting durability testing to make sure vehicle meet Ford Motor Company specification. . Initiate DFMA and DVPR reports. . Participate on-site at assembly facilities during pre-production and production vehicles builds.Application / Sales EngineerBUNDY CORPORATION, Mt. Clements, Michigan, USA April1989 - July 1993 . Responsible for design and development of pass cars and light truck fuel and brake system from concept to production. . Act as primary technical liaison with customer engineering departments to understand customer needs and to ensure design, testing, and prototype requirements are met prior to production. . Direct and delegate activities of junior level engineers in product development. . Responsible of design / development of fuel system injection molding plastic component such as quick connectors, and clips. . Liaison regularly with sales, manufacturing, and quality control personnel to address customer concerns during development of multi- million dollar accounts. . Submit cost saving idea that will improve products and reduce cost. . Responsible for design and development, and testing of fuel system metal forming components such as fuel quick connecters. . Present fuel system proposals to customers and management. . Participate on-site at customer assembly facilities during pre- production vehicles builds. . Travel throughout assigned territory to call on regular and prospective customers to solicit orders.Personal NATIONALITY: USA - LANGUAGES: BILINGUAL - REFERENCES: AVAILABLE UPON REQUEST |
