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Title IT Training Specialist
Target Location US-GA-Atlanta
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CAREER OBJECTIVE:
Versatile IT Professional offering over 9 years of experience in Programming, Technical Support, Application Development, and
Project Management, in pursuit of a position where my skills and education are utilized towards continued business and
professional growth

QUALIFICATIONS:


             Adobe,DNS, DHCP, Active Directory                                   Visual Basic, Windows Vista/XP/7/8,

             Apache, AJAX, CSS, Cisco, Servers Support,                          XML/XSL

             EHR                                                                 Multimedia Design, Web Development

             HTML/XHTML, Java, JavaScript,                                       Fluent in French and English

             MySQL,VPN                                                           Desktop, Laptop, and Notebook support

             MS Office Suite, Oracle, Perl, PHP, SQL,                            Finance, Marketing, Public Relations

             AS400                                                               Business Case Analysis, International Business




PROFESSIONAL EXPERIENCE:

Coca-Cola Company                                                                                        2018 to Current
      Window 10 Deployment , Support , Training Specialist                                           Atlanta GA
              Used Bomgar and Skype Business Editon to Remotely Assist End Users with Re-Imaging to Window 10

              Assiting and Trainned End Users and Provided Support with the HOW TO Experience

              Helped End Users with some Help Desk Issues

              Helped End Users to meet Upgrade Deadline

              Hepled with Install Issues and Resolved Window 10 Migration Issues



 Barracuda Networks                                                                                                   2017-to
2018
       Technical Support Engineer                                                                                     Atlanta,
GA
             Barracuda Spam Filter and Firewall configurations, Mail security support , thru Linux Plateform,AWS,AZURE

             Remotely diagnose technical issues thru support tunnel and share session , Mail Server Support , Cloud Support

             Troubleshoot issue and provided support solutions. Dig Domaine MX Record, Telnet mail server and cloud install ,

             Set up Email Encryption message queueing, and Configured Message and Content Filter to Block and Accept
             messages, Firewall and DNS message forwarding , Inbound and Outbound Mail configuration, Rate Control
             Spam control , Antivirus, Anti Phishing, Mail server Backups and Restore , Password reset .



CARESTREAMDENTAL                                                                                                      2014-to
2017
     IMAGING Software Support , Technical Support Analyst (French and English)                                     Atlanta, GA
         Dental Imaging Software Support, Install imaging software thru remote access

         Remotely diagnose technical issues thru bomgar session , Servers Support and Migration

         Troubleshoot issue and provide support solutions within company guidance,Backup,Storage

         Resolve issue remotely , and advise and guide users, thru a complete standard helpdesk process



BM SOLUTIONS CENTER (CGS)               (French and English)                                                         2012
2014
      IBM / Lenovo Contractor, Tier 2 Tech Support                                                           Atlanta, GA
         Remotely diagnose technical computer hardware and software issues via LogMeIn.com

         Offer solutions to resolve computer issues including providing replacement parts

         Guide end users through steps to restore/recover data

         Perform software, driver, and Windows updates

         Complete standard helpdesk operating procedures in accordance with warranty agreements



TRENTON SYSTEMS                                                                                             2011 - 2012
        System Test Specialist - Contractor
Gainesville, GA
              Hardware systems, configurations, testing, assembly and systems prep

              Installed W7/XP, MS Office, Adobe, Anti-Virus and other software

              Configured and troubleshoot routers and network connectivity

BOYD TELECOM                                                                                                      2010
2011
        Bi-Lingual Help Desk Analyst (French and English)                                                    Quebec,
Canada
              Respond to help desk inquiries from staff and documented service calls

              Produced online FAQ to address 20% of help desk calls

DIVERT TECHNOLOGIES                                                                                        2008 - 2010

      IT Help Desk                                                                                 Duluth, GA
          Installed and upgraded software and hardware; repaired desktop and notebook computers

          Maintained equipment inventory lists; upgraded memory, configured modems

RYDER INTEGRATED LOGISTICS                                                                                 2004  2008

      Team Leader                                                                                    Suwanee, GA
         Logistics management, docks operations, transportation, inspection of inbound/outbound freight

         Managed inventory control, planning, shipping and receiving

NCR SOLUTION DELIVER CENTER (Menlo)                                                                         2000  2004

         Network Technician                                                                        Suwanee, GA
            Routers 2500, 2600, 3600, 7200, and Modem Configurations

            Establish CSU/DSU Interfaces, T1 Line, Cat 5 and Cat 6 Fiber Optic Installation

            Upgraded Routers Flash Memory; Code Switch and Nortel Connectivity Switch



EDUCATION:

Southern Polytechnic State University                                                              July, 2011
Awarded Master of Science Degree in Information Technology                                         Marietta, GA

Brenau University
Awarded Bachelor of Business Administration                                                              May , 2000
                                                                                                            Gainesville,
GA

Lanier Technical College                                                                                     Current

Linux and Unix System Administrator Program                                                           Oakwood , GA


                                                       References Available

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