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| | Click here or scroll down to respond to this candidateCAREER OBJECTIVE:
Versatile IT Professional offering over 9 years of experience in Programming, Technical Support, Application Development, and
Project Management, in pursuit of a position where my skills and education are utilized towards continued business and
professional growth
QUALIFICATIONS:
Adobe,DNS, DHCP, Active Directory Visual Basic, Windows Vista/XP/7/8,
Apache, AJAX, CSS, Cisco, Servers Support, XML/XSL
EHR Multimedia Design, Web Development
HTML/XHTML, Java, JavaScript, Fluent in French and English
MySQL,VPN Desktop, Laptop, and Notebook support
MS Office Suite, Oracle, Perl, PHP, SQL, Finance, Marketing, Public Relations
AS400 Business Case Analysis, International Business
PROFESSIONAL EXPERIENCE:
Coca-Cola Company 2018 to Current
Window 10 Deployment , Support , Training Specialist Atlanta GA
Used Bomgar and Skype Business Editon to Remotely Assist End Users with Re-Imaging to Window 10
Assiting and Trainned End Users and Provided Support with the HOW TO Experience
Helped End Users with some Help Desk Issues
Helped End Users to meet Upgrade Deadline
Hepled with Install Issues and Resolved Window 10 Migration Issues
Barracuda Networks 2017-to
2018
Technical Support Engineer Atlanta,
GA
Barracuda Spam Filter and Firewall configurations, Mail security support , thru Linux Plateform,AWS,AZURE
Remotely diagnose technical issues thru support tunnel and share session , Mail Server Support , Cloud Support
Troubleshoot issue and provided support solutions. Dig Domaine MX Record, Telnet mail server and cloud install ,
Set up Email Encryption message queueing, and Configured Message and Content Filter to Block and Accept
messages, Firewall and DNS message forwarding , Inbound and Outbound Mail configuration, Rate Control
Spam control , Antivirus, Anti Phishing, Mail server Backups and Restore , Password reset .
CARESTREAMDENTAL 2014-to
2017
IMAGING Software Support , Technical Support Analyst (French and English) Atlanta, GA
Dental Imaging Software Support, Install imaging software thru remote access
Remotely diagnose technical issues thru bomgar session , Servers Support and Migration
Troubleshoot issue and provide support solutions within company guidance,Backup,Storage
Resolve issue remotely , and advise and guide users, thru a complete standard helpdesk process
BM SOLUTIONS CENTER (CGS) (French and English) 2012
2014
IBM / Lenovo Contractor, Tier 2 Tech Support Atlanta, GA
Remotely diagnose technical computer hardware and software issues via LogMeIn.com
Offer solutions to resolve computer issues including providing replacement parts
Guide end users through steps to restore/recover data
Perform software, driver, and Windows updates
Complete standard helpdesk operating procedures in accordance with warranty agreements
TRENTON SYSTEMS 2011 - 2012
System Test Specialist - Contractor
Gainesville, GA
Hardware systems, configurations, testing, assembly and systems prep
Installed W7/XP, MS Office, Adobe, Anti-Virus and other software
Configured and troubleshoot routers and network connectivity
BOYD TELECOM 2010
2011
Bi-Lingual Help Desk Analyst (French and English) Quebec,
Canada
Respond to help desk inquiries from staff and documented service calls
Produced online FAQ to address 20% of help desk calls
DIVERT TECHNOLOGIES 2008 - 2010
IT Help Desk Duluth, GA
Installed and upgraded software and hardware; repaired desktop and notebook computers
Maintained equipment inventory lists; upgraded memory, configured modems
RYDER INTEGRATED LOGISTICS 2004 2008
Team Leader Suwanee, GA
Logistics management, docks operations, transportation, inspection of inbound/outbound freight
Managed inventory control, planning, shipping and receiving
NCR SOLUTION DELIVER CENTER (Menlo) 2000 2004
Network Technician Suwanee, GA
Routers 2500, 2600, 3600, 7200, and Modem Configurations
Establish CSU/DSU Interfaces, T1 Line, Cat 5 and Cat 6 Fiber Optic Installation
Upgraded Routers Flash Memory; Code Switch and Nortel Connectivity Switch
EDUCATION:
Southern Polytechnic State University July, 2011
Awarded Master of Science Degree in Information Technology Marietta, GA
Brenau University
Awarded Bachelor of Business Administration May , 2000
Gainesville,
GA
Lanier Technical College Current
Linux and Unix System Administrator Program Oakwood , GA
References Available
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