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Click here or scroll down to respond to this candidateTHOMAS J. LACALAMITA Tel: PHONE NUMBER AVAILABLE
Street Address EMAIL AVAILABLE
PROJECT MANAGEMENT/PRESALES ENGINEERING/CONSULTING/BUSINESS DEVELOPMENT Experience & Skills:
Managed Services- Experiences in Sales, Service, Project Management and Help Desk for Managed Service Providers for over twelve years.
Disaster Recovery & Business Continuity- Working with Datto, Veeam & ShadowProtect, the development of Disaster Recovery & Business Continuity has been a cornerstone of MSP offerings for over twelve years. ConnectWise PSA- As an Managed Services Professional & Consultant, ConnectWise has been the primary PSA application utilized for over twelve years
Labtech RMM- Over four years of experience with Labtech, one of the premiere RMM applications in the Managed Services Applications.
Kaseya RMM- Eight Years of experience with Kaseya, one of the premiere RMM applications in the Managed Services Applications.
Project Manager, Baroan Technologies, Inc.- April 2016- Present Built on three core principals- Uncompromising honesty, always doing what is in the best interest of the client and making the process better every day, Baroan Technologies, Inc. provides some of the best automated Managed Services in the industry. The Project Manager is responsible for bringing projects in on-time & on-budget. Projects range from Asset Collection & Onboarding of new clients to virtualization of infrastructures & migrations. Responsibilities include reporting to the principles daily regarding project progress to scheduling Project Engineers to accomplish a wide variety of tasks daily. Using the automation platforms ConnectWise and Kaseya and working with the Dispatch team, we drive the profitability of the Project team to maintain the cash flow of the company. With concurrent projects running throughout the quarter, I work with a dedicated team of three Project Engineers and am responsible to schedule them to focus on phases and tickets pertaining to the tickets to drive the project to a successful conclusion. The goal is to complete twenty-four hours of Project Management Tickets per day. Service Desk Manager, Databit, Inc.- May 2015 to March 2016 Databit, Inc. has a long history and sterling reputation as a Value-Added Reseller and has developed a Managed Services Division. With the onboarding of new clients, the management of over 3,000 endpoints required the organization to have a formalized structure in which a team of Help Desk Engineers could maintain a proactive environment, managing issue before they became outages and possibly data loss. My position as the Service Desk Manager is to create the processes and procedures for the service team to follow. Utilizing ConnectWise for PSA in conjunction with Labtech as the RMM tool, the organization grew from four local Help Desk Engineers to a current staff of twenty situated around the world. Average response times to service issues reduced by 38% during my first sixth months in the position and now nearly 50%. Additional applications integrated in the current solution include Auvik for network diagnostics and Passportal for secure password protection.
Project Manager- Salesforce/FinancicalForce, Solid State, Inc. - August 2014-March 2015 Solid State Inc. has enjoyed a sterling reputation for over forty years. With a transfer of ownership soon, the sales process is being changed from a manual method to complete automation. My position as the Project Manager is to coordinate the various vendors, consultants, engineers and management to develop electronic processes needed to bring seamlessly unite procurement, accounting, operations and sales onto a pure cloud-based system. Developer/Team Leader- Managed Services Director, Lam Cloud Management, Inc. - December 2013- May 2014 Contracted to create a new Managed Services department, adding to this start-up organization s list of services. Created a turn-key solution encompassing all facets of the Managed Services Spectrum, including the sales process, complete on-line documentation detailing the client s environment and implementation of all services. Service implementation included the selection and configuration of the monitoring software platform, managed antivirus solution, managed email and application platforms and remote access platform. Created a unified help desk, staffed 24/7/365, to render remote services ranging from Level I tasks through Level III. Arranged a national service agreement to provide hands on services for client s coast to coast for technical services, consulting services and monthly CIO-To-Go optional service to assist organizations further develop their internal platforms to use technology to achieve departmental benchmarks. Set-up ConnectWise as the PSA platform for the IT staff to record their time, create tickets and the custom reports needed to alert management as to the status of the Help Desk on a weekly basis. Configured Kaseya as the RMM platform for all patch management, inventory & remote access. Trained personnel on the basic principles of the application and created the training materials for the Tier 1/Tier 2/Tier 3 engineers to gauge their progress and to create targets for quarterly reviews.
Channel Sales/Project Manager- Eastern United States, Global Information Distribution, Inc. July 2010- April 2013 Development of Reseller channel for a new Long-Term Archiving Device, the Silent Cube. Thorough understanding of Infrastructure, ECM software and interoperability required to establish new channel partners and negotiate projects on their behalf. With the deep understanding of C level officers, end users, Value Added Resellers and Independent Software Vendors & Developers, we created a corporate product presentation to learn the specific requirements of each prospective project. This enabled our team to develop a product demonstration to show how The Silent Cube would help clients with their specific compliance requirements. Provided installation services for the demonstration, trial and ultimately the installation of the solution for clients throughout the country. Assisted company sales team and the Reseller Channel to meet and exceeding quarterly quota by 165% in the first nine months. The momentum of sales generated enabled me to hire a project manager and two additional salespeople to manage regional accounts and develop specific object-oriented archiving models to meet needs of various organizations. Senior Managed Services Development Director, ReadyTechs, LLC. July 2009-July 2010 The Senior MSP Director implements the policies and procedures for the MSP department of ReadyTechs and grows that department s direct sales force. By working with and developing a team of sales professionals, my responsibilities we to develop and administer the directives of the company by developing training materials and implementing procedures. The development of marketing materials, programs to promote ReadyTechs service offerings to prospects and existing clients and compensation programs reflect the sales efforts of the division. A firm grasp of technical aspects including hardware and software requirements is essential to effectively interface with the management team and technical staff. Major accomplishment was the development of a flat rate Cloud computing model in which clients could pick and choose options on the fly through web interface. Responsible for pricing and the development of frontend client interface and backend programming to support cost model developed by management and financial staff. Tasked to bring on technical personnel to provide a turnkey 24/7 offering for mission critical companies. Independent Project Manager/Consultant, This Is What I Do. Inc. July 1999-April 2009 Director of Project Management & Business Development, advanced new opportunities for consulting, development, sales, support and maintenance nationally. Concentration based on those companies that required the analysis of their current environment and daily operations to determine best procedures for the future. Project design for such prospects included new process automation using either premise-based applications and Virtual Private networks or development of SaaS applications. Support and maintenance programs developed to meet specific client needs. This is What I Do specialized in Internet computing through TCP/IP, data security, data back-up and secure communication. Often, clients would require the company to locate personnel to augment their on-site staff for either project or permanent placement. This would entail qualifying prospective engineers, interviewing them and performing extensive background checks and then sitting in with the client during the interview and subsequent hiring process. EDUCATION
Bachelor of the Sciences Matriculated, St. John s University June 1985 Communications/Public Relations
INTERESTS
Award Winning NCAA Coach, Acting, Racket Sports, Golf, Reading, Writing, Motivational Speaking, Business Networking International Assistant Director, NY Chapter XII |
