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Title Operations Manager
Target Location US-OH-Garfield Heights
Email Available with paid plan
Phone Available with paid plan
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                                              Candidate's Name

                                         Street Address  S. Highland Ave.

                                      Garfield Heights, Ohio Street Address

                                              PHONE NUMBER AVAILABLE

                                          EMAIL AVAILABLE



 A performance-driven, goal oriented professional with working knowledge and expertise as a Business
                       Operations Manager and Human Resources Generalist.

                                       Core Skills and Specialties



        Accounts Payable/Accounts Receivable                               Mentoring

        Benefits & Compensation                                  Organizational Development

        Conflict Resolution                                      Payroll

        Employee Development                                     Performance Management

        Event Planning                                           Process Improvement

        General Accounting                                       Project Management

        HR Law & Compliance                                      Settlement Negotiations/Collections

        Legal Research & Report Writing                          Staff Recruitment & Retention



Operations Manager 12/17  current                        Bob Cultrona Landscaping, Cleveland, OH
Responsible for day to day operations that include all facets of human resources, payroll processing, full
charge bookkeeping and staff management. Oversee and direct company, client and vendor
communications, work to ensure compliance and profitability on services and deliverables.
Operations Manager 05/15  09/17                          Emerald Resource Group, Cleveland, OH
Managed the day to day operations of three companies. Emerald has two staffing companies; Emerald
Resource Group - primarily direct placements and Emerald Consulting Group  primarily contract
assignments. The third company owns the building Emerald operates out of.
                                                  Roles:
     Payroll Specialist: Responsible for processing payroll for 100+ people, biweekly, multi city and
       state. Responsibilities included: compiling all time recordings, managing the workflow to ensure
       all payroll transactions, which included benefits, paid time off, child support and general
       garnishments, taxes, etc. were processed accurately. Processed year end reporting, 1099s and
       W-2s.Entered and reconciled payroll information into QuickBooks.
       Staff Accountant: Provided financial reports to CEO weekly and monthly which included, weekly
        dashboard, P&L, Balance Sheet, Customer Aging, Expenses. Prepared YTD financial reports for
        CEO and corporate accountant on all three businesses. Researched and reviewed alternative
        methods of efficiency to manage costs. Processed all corporate tax reports  CAT, Use, and
        Sales Tax. Managed AP/AR and collections. Processed bank account and corporate credit card
        reconciliations.
       Human Resources Generalist: Responsible for the implementation and management of, benefits,
        compensation and commission plans, Onboarding, Employee Development, Performance
        Management, Recruitment and Retention, Change Management, Organizational Development,
        and HR Compliance.
       Facilities Management: Responsible for the maintenance and upkeep of the building, and the
        tenants, ensuring building compliance, safety and lease management.

Director of Human Resources 12/11  5/15                 Paragon Consulting, Inc., Cleveland, OH

      This is the last position held with Paragon. I was there from 1997  2015 and held various
                                                  positions.
      Due to Paragons rapid growth in late 2010, I was tasked with further developing the HR
         managerial role while maintaining the accounting role. In December 2011, I acquired PHR
         certification and was promoted to Director of Human Resources. As Paragons first HR Director; I
         created an HR department with a focus on the implementation of HR standards and compliance,
         revision of the employee handbook, and several policies and procedures. I created job
         descriptions and a new performance management system which involved motoring and
         mentoring the staff to ensure their success with the company. I continued to be responsible for
         benefits administration and payroll.
                        Benefits Specialist - Corporate Cost & Billing 02/00 - 12/11
      Accounting  compiled staff time reports, invoiced time and materials and fixed fee projects.
         Managed A/R, A/P, collections. Worked directly with corporate accountant on issues, bank
         reconciliations. Prepared and submitted quarterly taxes CAT and Sales. Prepared and processed
         payroll. Assisted with client project management and managed all financials of all client projects.
         Managed commissions, OT, expenses, bankruptcy filings, made weekly bank deposits, and
         managed corporate credit card account.
    Benefits Management  major medical, vision, dental, supplemental insurances and 401(k). Annual


    review of benefits with broker to enhance benefits and control costs. 401(k) annual testing and census
    preparation for Form 5500 filing. Assisted staff with any benefits questions/issues. In house
    management of COBRA, employee benefits onboarding and termination processing.

       Human Resources and Staff Management  application screening, reference checks, processed
        background screenings, prepared offer packages, presented offers, new hire orientation, assisted
        with performance review process, maintained PTO schedule, I-9 management, assisted
        immigration attorney with H-1B visa and green card preparation.
                                   Office Administrator 02/97 - 2/00

       Performed general office administrator duties such as office equipment maintenance, computer
        workstation networking, reception/phones, scheduling, research, managed corporate credit card
        account, planned and executed all social events, assisted sales department with client events,
        ordered office supplies, processed all mail, incoming, outgoing.

    Certification



    SHRM



    PHR (Professional in Human Resources)



    Current certification through 12/2018


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