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Title Customer Service Administrative Assistant
Target Location US-NC-Kernersville
Email Available with paid plan
Phone Available with paid plan
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Bilingual Administrative Assistant with 25+ years of experience, excellent customer service, sales and communications skills. Possesses a dual Associates Degree Accounting & Business/Marketing Management fluent in written and spoken Spanish.

PROFESSIONAL EXPERIENCE
Stewart Durham, NC 2014 - 2016
Administrative Assistant
 Administrative support to the Durham - Land Planning & Design Team
 Assist with coordination and preparation of office projects, office operations and procedures
 Successful inter-relations with client companies and governmental agencies
 New Hire - local office orientation and transitioning

Rosario Incorporated Winston-Salem, NC 2007 - 2010
Client Services/Business Development Manager
 Business positioning and development through successful provider and client relations
 Screen and qualify service providers and interpretation team
 Manage and assist with training of site leaders
 Plan and coordinate training, organizational quarterly meetings and employee events
 Fine-tune quality assurance system through measurement tools and customer surveys

Houston Business Services Valdosta, GA 2005 - 2006
Accounting Clerk
 Monthly bank statement reconciliation for small business owners
 Payroll preparation, State and Federal tax reporting and payments, and monthly financial statements
 Organize, outline and generate clientele for Sr. Accountant review & approval

US Cellular/AT&T Wireless Valdosta, GA 1998 - 2005
Sales/Store Manager
 Assist with execution of organizational sales strategies and development planning
 Collaborate setting standards in the delivery of consumer education and services
 Manage day-to-day operations of store, merchandising, inventory and loss control
 Coordinate and plan community events, employee functions, staff meetings and development session

Century Medical Health Plans of America
Better Health Plans Tampa, FL 1990 - 1995
Executive Administrative Assistant/Customer Service Manager
 Administrative Support for President
 Coordinate special events and employee functions
 Assist with customer service issues during company merger/buyout transition
 Manage start-up call center - fifteen CSR s serving 15,000 members of HMO
 Instrumental in coordinating accreditation audits with Federal Agencies

EDUCATION:
Valdosta/Wiregrass Tech College Valdosta, GA 2004   2006
Dual AAS: Accounting & Business/Marketing Management

Manpower Business Institute Santurce, Puerto Rico 1978 - 1980 AAS - Administrative Services

NC Notary Public 2016 -2020

REFERENCES:
Available upon request

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