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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
CAPITAL NISSAN OF WILMINGTON JULY Street Address - PRESENT
OWNER LOYALTY MANAGER JUNE Street Address - PRESENT
Daily follow up with sales and service customers via telephone and email communication and respond
to all customer concerns and interact with management to resolve concerns on an as needed basis
Work with Maintenance Supervisor to resolve building and property needs
Responsible for ensuring dealership is compliant with Nissan North America standards and protocols, requiring interaction with all dealership staff as well as Nissan North America representatives/auditors
Indirectly manage office support staff and assist in resolving daily issues
Serve as the on-site Human Resources Representative, address/answer employee concerns, ensure that
corporate human resources needs are addressed and that the appropriate protocol is followed and paperwork is completed properly, in a timely manner and forwarded to corporate office, participate and/or lead meetings with employees concerning job performance and employment status, act as conduit between dealership level and corporate level
Compile detail department job sheets into Excel spreadsheet and ensure accuracy of information provided by the staff and the information forwarded to corporate payroll department
Schedule, plan and implement all employee appreciation events
Compile information, write and distribute monthly employee newsletter
Assist department managers as requested
WARRANTY ADMINISTRATOR FEBRUARY 2017 - MAY 2017
Temporary, filled in while a permanent candidate could be selected
Created and implemented warranty submission protocol, based on internal needs and corporate requirements
Interacted with service advisors, service technicians, parts department employees and service manager to ensure accuracy of warranty submissions and resolve any warranty questions/disputes from Nissan North America
Reconciled corporate warranty accounting schedules
COMMERCIAL FINANCE ASSISTANT FEBRUARY 2016 - FEBRUARY 2017
Created digital deal jackets in CDK dealer software independently for state and contract customers as well as under the direction of the Commercial Vehicle Manager for business customers ensuring accuracy from customers information to pricing and rebates to financial institution buy/sell rates and commissions
Prepared all NC DMV paperwork for submission and completion of titling and registration on behalf of the customers
Processed third party purchase orders and assisted in the scheduling of third party vendor work
Independently completed commercial courtesy deliveries from scheduling appointments with customers to completing necessary corporate and/or NC DMV paperwork
Inputted and processed dealer trades, attained check signatures and disbursed checks and documents to the appropriate dealerships
Coded, inputted and completed journal entries of new and used vehicle purchases
Posted commercial customer payments as well as completed accounts receivable follow up, as needed
Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
CAPITAL NISSAN OF WILMINGTON JULY 2014 - PRESENT (Continued)
RETAIL FINANCE ASSISTANT JULY 2014 - AUGUST 2015
Responsible for the handling of vehicle Certificates of Origin (a/k/a MCOs) and factory invoices
Coded, inputted and completed journal entries of new and used vehicle purchases
Inputted and processed dealer trades, attained check signatures and disbursed checks and documents to the appropriate dealerships
Billed wholesale and rental units and processed necessary paperwork
Reviewed all customer vehicle deals, retail and commercial, completed by Finance Managers to ensure all paperwork was included, accurate and complete and then sent to the corporate office
Reviewed and posted funding status of vehicle deals for Executive Manager review
Created SOP binder for use by the future Finance Assistant in anticipation of family leave of absence
AFLAC FEBRUARY 2014 - JULY 2014
SALES REPRESENTATIVE
Attained Health, Life and Disability Insurance license
Cold call leads to enroll small businesses, offering various healthcare products
WILMINGTON SURGICAL ASSOCIATES NOVEMBER 2010 - FEBRUARY 2014
FRONT DESK SUPERVISOR
Responsible for the training and accountability of four medical receptionists
Answered and directed incoming telephone calls for 12-line system
Timely and accurate registration of 100+ patients on a daily basis
Printing, assembling and distribution of patient charts
Calculation and collection of copays, deductible amounts and coinsurance amounts
PINE VALLEY UMC WEE CARE PRESCHOOL & KINDERGARTEN AUGUST 2003 - JANUARY 2011
PRE-K TEACHER
Prepared and implemented academic, yet faith-based program with hands-on activities
Responsible for the welfare of up to 16 students per year |
