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Click here or scroll down to respond to this candidateCandidate's Name
Zephyrhills, FL C: PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Sales and Customer Service Representative / Administrative Assistant
Accomplished Sales / Customer and Admin Assistant professional with over 14 years of experience and have demonstrated success in customer relations where able to resolve complex problems achieving a successful resolution. Implement process to streamline repossessions of inventory that improved business functionality with positive impact. Possess excellent customer service skills and communication skills to lead and work with diverse groups effectively.
Qualification and Skills Highlights
Customer Service
Sales Agent
Event Planning
Credit Card Services
Microsoft Office Proficient
Credit Counseling
Professional Experience
Capital One Services 2016 Present (Work at Home)
Heavy Spend Agent
Responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience.
Handling customer concerns through one call resolution.
Utilize a variety of systems and tools to efficiently service the needs of the customer.
Help inform and educate customers in regards to credit utilization, to help them make well-informed life decisions.
Contact merchants for customers, to discuss questionable charges to accounts
Processed fraud and dispute transactions.
HSN 2011-2016 (Work at Home)
Sales Representative
Field inbound calls from our customers with potential for extended periods of high volume.
Maintain a quiet remote work environment free of background noise.
Apply active listening skills, interject and paraphrase appropriately to best understand the customer s needs and wants.
Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction.
Responsible for promoting sales and up sells offer alternatives, and closes sales while maintaining rapport with customers.
Take personal initiative to achieve goals and objectives.
Receptive to coaching and eager to implement developmental suggestions for improving performance.
Remain highly engaged in a team environment through team meetings, instant messaging and use of email.
Meet all key performance Indicators - AHT (average handling time), Quality, Compliance and Purchase Rate Plan.
Committed to adhering to a work schedule (including specified break periods)
Ford Motor Credit 2005-2011
Administrative Assistant
Maintain files, database, calendars, and hard-copy files
Pull credit reports for all Ford customers.
Complete Charge Offs for closed accounts.
Generate monthly statistical reports.
Clear accounts after being resolved.
Keep inventory of supplies and place orders
Assist departments with typing correspondence, copying, binding and report production
Additional administrative assistant responsibilities as needed
Ayres Associates 2002-2005
Administrative Assistant
Maintain files, database, calendars, and hard-copy files
Prepare training, conference and seminar registrations
Handle all in-coming and out-going mail
Prepare special mailings
Responsible for set-up/clean-up for lunch meetings and special events
Attend to front desk phone
Keep inventory of supplies and place orders
Set up tracking data bases and maintain information
Education
High School Diploma
Business Management Certificate
Tampa Bay Tech High School
Tampa Bay Tech High School
Tampa, FL
Tampa, FL
PERSONAL SKILLS
Bilingual Fluent in English & Spanish.
Able to develop, maintain and cultivate relationships with internal and external clients
Able to work independently as well with a team
A self-starter and work productively with minimal direction
Ability to influence people
Ability to interact with individuals on all organizational levels
Quick learner and able to produce under pressure and tight deadlines
Self-motivated and possess excellent organization, planning and presentation skills as well as strong project coordination.
Strategic thinking and Thought Leadership
Strong Excel, PowerPoint, MS Word and MS Access knowledge
Strong interpersonal and troubleshooting skills.
Strong analytical skills, strong problem solving skills |
