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Click here or scroll down to respond to this candidate C RYSTAL M C C UNE
Street Address Somerset Dr. | Urbana, Il 6180
PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
ADMINISTRATIVE PROFESSIONAL | OFFICE MANAGER | CUSTOMER SERVICE EXPERT
Dynamic, hard-working, and experienced administrative professional with expertise handling multiple projects
simultaneously, working collaboratively with team members, and overseeing both long-term and short-term
projects. Abilities to communicate with internal staff, external customers, and outside vendors. Detailed business
professional with a focus on accuracy, timeliness, and organizational achievement.
Superior Customer Service Communication Abilities Relationship-Building
Detailed and Organized Multi-Line Phone Systems Deadline-Oriented
Creative Problem Solving Office Equipment Communication Abilities
Flexible and Adaptable Team Collaborations Accurate Data Entry
PROFESSIONAL EXPERIENCE
FALLETTA ENTERPRISES, INC. ROANOKE, VA
Office Administrator April 2014 February 2016
Spearheaded A/P and A/R for three separate companies using QuickBooks with both vendors and
customers. Coordinated bank account balancing and resolve any discrepancies.
Executed new hire paperwork and partnered with team members to on-board employees.
Processed payroll, maintained office supply inventories, and ensured all data was entered in a timely
manner while developing accuracy and efficiency.
Successfully trained an assistant in all organizational processes and procedures.
BATH FITTER SALEM, VA
Branch Administrator February 2011 May 2014
Entered order entries, processed financial paperwork, and organized daily deposits, including regular
balancing of petty cash funds.
Collaborated with team members to meet deadlines, achieve goals, and surpass objectives.
ROANOKE STAMP & SEAL ROANOKE, VA
Customer Service | Administrative Assistant February 2000 February 2011
Led administrative processes, including entering incoming orders, researching and solving customer
questions, obtaining quotes from vendors, and follow up on provided estimates.
Maintained responsibility for order entry and contact for two of the largest customers.
Charged credit cards for completed orders, balanced credit card, check, and cash transactions.
Served as a liaison between the past president and customers, assisted with making the company catalog
and price guide, and trained new customer service personnel.
Identified forms needed and created documentation to team members and customers.
SAFEHOUSE SIGNS ROANOKE, VA
Customer Service September 1999 February 2000
Provided exceptional customer service to internal team members and external clients.
Processed order entries via telephone and fax, answered customer questions, and effectively resolved
customer challenges.
QUALITY FULFILLMENT SERVICES ROANOKE, VA
Mailroom Lead June 1995 August 1999
Directly supervised three employees, serving as a mentor for policies and procedures.
Processed mail orders for six catalogs, including FAO Schwarz and Kenneth Cole.
Accurately entered data, coordinated check and credit card control, and coordinated daily bank deposits.
Balanced accounts on a daily, weekly, and monthly basis.
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