| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Professional Summary
Senior Program Manager with expertise in resource management and leading complex software implementations.
Contract development and negotiation skills, technical and professional writing and editing, project planning and
i mplementation, change management, team leadership, customer relationship, and delivering return on
i nvestment. Achieving results, delivering on customer requirements, promoting conflict resolution, and establishing
and maintaining strong communications at all organizational levels. Key Qualifications include :
Contract development/negotiation/change
management
Domestic and international program
management
Program Management Certified (Software
Solutions)
Hands-on program and project leadership
Customer Operations and IT knowledge
Creative Problem Solving
Relationship building and conflict
management
Professional Writer & Technical Editor
SAFe (Lean-Agile) v4.5.0 experience
Scrum Master experience
Experience
Ericsson
P i s c a t a w a y, N J November 2011 August 2017
Senior Project Manager
Managed transition from acquisition into a PMO governance served as a special operations project manager. Performed
multiple project management roles in Regional North America organization. Coordinated multiple company product and
multi-product solutions and professional services. Monitored and reconciled budgets between $750K - $10M USD and
designed resource plans that included internal and 3rd party vendor contractors. Projects ranged from medium to high
complexity.
Digital OSS Installation Manager Managed team of integration engineers with establishing four environments
and deploying company Cloud Management Solution for tier 1 US network services provider
o Developed and managed to a Solution implementation plan: environment set up, software feature and
capability demonstrations, phased-software component deployment, acceptance testing, and roll-out
o Worked with cross functional team (development subcontractors and internal product teams) via SAFe
Agile methodology, ensuring close coordination of sprints and timely receipt of software deliveries for phased
deployment and acceptance testing
Received company E-STAR for contributions to solution development and deployment success
Led a program to manage the transition of former company product and services offering documentation
t o the Ericsson product offering methodology.
o Transitioned entire OSS product portfolio offering collateral to the new company format.
o Developed detailed Ericsson Offer Collateral documentation (Services agreements) including narratives
for creating company offering documents (SOW templates and associated services estimation information)
o Created standard operating procedures for developing and executing Agreements between Ericsson and
our customers for the entire Ericsson OSS offering (10+ products)
o Ensured that all reviewed/approved collateral was uploaded to Ericssons Offer Management Site
(EriDoc) and access privileges managed
o Trained and mentored existing and new Offer Management Team members with accessing and
completing offer templates for the entire Ericsson OSS portfolio, including tailoring the response collateral for
domestic and international customers
Managed Enterprise software solution implementation project for major US telecommunications carrier
- Led Enterprise Solution Implementation Team with deploying five OSS and 10+ systems interfaces, E2E
integration testing, new business processes, training, operational readiness, and production roll-out
- Secured key Professional Services add-on sale enabling a comprehensive Business Processes,
Functional Test Verification, and solution training
- Wrote, negotiated, and secured Enterprise Solution Acceptance sign-off from customers IT and
Business stakeholders (phased solution acceptance process)
Twice awarded Ericsson E-Star for contributions to implementation and acceptance success
Managed Mobile Inventory Solution development and implementation project
o Led cross functional team (engineering, coding, testing and deployment) with creating and deploying
adaptations code releases for a major European network services provider (Telenor, Norway)
Led development and implementation of new software release proof of concepts (POCs), feature trials, and
solution FOA; validated new product release readiness (solution verification and documentation accuracy) leading
to general availability
o Managed team of near product services (NPS) engineers deploying EEA in the POC environments;
managed capability verification via coordination between two developments teams in Hungary and NJ;
resolved several implementation-blocking issues preventing successful evaluation
o Authored a standardized product implementation and deployment plan based on knowledge obtained
from multiple EEA POCs and trials (incorporated in core release documentation)
Te l c o r d i a P i s c a t a w a y, N J October 2000 October
2011
Regional Program Manager
Led program planning and implementation of company next generation software solution projects for the North American
Telecommunications Carrier Region totaling more than $10M in revenue. Managed team of engineers and developers with
creating self-contained, pre-installed software used by Global Sales Team to efficiently demonstrate evolving technologies
and services. Managed a team of five services architects to identify, document, and cost Global OS product implementation
services in support of company pre-sales efforts for national and international customers totaling more than $5M in
revenue. Facilitated weekly executive solution release management conferences to track progress, identify and resolve
issues, and communicate performance against the plan.
Led program planning and implementation of company next generation software solution projects for the
North American Telecommunications Carrier Region totaling more than $10M in revenue
Managed team of engineers and developers with creating self-contained, pre -installed software used by
Global Sales Team to efficiently demonstrate evolving technologies and services
Created comprehensive inter -product development lifecycle plan, consisting of multi -product and multi -
capability solution release packages in one comprehensive release plan
Offer Management Services - Managed a team of five services architects to identify, document, and cost
Global OS product i mplementation services in support of company product and solution offers for national
and international customers totaling more than $5M in revenue
L u c e n t Te c h n o l o g i e s P i s c a t a w a y, N J September 1998 September
2000
District Program Manager
Managed a $10M+ Global Solutions program for SprintPCS and two international mobile service providers;
developed product roadmap, and negotiated core program wireless software features and implementation
services with customers
Supervised team of four Customer Support Services personnel providing product support for Lucent
domestic and international customers
B e l l c o r e P i s c a t a w a y, N J November 1988
August 1998
Senior Project Manager
Customer Services Agent: Lead Deployment manager for Regional Bell Operating Company (RBOC).
Documentation Manager: wrote "cradle-to-grave" end user documentation and established product training
supporting all RBOCs
Received Bellcore Delivery and Recognition of Excellence - DARE award
Education
Northeastern University
MA (Technical and Professional Writing)
University of Plattsburgh
BA (English & Journalism)
|
