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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
EXPERIENCE
WINDSTREAM COMMUNICATION, Little Rock, AR
Broadband Project Engineer II [September] 2015-Present
Oversee pin availability operations across the broadband network and remediation of pin shortfall
Manage various projects from beginning to end
Manage orders from inception to implementation
Procure materials and labor
Maintain communication with area managers, field technicians, and engineers across network regions to coordinate resources
CENTENE, [Little], AR
Business Analyst/PM [August] 2014- [September] 2015
Performed various analyses and interpretations to connect business needs and objectives to assigned functions
Managed various projects from beginning to end
Supported business initiatives through qualitative and quantitative data analyses, identification of implementation barriers, and user acceptance testing of new technological systems
Identified and analyze user requirements, procedures, and problems to improve existing process
Performed detailed analyses on assigned projects, recommended business solutions, and assisted with implementation
WINDSTREAM DATA COMMUNICATION, [Little Rock, AR
Network Analyst 1/Team Lead, [February] 2011- [July 2014
Provided operational support for Windstream Communications data network service provider
Monitored call volumes for new and existing hires and ensuring customer satisfaction at all times
Created and developed ongoing documentation and procedures for new employee training
Provided continuous operational support for network consisting of Juniper and Cisco routers, Cisco and Lucent ATM switches and a variety of DSLAMs
Performed troubleshooting with routers, switches, T1s, and T3s
Evaluated and helped to develop technological strategies to ensure customer service excellence on a consistent basis
Performed troubleshooting methods for central office transport equipment, TDM, ATMs, ADSL, T1/T3, DSL, POTS equipment, LAN, WAN protocols and networks
Helped develop a new TDM group
Served as the escalation team s point of contact
Managed the customer service efforts for medium and large businesses
MAXIM HEALTHCARE SERVICES, [Little Rock], AR
Manager/Senior Recruiter, [January] 2009- [February] 2011
Managed more than 60 certified healthcare professionals in various fields ensuring proper customer service skills with small and large businesses and government facilities
Managed and analyzed schedules, financial reports, and weekly customer billings
Identified and communicated areas of risk and for potential growth
Analyzed individual performance and skills
Facilitated and refreshed the human resources processes
Assisted in sales consulting and recruitment processes
Participated in core compliance training and activities
EDUCATION
University of Arkansas at Monticello, Monticello, AR
B.S. Degree in Computer Information Systems, [2009]
SKILLS
Interpersonal communication, team leadership, innovative problem solving, project management
Visio.CAD, AV, TDM, WFS, SAD, Linux, Windows, Accedian, TSG&MSG, Junos, Citrix, Hardware/software installation, ATM/frame relay, Remedy, ADSL equipment |
