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Enthusiastic business professional looking for a challenging remote
opportunity utilizing my extensive customer service and sales, escalation resolution skills, to enhance the lives of diverse global customers.
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PROFESSIONAL SUMMARY

	Strong computer skills and advance knowledge of Microsoft Office, online teaching software, and many CRM software programs
	Escalation Resolution: Work with the customers and Success Managers to assess and address escalations, and develop action plans associated with resolution; provide ongoing follow up to ensure customer satisfaction and retention
	Provided enrollment reports, analysis, and performing general administrative tasks
	Proven relationship sales and customer service skills
	Focused, detail-oriented, and committed to consistent delivery of high quality work
	Team player, self-motivated, positive attitude, sense of humor and fun!
	Experienced and successful remote worker   5+ years



SKILL AREAS AND ACCOMPLISHMENTS

	Online Marketing Customer Service Coach   Go Big Global - remote
o	October 2008 - present

 	Solid project management skills and revenue driven
 	Manage all facets of virtual online marketing business including the execution of launch process, copywriting, product planning and creation, product packaging, traffic generation, list building, and high conversion rates
 	Demonstrate nonjudgmental, encouraging, and supportive, good listener and recommend a variety of alternatives, and solutions to create the system that will work best for each client
 	Utilize Database and Marketing Software; ACT, PeopleSoft, InfusionSoft, SalesForce
 	Create and implement WebinarJam, AdobeConnect, GotoMeeting, and other software tools
 	Design project plans using Trello, Zoho, Basecamp, Slack, Microsoft 365


	Test Administrator / Customer Service   Pearson VUE Professional Center, Eagan, MN
o	2010 to 2015

 	Performs on-time site opening and closing procedures
 	Checks in examinees, verifies identification, and explains the exam process, monitors examinees while testing
 	Maintains a secure testing environment
 	Communicates with internal technical support to investigate and fix technical issues
 	Coaches new staff as the senior member

EDUCATION

B.A. Journalism and Mass Communication, COLLEGE OF ST. CATHERINE, St. Paul, MN