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Street Address
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Objective:
My objective is to work for a strong organization that will allow me to demonstrate my skills and ability to work in a team atmosphere.
Skills
Customer Service, Problem Solving, Multi-Tasking, Process Improvement, Training/Coaching, Medical Billing and Coding.
Work Experience:
Lincare Inc., Blasdell, NY. Oct 2016- present
Patient Account Coordinator:
Account Receivable / Medical Billing
Manage daily tasks by contacting payers for claim status, follow-up on denials, or partial payments. Work RBCO reports, meet timely requirements for adjudication of claims. Submit billing to insurance company and/or to patient. Answer A/R phone inquiries. Process refunds as needed. Pursue, maintain, and communicate payor coverage/guidelines changes/ updates. Act as liaison between staff and management. Also, completed all AS400 maintenance updates and changes for A/R staff.
Olive Garden, Amherst, NY Nov. 2014 - Aug. 2016
Server
Managed daily tasks by delivering customer service to our customers and offering suggestions for a great visit.
Coordinated large party groups for special events due to vast knowledge of the menu and ability to multi-task.
INSTALLs Inc., Buffalo, NY Feb 2012 - Feb 2014
Human Resources Specialist
Responsibilities included ADP submissions; Excel/Data Entry; managed customer service credit and debit accounts; conducted new hire orientation programs; discussed HR related issues with employees; maintained high level of confidentiality between the organization and employee.
HSBC Bank, Buffalo, NY Feb 2000 - Nov 2010
Proof Operator
Responsibilities included balancing demand deposit accounts; check input in a timely manner; acted as team leader for overnight shift to ensure that staff was meeting important deadlines; made necessary corrections to avoid negative customer service impact to accounts.
Education
Bryant & Stratton College Amherst, NY, GPA: 3.8, Graduated May 2012
Associates in Business Administration
Associates in Human Resource Management
Community Service
Eastern Niagara Hospital Volunteer
Washington Hunt Elementary School Volunteer/Coach
Computer Systems
Microsoft Word, Excel, Powerpoint, Outlook,AS400 |