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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLE
Summary
Seasoned technician with 16 years experience in the Telecommunications field. Previous job titles include; Electronics technician for the United States Navy ( 6 years ), Broadband service Technician ( 3 years), Broadband Maintenance Technician ( 5 years ), and current position of SR. NOC Technician ( 2 years ) .
Work Experience
SR. NOC Technician
Oct 2013 - present Time Warner Cable Austin, TX.
Perform initial troubleshooting, problem analysis and isolation of network and system events
Troubleshoot, evaluate, track, and manage network problems and recommend the best solutions while escalating to higher tiers according to NOC procedures
Enter data into trouble ticketing system in an accurate and complete manner to document problems including diagnostic results as well as escalation and repair performance information
Identify and analyze network events from network monitoring systems such as Big Brother, Netcool, RIO, and SAM
Manage change tickets within the guidelines of the TWC NOC change management procedures
Provide administrative bridge management and oversight during network events and outages
Escalate outage events and or impairments to appropriate individuals and organizations
Working knowledge and basic troubleshooting of Juniper, Alcatel, Cisco, ADVA, and RAD switches and routers.
Utilize Granite and Saleforce to verify design specifications and customer orders.
Broadband Maintenance Technician
Aug-2008 Oct 2013 Time Warner Cable Austin, TX.
Daily use of web based monitoring programs to detect outages and substandard system performance
Perform quality control on newly built HFC cable system
Proficient with various pieces of test equipment and tools
Experience with Channel Insertion for apartment complexes and Hotels
Perform system sweep to ensure proper setup and optimum performance of HFC cable system
Troubleshoot and repair HFC cable system from Head End to customer premises: including fiber optic transport (CWDM and DWDM), optical receivers and transmitters, coaxial cable, passive devices, RF amplifiers, and power supplies
Broadband service technician
Aug 2005- Aug 2008 Time Warner Cable Austin, TX.
Experienced in the instillation, troubleshooting, and repair of residential computer networks and digital telephone
Troubleshoot and repair of broadband services provided by TWC
Use of test equipment to determine and isolate issues from distribution taps to CPE
Maintain a well-organized company vehicle for ease of access to equipment and quick response time
Electronic Technician
May-2000 May-2005 United States Navy
Present daily briefings on maintenance and repairs of ship board electronic and communication equipment
As watch floor supervisor I ensured minimal downtime of satellite communication links for end users
Supervised 6 personnel on the completion of routine maintenance and repair of shipboard communication and navigation equipment
Maintenance and repair of AN/GSC 52 SATCOM Earth Terminal consisting of an antenna subsystem, receive subsystem, transmitter subsystem, and tracking/ servo subsystem
Maintenance and repair of EHF AN/USC 38 shore based terminal for satellite Fleet Broadcast
Accomplishments
Headed an AGC upgrade responsible for over 4000 AGC s being changed out in 700 nodes
Played a key role in five HUB moves by optimizing the optical return path for over 500 Nodes
Led a team responsible for upgrading transmitters in 200 nodes for TWC HFC plant
Achieved an average completion rate of 2.04 days while in charge of HFC upgrades from 2010 to 2012
Responsible for 100% completion rate of maintenance in the position of Shop Supervisor from 2004 2005 United States Navy
Certifications
oSCTE Certified Broadband Transport Specialist
oSCTE Certified Broadband Distribution Specialist
oNCTI Advanced Technician
oNCTI Broadband Service Technician
oNCTI Broadband Installer
Skills
oMS Word
oMS Excel
oMS Windows 7
oRF test equipment
oOptical test equipment
oSchematic interpretation
oWeb based monitoring programs
Education
Completed the following courses with honors from NCTI
1.Broadband Installer
2.NCTI Broadband Service Technician
3.NCTI Advanced Technician
United States Navy Class C Technical School; Oct-2000
oStrategic SHF Satellite Communications(SATCOM) Systems;
- Able to operate, maintain, and repair all equipment associated with SHF SATCOM Earth Terminal including the IDNX network Switching System, Smart Multiplexer Unit, and MIDAS network switch. Studied theory of HPAs, Multiplexers, Modems, Upconverters, Downconverters, and Cesium timing standards.
United States Navy Class A Electronics Technician Communications Strand; Mar-2000
oComprehension of principles, rules, and concepts of communications, which are necessary to troubleshoot transmitters and receivers; explain the operating principles of transmission lines, wave propagation, electromagnetic interference, and antenna characteristics as well as describe the operational characteristics and subsections of a radar receiver.
United States Navy Advanced Electronics Technical Core; Nov-1999
oKnowledge of DC theory, AC theory, solid-state theory, digital logic, and communications systems. Identify, troubleshoot, and correct problems to component level in a variety of electronic systems using and interpreting equipment technical manuals and applying electronic test equipment. |
