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Click here or scroll down to respond to this candidate Top of Form 1Candidate's Name
Street Address Rutledge Avenue Apartment CCharleston, South CarolinaPHONE NUMBER AVAILABLEEMAIL AVAILABLEobjectives To secure a career in Customer Service that utilizes my 10 yearsof experienceSummary of qualifications. Over 10 years of customer service, sales and collections experience.Within those ten years, I have worked on several different computerprograms such as: Power Point, Excel, windows Outlook, and Access.. Have been responsible for supervising a team of 20 employees, whichconsisted of motivating, counseling, evaluating calls, training and problemsolving.2014 to 2017 Verizon Wireless Charleston, South CarolinaActively listen to each customer with patience and courtesy. Use yourtroubleshooting and problem-solving skills to come up with solutions.Use your great communication skills to resolve customer's device, billingand service concerns. Excite customers about how new solutions can positively impact theirlives. Build customer relationships-earn their loyalty and trust by being politeand helpful.Won several Awards from perfect surveys from customer responses.Experience: 2010 to 2014 Wyndham Vacation Ownership Orlando, FloridaFinancial Service RepresentativeHired in 2010 for exceptional customer service and call evaluation skills.Handled highly escalated issues ,assisted with the company's overallstrategic intents by meeting overall service level goals. Facilitated teambuilding activities with helped increase moral within the team. Maintain assessment fee accounts and loan contracts to provide accuratebilling by responding to customer mail. Took inbound calls and evaluate customer complaint to determineappropriate actions then resolve and follow- up with customers. Assist with coaching of new hires and helped team meet over all departmentgoals. Assist in the billing and collection of property taxes, specialassessments, maintenance fee changes and other billing throughout the year.2006 to 2010 Comcast Cable Orlando, FloridaCustomer Service representativeTook call from potential customers that wanted to set up new services withthe company. Promoted to team lead after 6 months of meeting and exceeding goals set bythe department. Won several Customer Appreciation Awards. Filled out contract form for new services, determined charges, collecteddeposits, prepared changes of address records and discontinuous orders viacomputer Took calls from customers who had technical issues with their equipment.2003 to 2006 Sprint Altamonte, FloridaCustomer Service Took inbound calls to discuss equipment usage and took deposit via phonefor new service. Received inbound calls from new and existing customers to discussequipment operations, equipment usage, and troubleshoot equipment problems. Resolve all billing issues within just one call. Exceed all sales and service goals.Education 1993-1995 Trident Technical College Charleston, South Carolina Phlebotomy CertificationCustomer Service Certification2012-present Seminole State College Maitland, FloridaBachelors of Science[pic][pic] Bottom of Form 1 |
