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Candidate's Name
Fayetteville, NC Street Address
EMAIL AVAILABLE

Dedicated to member satisfaction while embodying the ideals that my company represents. Reliable and
driven, with strong time management and prioritization abilities. Detail oriented with the ability to work fast
under pressure.
Authorized to work in the US for any employer


WORK EXPERIENCE

Auto and Property Insurance Specialist
USAA - Fayetteville, NC - 2017-05 - Present
Auto Insurance Specialist, USAA
 Issuing new policies and servicing existing policies
 Providing excellent customer service while identifying member's financial needs that USAA can fulfil
 Explaining complex billing and deescalating upset members
Continuing to gain new knowledge of USAA's auto insurance policies, regulations and guidelines
Maintaining auto insurance licenses in 49 states
Multi-tasking while handling incoming calls, member follow ups and employee chats

Financial Center Specialist I
USAA Federal Savings Bank - Fayetteville, NC - 2014-10 - 2017-05
Financial Center Specialist, USAA
 Providing outstanding service while issuing auto, renters and VPP policies
 Opening bank accounts, credit cards and auto loans
 responsible for meeting product and referral goals
. Educating members on how to utilize USAA's digital platforms for banking and insurance
 Acquired and maintained auto insurance licenses

Makeup Artist/Sales Associate
Nordstrom MAC Cosmetics - Towson, MD - 2010-05 - 2013-08
Makeup Artist, MAC Cosmetics, Nordstrom
 Gained strong selling skills and built an extensive repeat customer base.
 Held the position of Product Specialist
 Consistently met and exceeded sales goal.
 Hands on experience gaining consumer's reaction to various market trends.
 Certified in Advanced Artistry

Account Manager
Broadview Networks - Towson, MD - 2011-06 - 2011-10
Account Executive, Broadview Networks
 Generated new business through various marketing techniques
including cold calling, direct mail and telemarketing
 Secured major new accounts
 Received extensive training in the telecommunication industry.
 Developed and presented solutions to business executives and IT Directors
EDUCATION

B.S. degree in Biology
Fayetteville State University - Fayetteville, NC
2015-01 - 2019-05

B.A. degree in Public Relations and Marketing
Loyola University Maryland - Baltimore, MD
2006-09 - 2011-05


CERTIFICATIONS/LICENSES

Property and Casualty License
2015-02 - Present