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LISA O HARA
Street Address  Paddock Road PHONE NUMBER AVAILABLE
Havertown, PA Street Address  EMAIL AVAILABLE EMAIL AVAILABLE

PROFILE

Business Management and Education Professional with proven record of identifying solutions that improve performance. Diverse portfolio of expertise in healthcare marketing, community fundraising and education. A creative thinker who brings a collaborative approach to address difficult workplace issues. Energetic and resilient contributor recognized for building trusted relationships, taking initiative and delivering quality service to clients and staff. Core competencies:

 Project Management
 Team Leadership
 Supervision & Coaching Staff
 Business Process Redesign
 Budget Management
 Family Recruitment
 Software Implementation
 Data Analysis & Reporting
 Targeted Marketing

SELECTED ACCOMPLISHMENTS

Business Office / Practice Management
Reduced medical practice liability by initiating call monitoring for cardiac pacemaker patients.
Coordinated software conversion for merged practices. Ensured application via staff training.
Streamlined patient scheduling and improved staff access to patient records.
Decreased patient wait time with new patient flow system resulted in improved patient ratings.
Increased staff compliance on billing processes by facilitating staff training on coding and billing.

Customer / Community Relationships
Increased community participation in health clinics by 10% / quarter via targeted PR campaign.
Recognized for increasing staff participation in hospital events via custom bi-monthly newsletter.
Exceeded fundraising goal as capital campaign chair enabling building of community playground.

PROFESSIONAL EXPERIENCE
Head Start, Clifton Heights, PA 2008-Present
Lead Teacher: Developed and implemented curriculum for elementary students. Supervised team of 8.
Evaluated team processes and streamlined delivery of education services. Improved team engagement and outreach to key customers/parents.
Analyzed students  performance. Implemented coaching workshops for parents to increase reading readiness. Increased parent participation as coaches to 75%.

Glenwood & Highland Park Elementary Schools, Media & Upper Darby, PA 2006-2008
Substitute Teacher: Provided instruction in Gr. K-5.
Utilized electronic database to manage and track student s progress.
Initiated remedial math workshops. Improved students  problem-solving skills.

Chestnut Hill Hospital Healthcare, Chestnut Hill, PA 1990-1994
Physician Practice Manager
Responsible for working with staff to identify practical solutions to enhance service to patients.
Directed conversion to software system improving scheduling and access to patient records.
Partnered in design of office procedure to improve patient flow and decrease wait time from 25 to 10 min. improving patient retention and raising patient satisfaction ratings.
Led custom seminars educating physicians/ staff on application of new Medicare s processes.

LISA O HARA Page Two

Hahnemann Hospital, Philadelphia, PA 1986-1989
Public Relations Associate
Wrote and distributed communications on hospital practices and procedures to audience of 2000.
Created bimonthly staff newsletter reported on clinical research grants and staff events. Commended for increasing staff participation and access to information.
Acted as hospital liaison to local media. Held news briefings and coordinated events.

COMMUNITY LEADERSHIP

Marple Swim Club, Chair, Havertown, PA
Fundraising Committee Chair 2005-2009
Acted as hospital liaison to local media. Held news briefings and coordinated events.
Increased fundraising by $5k/year. Enabled club to host regional competitions for 4 yrs.

Paddock Farms Civic Association, Havertown, PA
President & Annual Events Chair   Association Board 1997-2004
Managed operation of civic association for 900 families including finance and event committees.
Chaired capital campaign exceeding fundraising goal by 115%. Collaborated with township architect and civic committee to build community playground.

EDUCATION / CERTIFICATIONS

Drexel University, Philadelphia, PA
Post-Baccalaureate Teaching Certificate, 2006
M.S., Instruction 2007

Temple University Fox School of Business, Philadelphia, PA
M.B.A., Marketing, 1990

Union College, Schenectady, NY
B.A. English Major, 1986

TECHNICAL SKILLS

Proficient in Microsoft Office Applications
Teaching Strategies