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Click here or scroll down to respond to this candidateCandidate's Name
Dripping Springs, TX PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
LINKEDIN LINK AVAILABLE
Human Resources and Service
Experience in serving on dynamic teams, develop sound and efficient processes, and continually developing new ways to connect employees, managers, customers and the community
Highlights of Expertise
Strategic Operations Planning
Awarded six times for service
Cost Reduction and Avoidance
Sales & Marketing Strategy
Training & Development
Top Quality Recruiting
Disaster and Emergency Training
All Generations; All levels of employees
Programs: KRONOS, HRIS
Human Resource Functions
Employee Relations/Crises Management
Revenue Generation
New Business Development
Section 125 Benefits & Total Compensation
Team Building and Leadership
Superior Customer Service and Satisfaction
Foreign and Domestic Human Resources
Microsoft Office including Excel, Access
Career Experience
Gridiron Financial/Family Heritage, Austin, Texas
Texas Licensed Agent General Health Lines and Life (June 2017 and current)
Present cash value benefit plan to business owners and families in need of extra cash in the event of a catastrophic illness or accident. Process enrollment, and claims. Customer and technical Service, Present premium checks to clients.
Scripps Health, La Jolla, California
MANAGER VOLUNTEERS & GIFT SHOP (March 2009 to June 2016)
Required knowledge of all human resources functions and one year of Leadership training
Collaboratively led a team of 420 hospital/clinical volunteers and gift shop workers. Organized large fundraising and volunteering events along with the simultaneous management of the gift shop network.
Aligned financial targets, productivity, budgetary requirements, and labor relations with the Human Resource department and the rest of the hospital. Increased overall productivity by 150%. Contact local college for targeted recruiting, design on-line webpage, attend recruitment events, created flyers and eligibility process that ensured the top 1% of candidates. Wrote standardized Interview questions, onboarding process, HRIS. Orientation and training development, employee and volunteer relations, worker compensation, ADA compliance, reduced start date time frame from 1-3 months to 3 5 days.
Partnered with the Red Cross and San Diego Blood Bank to organize successful blood drives. Boost overall participation rates by nearly 350%. Successfully managed and coordinated Hope Fund Vendor events for employees, design payroll deduction process, promote and set up cost effective seasonal gift shop events and promotions. Regulated deposit schedule and inventory control measures. Accomplished Buyer and attend gift shows. Coach gift shop staff: merchandising, keystone pricing, deposit practices, and proper forecasting and market analysis.
Sourced, interviewed, and on-boarded approximately 20-40 volunteers each month. Improved candidate quality by sourcing top-quality candidates. Implemented retention practices, set up Volunteer Lead program, wheelchair certification, and Shadow and Doctor/RN program. Set up patient escort program with 2-way radios to answer immediate department requests. Develop new Service (job) Descriptions and functional description for new positions. Set up online hospital gift shop program for entire system. Attend California Hospital Association Meetings, and all Hospital Leadership and Human Resources meetings.
Awarded volunteers based on their performance. Awards included the Over and Above Program, The Essential Piece Pin, and the annual hours and years of service data. Track patient satisfactions scores and identify opportunities, Aligned and matched top talent for new departments. Coached, managed or counseled candidates, managers, employees, patients and patient family members daily. Attend Patient Satisfaction Team and Emergency Management team.
HUMAN RESOURCES GENERALIST (October 2004 to February 2009)
Interpreted, explained, and enforced Human Resources policies and procedures to leadership and employees. Developed HR programs and systems that directly aligned with the goals and objectives of the organization.
Planned and organized Open Enrollment Meetings for annual benefits review and selection. Increased attendance by nearly 190% by developing creative material and presentations. Facilitate meetings and presentations for new policies and updates. Run employee index reports, employee rounding, present leave of absence benefits to departments. Present time keeping and attendance updates for 8-hour, 10-hour and 12-hour shifts. Coordinate VP of HR Employee Focus Groups.
Diffused tense employee situations with mediation and other de-escalation techniques. Virtually eliminated escalated incidents and resolved problems calmly. Employee Relations. Onboarding follow up for employee and Manager, assist management in increasing participation in Focus Groups. Interpret ADA compliance, coordinate with Manager ergonomic and facilities review. Back-up Human Resources Coordinator and Benefits Specialist.
Reviewed Employee Engagement Surveys (GPTW), Focus Group data and performance evaluations. Set future targets and objectives based on the quantitative results of all data sources. Aligned all Human Resources practices for two hospitals when named under one license. Successfully audit Human Resources files, Employee Relation Files, health files for Federal audit under Joint Commission and State review to sustain hospital accreditation.
BENEFIT SPECIALIST (September 2001 to September 2004)
Delivered excellent customer service and benefits to all shifts in the fast-paced, 24-hour operations of a busy hospital. Quickly processed medical and dental claims, disability claims, and life insurance claims.
Streamlined claim processing techniques and procedures throughout all types of benefits. Reduced turnaround time for all claims by 5 days. Triage all questions for Section 125 Cafeteria plan and after-tax benefits, retirement 401(a)&(h) and 403(b) plans, System-wide keeper of historical summery plan descriptions for interpretation and practices.
Reconciled the bi-weekly benefit eligibility report. Strictly followed and enforced IRS guidelines and company policies regarding benefit administration and eligibility. HRIS data entry, Run leave of absence reports. Interpret and deliver FMLA, and state benefits including California Family Rights Act, Paid Family Leave, State and Pregnancy Disability Income benefits. Process child and employee term life benefits including retirement benefits for family. Attend all department meeting to deliver benefit updates and presentations
Championed the design of a benefit appeal process and benefit administration process. Produced enrollment and satisfaction rates that exceeded targets by 47%. Set up overnight delivery of all benefits information, first to offer Spanish interpretation which boosted participation in flexible spending accounts ensuring passing nondiscrimination testing for entire company. Coordinate, facilitate and deliver Open Enrollment Benefit vendor event to 20+ Hospital and clinic locations.
So Cal Staffing, San Diego, California
RECRUITMENT SPECIALIST (January 2001 to August 2001)
Recruited, sourced, interviewed, and on-boarded qualified candidates to fill vacant positions in the San Diego area. Advertised open positions in a variety of different areas in the job marketplace.
Troubleshot all payroll issues, determining the root cause of under or over-payments as well as other discrepancies. Avoided recurrence by implementing effective corrective actions.
Interview and hired candidates from a variety of different recruiting sources and employee referrals. Increased retention rates by nearly 60% annually. Client customer service and prompt attention to issues.
CN Biosciences Inc., San Diego, California
HUMAN RESOURCES SPECIALIST (July 1998 to January 2001)
Collaborated with the Director of Human Resources in all areas including new hire on boarding, payroll, and HRIS functions for corporate headquarters, location
s in Madison, WI, Boston, MA, and offices in UK, Germany, Japan, Australia.
Scheduled annual compensation reviews that ensured fair and equal pay throughout the organization. Enrolled employees in the 401(k) program and increased participation by 117%.
Interviewed and hired an assistant for the HR department. Greatly reduced the administrative burden on specialists within the department.
Computer Skills
Microsoft Office, Access, KRONOS, ADP, BI Dashboard (accounting), HRIS, ROSS, Voltrak, Recruitment: BrassRing, Onborading, Prezi, Publisher. Performance Evaluation programs. Personal Action Form system, multiple social and benefit websites. |
