Candidate Information Title Operations and Production Manager/Supervisor Target Location US-GA-Atlanta Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Production Operator Warehouse Operations Milner, GA Production Supervisor Operations Manager Cartersville, GA Network Operations Co Op Warehouse and Production Worker Lithonia, GA Production Operations Equipment Operator Villa Rica, GA Administrative Assistant Customer Service Atlanta, GA Senior Software Engineer Suwanee, GA Full Stack .Net developer Atlanta, GA

Robert E. Mack, V LINKEDIN LINK AVAILABLE
Operations - Supply Chain/Logistics - Process Improvement Atlanta Metro Area, GA PHONE NUMBER AVAILABLE EMAIL AVAILABLE

SUMMARY
A Highly Organized, Logistics and Performance-Focused Leader of multi-million dollar service operations and unique top producing teams with 7+ years  supervising experience. Recognized as an astute strategist, innovator and problem solver with strong analytical and communication skills that deliver efficient, effective and positive results. Competitively proven track record of improving business processes, increasing profitability and exceeding customer expectations my 1st 6 months on the job. Competencies include:

Directing safety & regulatory compliance, quality, productivity and change management
Strategic planning, scheduling & logistics, analytics, modeling and reporting
Coaching, leading & training cross-functional teams, resolving conflicts and negotiating
Monitoring and improving processes, KPIs and work flows
Communicating with customers and stakeholders of all levels
Financial analysis, budgeting, forecasting, P&L management and cost controls
Advanced MS Excel, Word, PowerPoint and Outlook proficiency

EXPERIENCE
Contractor 2016 - Present
Head Hunters Atlanta, GA
Nationally recruited to contribute value-added skills supportive to the completion of time sensitive projects.

Department Operations Manager, Integrated Health Program (IHP) 2014 - 2016
DeKalb Community Service Board Atlanta, GA
Systematically structured, managed and process improved a $1.6M grant-funded, production-driven medical clinic. Supervised a team of 6 managers causing them to consistently exceed their weekly productivity requirements. Coordinated collaborative services for 50+ licensed practitioners making it easier and faster for their patients to be medically serviced. My efforts resulted in clinic expansion, the making of a company video https://youtu.be/UVquIN9M2FA co-starring me, and a team bonus!
Applied Gap Analysis & Mapping techniques to exceed vital benchmarks expanding clinic access to 2 sites my 7th mo in position
Pioneered & authored the IHP s 1st SOP manual; and implemented a no cost IM System reducing patient wait time 80%
Engineered cross-functional work flow processes boosting patient throughput 50%

Site Operations Director, Department of Community and Human Services (DCHS) 2011 - 2013
Alexandria Community Service Board Alexandria, VA
Directed, managed and continuously improved the day-to-day quality, safety and operations of a state-funded 24 hr 10 bed hospice facility. Supervised and scheduled a rotating team of 13 stimulating improved and timely documentation on their part with increased production. Effectively managed crises and personnel as needed in compliance with emergency protocols.
Established and presented routine safety trainings reducing incidents by 75% from 36 to 9 my 1st year in position
Created a Records Management System (RMS) enabling 5 second access to essential data
Spearheaded a detailed utility audit and implemented energy efficient solutions reducing monthly electrical costs by 25%

Consulting Project Manager 2007 - 2011
VSL Communities, LLC - A Custom Home Building Business Atlanta, GA
Analyzed, continuously improved, coordinated, planned and directed project life cycles thru completion overseeing the quality and safe production of 2 subdivisions, 12 homes each. Utilized operating expenses within budget. Facilitated vendor resources, deliverables and above and beyond customer service resulting in a 100% scorecard rating in meeting production deadlines.
Streamlined product installation intervals reducing project timetables & stimulating increased sales my 1st year in position vs LY
Created an automated mobile office saving $180/mo in gas reimbursement costs @ $0.45/mi 100 mi/wk
Co-designed brochures & marketing strategies landing ad space in Today s Custom Home Magazine my 1st 5 months in position
Created a Records Management System (RMS) enabling 5 second access to essential data
EDUCATION
MBA, Marketing, Magna cum Laude Strayer University Alexandria, VA
BS, Sociology, Savannah State University Savannah, GA

CERTIFICATIONS
Lean Six Sigma Green Belt, Georgia State University Atlanta, GA April 2017