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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Versatile, bilingual, positive, hardworking professional driven to meet or exceed expectations. Skilled in troubleshooting and identifying systems needed to maintain a reliable, efficient, and secure network to keep the organization running smoothly and profitably. Effective interpersonal skills; work well as a team member with people at all levels of an organization and of various cultures. Equally capable working independently. Proficient in Microsoft Office Suite. Bilingual in English, Arabic, Urdu, Pashto, Hindi, and Farsi/Persian. Authorized to work in the US. Willing to relocate on my own. STRENGTHS
Attention to details, Quick learner Customer Service Excellence IT Security, Network Security Information Sys Mgmt. Tier1, Tier 2 Technical Support Intrusion Detection Microsoft Office (365,2016,2013) Network Solutions Quality Assurance Win Server (2008,2016)
AD & Group Policy Cisco (Routers, Switches, Firewall) Mobile device support (Apple, Android) Antivirus and Anti Mal-Ware App. Technical Certifications
Cisco Certified Network Associate 2017
CompTIA Security + Certified 2017
Certified Ethical Hacker 2017
EDUCATION
Florida State College at Jacksonville, Jacksonville, FL Bachelor of Applied Science - Computer Systems Networking and Telecommunications Attending Associate in Science IT Security December 2017 Recipient of Certificate of Recognition Outstanding Academic Achievement, GPA 3.48 Afghan IT Institute
Diploma in Information Technology September 2005
PROFESSIONAL EXPERIENCE
Jax Caf s, Jacksonville, FL October 2015 Present IT Technical Support
Provide Tier1 and Tier 2 Technical support with excellent customer service
Maintain and troubleshoot desktop machines, wireless devices, and third-party applications
Basic use of Windows Server 2012 and Active Directory
Troubleshoot network issues with routers and switches, report issues to management
MS office (365,2016)
Security Industry Specialist - Amazon, Seattle, WA May 2014 June 2015 Security Specialist
Provided professional customer service
Observed, reported and documented
Investigated all facility related incidents and reported to supervisors
Responded to all requests and calls for assistance Kam Air, Delhi, India December 2009 November 2013 Office Administrator and Supervisor
Trained and supervised staff on computer and ticketing procedures
Addressed and resolved customer complaints
Coordinated cargo transportation with Kam Air flights Candidate's Name page 2
United Nations High Commissioner for Refugees (UNHCR), Delhi, India June 2009 - October 2009 Translator / Interpreter
Translated documents, provided translation between UNHCR clients and staff in multiple languages
performed voice over for audio and video clips
RAM Asia, Kabul, Afghanistan February 2007 November 2008 Administrative Assistant
Planned and coordinated daily work projects with the U.S. Army and Afghan Ministry of Defense
Supervised the receiving and inspection of items and coordinated the distribution of light tactical vehicles as advised by U.S. Army |
